E-mail商业实用英文(DOC 5)

E-mail商业实用英文主旨阐明，提供您简化书信内容的解释：1. Quotation报价2. Sample样品3. Catalogue型录4. Order/purchase order订单5. Contract合约6. Shipment装船(运)7. Damage损坏8. Shortage数量短缺9. Complaint抱怨10. Agency代理权11. Payment付款12. Inquiry询问较长的主旨阐明，以提示收信者注意您的商用书信，但是以不超过五个单字的简易句子为原则，以免过于冗长：1. Making an appointment安排会议2. Looking for Customers寻找客户3. Extending Business拓展业务4. Trade Proposal商务筹划5. Agreement on Conditions of Business交易条件合同6. Trade Inquiry商务询价7. Selling Offer卖方报价8. Buying Offer买方报价9. Placing an Order下订单10. Follow-up进度查询11. Sales Contract 买卖契约12. Claims and Adjustments索赔与调处13. Establishment of Agency Ship建立代理关系称谓Dear Sir,：敬启者，用在只知其人不知其名的状况下。My dear Sir,：敬启者，用在只知其人不知其名的状况下。Dear Sirs,：敬启者，用在只知为一群人中的某一人。Dear Madam,：亲爱的小姐，表达对不分已婚或未婚也不知其名女士的称呼。Dear Mr.Mrs. Wang,：亲爱的王先生王太太，用在懂得对方的姓氏。Dear Miss Jones,：亲爱的琼斯小姐，表达对未婚女士的称呼。Dear Ms. Jones,：亲爱的琼斯小姐，表达无法拟定对方与否已婚或未婚的女士称呼。Dear Doctor Wang,：亲爱的王医师，用在懂得对方的职称。Gentlemen:：敬启者，用在只知为一群人中的某一人。To whom it may concern,：贵宝号钧鉴，用在不懂得收件者是谁或写给公司、部门时使用。Dear Chris, ：亲爱的克里斯，用在熟悉对方的状况。Hi Chris, ：嗨，克里斯，用在与对方有一定的交情的状况。Opening开场白：1. 简朴打招呼，例如：Its been a long time since自从已经好久了2. 已懂得对方的问题We are terribly sorry for有关我方很抱歉We hear from我方得知We regret to know很抱歉得知3. 已收到对方的来信Thank you very much for your letter dated感谢您日期的来信We are pleased to receive your letter不久乐收到您的来信As requested in your letter 根据您来信规定4. 答复对方的询问In response to your letter答复您的来信As regards to 事关事件In connection with 这是有有关事件。客套结束语1. 期待语句，例如“be looking forward to ”静待得到：We look forward to receiving your reply.我方盼望得到您的答复。I am looking forward to your comments.我将静待您的建议。2. 感谢语句，“Thank you for”感谢您的：Thank you for your close cooperation with us in this matter.感谢您对于此一事件的协助。Thank you again for your attention.感谢您对于此事的注意。3. 规定语句，“Please tellinform us”请告诉告知我方：Please inform us your decision soon.请尽快告知我方您的决定。Please tell us whether you may accept it.请告知我方您与否会接受。4. 询问语句，“Will you please”能请您：Will you please reply us before this Wednesday?能请您尽快在这个星期三前答复吗？Will you please send us a copy of your latest catalogue?能请您寄给我方一份您的最新目录吗？5. 坚信语句，“We trust believe、await”我方相信坚信、等待：We trust you will now attend to this matter without furtherdelay.我方相信贵公司会毫不延误地关怀此事件。We await your satisfactory to our quotation service、product.我们等待贵公司对我们的报价服务、商品感到满意！6. 谦虚语句，“You are the welcome to ”，欢迎，例如：You are always the most welcome to contact us.欢迎您随时与我方联系。You are welcome to ask us for any cooperation.欢迎您随时规定协助。敬辞：Sincerely yours,Very sincerely yours,Faithfully yours,Yours very truly,Very respectfully yours,Regards, Best regards,Best wishes,Warmest regards,常用商业例句$自我简介$建议会面$商定会面时间$无法如期会面$更改、延后会面时间$建议$代理权$询价$报价$议价$样品、目录$答复$订购前$已订购$运送$出货$商品解释$付款$协调$争执$抱怨、补偿$道歉$结语自我简介Introduction实用例句We are desirous of extending our connections in your country.我们拟拓展我司在贵国的业务。We have been having a good sale of umbrellas and aredesirous of expanding our market to your country. 我们的雨伞始终很畅销，而我们想要在贵国扩展敝公司的经营市场。We have the pleasure of introducing ourselves to you asone of the most reputable exporters.我们有这个荣幸向您简介敝公司是一家信誉优良的出口商。BCQ is an ISO, UL and NSF certified company. BCQ是一家ISO、UL和NSF合格认证的公司。We shall be much obliged if you will give us a list of somereliable business houses in Japan.如果您能提供敝公司某些在日本具有可靠信誉的公司名单，敝公司将感谢不尽。We would appreciate it if you could kindly introduce us inyour publication as follows:如果您能在您的出版品上刊登敝公司如下阐明，敝公司将感谢不尽：We specialize in this line of business.我们专门经营此项服务。We have been engaged in this business for the past 20 years.敝公司从事这个业务已有廿年的经验。Because of our past years experience, we are well qualifiedto take care of your interests.由于我们过去的经验，我们具有极佳的胜任能力来照顾您的权益。Our company is well-established and reliable.我们公司有口皆碑且信用可靠。We have close business relations with the domestic privateenterprises.敝公司与国内私人公司有非常密切的商务关系。We have four manufacturing plants in different countries:China, Japan, Spain and Philippine.我们在不同的国家共有四个制造工厂：中国大陆、日本、西班牙及菲律宾。We have full confidence that we will meet all your requirements.我们有信心可以满足您的所有需求。建议会面Appointment实用例句Id like to make an appointment to see you.我想要跟您约个时间会面。Would it be possible for us to talk to Mr. Black in personabout that?我们可否亲自跟布来克先生谈此事？Mr. White would like to come and see you.怀特先生想登门拜访。Could we meet and discuss the matter in a little more detail?我们可以会面再具体讨论一下这件事吗？Could we get together and discuss it a little more?我们可否会面时再多讨论一下？I wonder if it would be possible for us to meet you at youroffice.能不能在你办公室见个面？Could I see Miss Jones sometime next week?下个星期我能找个时间跟琼斯小姐见个面吗？Id like to meet Mr. Cruise at four oclock in the afternoon.下午四点我想跟克鲁斯先生见个面。Id like to see you tomorrow if you have time.如果您有空我想明天跟您见个面。 Should I visit you, or would you like to come over hereand talk about it?我能去拜访您或是您要过来讨论呢？How about come to my office?你觉得来我的办公室如何？I would like to talk about it more often if you have timetomorrow.假使你明天有空，我想要多讨论一下 What do you say if we talk about it at your office?你觉得我们在你的办公室讨论如何？I will have Debbie and Martin visit you and talk about itformally.我会请黛比和马丁拜访你并正式地讨论这件事。Would you arrange a formal appointment for us?您能为我们安排一种正式的会议吗？商定会面Arrange for an appointment实用例句What do you think?你觉得呢？What do you say five oclock?你觉得五点如何？When can we meet to talk? 什么时候我们能会面谈谈？When is it convenient for you?您何时以便呢？What time would be convenient for both of you?您们两个人什么时候以便呢？How about the day after tomorrow at five oclock p.m.?后天下午五点如何？How about tomorrow night at seven oclock? Is it OK with you?明天晚上七点如何？你可以吗？How about four oclock in my office?四点在我的办公室如何？How about next Monday or the day after tomorrow?下星期一或是后天如何？Are you free next Tuesday at two oclock p.m.?下个星期二下午两点您有空吗？Could we make a tentative appointment for Friday?我们能临时先约在星期五吗？ Lets tentatively say next Wednesday at four oclock p.m.我们临时商定下星期三下午四点。 How about ten a.m. in my office? I will arrange this meeting.早上十点在我办公室如何？我会安排这次会议。 Are you free right now? I really need to talk about it with you.你目前有空吗？我真的必须和你讨论一下。拟定会面时间Make sure for the appointment实用例句See you soon. 不久之后见。Ill see you at eleven.那就十一点见。 Anytime you say.什么时候都可以。Anytime between three and five.三点到五点都可以。Im free after three oclock. 三点后来我有空。Which one do you prefer? Two or four oclock?两点或四点你比较喜欢哪一种？ I think three oclock is much better.我觉得三点比较好。Ill be out of town next Wednesday, but anytime after thatwould be fine with me.下星期三我会出城去，在这之后我任何时间都可以。Please call on me anytime when it is convenient for you.欢迎来访，只要任何时候您以便时。Please call on me it suits you.你以便时都随时欢迎光顾。Ten oclock is fine with me.我十点可以。Just give me a call before you come over.你来之前打个电话给我就可以了。Im looking forward to meeting Mr. Jackson.我期待和杰克森先生会面。We are really looking forward to this appoinment.我们真的很期待这次的会面。Well be expecting you all.我们期待您们的光顾。 Well be waiting for Henry and Eileen. 我们恭候亨利和艾琳的光顾。 无法如期会面Cancel the appointment实用例句Im sorry, I have an appointment with one of my clients tomorrow.抱歉，我和我的一种客户明天有约会。Im afraid Im busy all day tomorrow.恐怕明天我会忙一成天。I am afraid I couldnt make it.我恐怕无法达到。I am afraid it is a little late for me.我觉得对我而言恐怕有一点晚。Im expecting some visitors tomorrow morning.明天早上我要接待某些客人。Carl said he is unable to be there.卡尔说她无法达到那里了。Something urgent has happened. We wont be able to makeit tomorrow.有急事发生。明天我们去不成了。 Im afraid Mr. Jones has to cancel your appointment.恐怕琼斯先生必须取消和你(们)的约会。 I am not sure. I have to check my schedule.我不拟定，我要查看我的行程。I dont know. I am afraid I will be busy all day long tomorrow.我不懂得。我紧张我明天一成天都会很忙。I am not sure about it. Can I inform you later this week?这件事我不拟定，我可以本周晚一点告知你吗？Would you like to decide on another time?您要不要选定别的时间？Louise and I have to cancel tomorrows appointment. 刘易斯和我必须取消明天的约会了。Neil asked me to inform you that he is not going to visityou tomorrow. Something happened, so he has to fly toHong Kong this afternoon.尼尔要我告知你，她明天无法去拜访你了。发生某些事，因此她今天下午要飞去香港。更改、延后会面reschedule、postpone实用例句I dont think its a good idea. I couldnt make it.我觉得这不是一种好点子。我也许办不到。Im afraid Ill have to postpone the appointment.恐怕我必须把约会延期。 Can we make our appointment a little later?我们的约会可以往后延些时间吗？ Could you change the schedule for me?你能帮我更改时程吗?You did change the appointment, didnt you?你有更改约会的时间吧？没有吗？I ask you to postpone tomorrows appointment.我规定你把明天的约会延期。I have to go to Hong Kong this afternoon.我今天下午必须去香港。 We may be a little late but please wait for us.我们也许会晚一点到，但是请等我们。 Would you like to reschedule the appointment?您要重订会面时间吗？ How about Thursday at the same time?星期四同一种时间好吗？ How does Friday at the same time sound to you?您觉得星期五同一种时间如何？Would you please tell Andrew I have to postpone our meeting?能请你告诉安德鲁我必须将会面延后吗？I prefer not to postpone the schedule.我比较倾向不要延后行程。I would rather not change the time.我倒宁愿不要更改时间。提议Proposal实用例句My proposal is that我的建议是Here is what I propose如下是我的建议My proposal has two parts. They are我的建议分为两个部分，也就是We should be glad if you would help us with your suggestions.如果您能提供我们您的建议，我们将会非常快乐。There are a few points which Id like to bring up concerningthe contract.有关合约，我想提出几点见解。We are confident that if you give us any opportunity to dealin your products, the result will be entirely satisfactory to you.假使您能给敝公司这个机会销售贵公司的商品，我们有信心成果将令您非常满意。We feel you will be interested in our new prouducts whichare shortly to introduce to the trade.我方觉得贵公司会对我方甫上市的新产品感到爱好。According to my proposal, dont you think about it?根据我的筹划，你不仔细考虑一下吗？代理权Agency实用例句We are very interested in acting as your agent.敝公司对担任贵公司代理一事非常感爱好。We are sure that you know very well the advantages ofrepresentations.敝公司确信贵公司非常理解代理商的好处。We shall be much pleased to act as your sole agent inSweden for your products.我们非常乐意能成为贵公司在瑞典的独家代理商。 We ask to be the exclusive agency for your computers inTaiwan.敝公司祈求作为贵公司计算机在台湾的独家代理商。We would like to express our interest to be the supplierthat you are looking for. 敝公司对成为贵公司正在找寻的供货商具有爱好。We should be glad if you would consider our application toact as agent for the sale of your products.假使贵公司乐意考虑敝公司所提成为贵公司商品销售的代理商，敝公司将非常欣喜。We write to ask if you are interested in extending your exportbusiness to Taiwan by appointing us agents for the saleof your products.敝公司来函欲理解，贵公司与否故意指定敝公司为销售代理商，拓展出口商品至台湾销售的业务。 Wed like to be your agent handing your export trade withEurope.敝公司愿做贵公司的代理，办理贵公司对欧洲的出口贸易。With many years marketing experience, we offer our serviceas your agent in Canada.我们在此行业中已有近年经验，可以提供担任贵公司在加拿大的代理服务。With many good connections in the line, we write to actas your agent in Spain.我们在此行业中已建立良好的关系，敝公司足以提供担任贵公司在西班牙的代理业务。Because you are not directly represented in Taiwan, wedlike to offer to be your agent.由于贵公司在台湾还没有直接的代理人，我们欲提供担任贵公司在台湾的代理商。We are desirous of expanding the business and propose asole agency agreement for your magazines for duration of ten years.我们意欲扩大业务，今提出成为贵公司杂志为期十年的独家代理合同。Regarding your proposal to represent us for the sale of oursporting cloth, we have decided to appoint you as our generalagency in France.有关贵公司建议销售我方运动服饰，我们已决定委托贵公司为我方在法国的销售总代理。Thank you for your letter of September 30 in which youindicate your desire to act as our sole agent for our productsin Taiwan.很感谢您九月卅日来信，阐明贵公司欲成为敝公司商品在台湾的代理商。We have now made our decision to accept your proposaland to appoint you as our sole agent in Norway.我们已经决定并接受贵公司的筹划，指定贵公司为我方在挪威的独家代理商。We have appointed you as our sole agent in Italy for aperiod of five years.我们指定贵公司为我方在乎大利为期五年的独家代理商。We appreciate your request to act as our agent in your country,but we think it is premature for us to enter into agency agreement at the present stage.感谢贵公司规定成为我方在贵国的代理，但我们觉得现阶段签订代理合同尚为时过早。Regarding the question of agency, we should think it is notabout the right time for us to consider it.有关代理的问题，我们觉得目前不是讨论此问题的时机。Unfortunately, we have already signed a contract for a periodof five years with another supplier in Taiwan.不幸地，我们已经与此外一位在台湾的供货商签订了五年的合约。We are obliged to decline your offer of sale agency proposal.我们被迫回绝您所提有关销售代理的筹划。We regret that we cant grant your request as we have already appointed an agent in your country.很遗憾，敝公司不能答应贵公司的规定，由于敝公司已经在贵国指定了代理商。We have decided to entrust BCQ with the exclusive agencyfor our products in Italy.我们已经决定委托BCQ为我方商品在乎大利的独家代理。Thank you for your letter of September 25, in which you show your interest in being our supplier. 谢谢您九月廿五日来函表达有爱好成为敝公司的供货商。询价Inquiry实用例句We would like to make an inquiry.我们想要询价。We would like to know the price exclusive of tax of your PDA.我们想要懂得你们的PDA不含税的价格。A client of mine enquiries for 100 cases Black Tea.我的一种客户询价100箱红茶。We are desirous of your lowest quotations for hair driers.我们想要贵公司头发吹风机的最低报价。Im buying for chain stores in Australia. They are interestedin Chinaware. Id like to make an inquiry.我是为澳洲的连锁店采购商品，她们对瓷器非常感爱好。我想询价。Please send us your best CIF quotation for micro wave ovens.请报给我们微波炉最优惠的CIF价格。When quoting, please state terms of payment and time ofdelivery.贵方报价时，请注明付款条件和交货时间。The above inquiry was forwarded to you on January 15, butwe havent received your reply until now. Your early offer willbe highly appreciated.上述询价已于一月十五日发给贵公司，可是我们到目前还没收到你方答复，请早日报价，不胜感谢。We have many enquiries for the under-mentioned goods.我们收到许多下述货品的询价单。Will you please send us a copy of catalogue, with detailsof the prices and terms of payment?请寄给我方一份型录，并注明价格和付款条件。Please quote us yuor best offer for the above inquiry basedon FOB Taiwan as well as CIF New York.请提供以上产品报价，以FOB台湾和CIF纽约为报价条件。报价Offer实用例句Thank you for your inquiry. Please tell us the quantity yourequire so that we can work out the offers.感谢贵方询价。请告诉我们贵方所需数量以便我方报价。We welcome your enquiry of July 30 and thank you for yourinterest in our products.不久乐收到你们七月卅日的询价，并感谢你们对敝公司产品的爱好。We would love to make an offer about sporting T-shirts.我们很乐意对运动T恤提报价。I take great pleasure in receiving your offer letter dated May10, on the running shoes.我不久乐收到您五月十日有关运动鞋的报价。We have received your enquiry and will give you a quotationfor 100 dozens of table lights as soon as possible.我们已收到你方询价，将尽快提供贵公司一百打的桌上型电灯的报价。Any increase or decrease in the freight after the date of saleshall be for the buyers account.发售后来运费如有上涨或下跌，均归买方承当。We enclosed a copy of our price list.随信附上一份我们的价格清单。All prices are subject to change without notice.所有的报价随时会更动，恕不另行告知。This quotation is subject to your reply reaching here on orbefore January of 20.此报价以在一月廿日或一月廿日之前收到你的答复才有效。As the prices quoted are exceptionally low and likely to rise,we would advise you to accept the offer without delay.由于所报价格特别低，并也许涨价，建议贵公司立即接受此报价。Please find the attached information and our best offer forour products.请参照附件数据和我们所提供最优惠的产品价格。We hope you will be satisfied with our samples and quotations.我们但愿贵公司能对我们的样品和报价感到满意！The Japanese quotation is much lower.日本的报价就比较低。This is a combined offer on all or none basis.此为联合报价，必须所有接受或所有不接受。We renew our offer of April 10 on the same terms and conditions.我方基于本来条件更新四月十日之报价。The quotation is subject to prior sale.这个报价有权先售。议价Bargain实用例句The price you offered is out of line with the market, so itis beyond what is acceptable to us.你方的报价与市场状况不相符，故我方无法接受。Your suggested price is rather on the low side.你方建议的价格偏低。It is the lowest price that we can offer you now.这是目前我们所能提供最便宜的价格。The price we offered has hit bottom and will soon pick up.我们提供的报价已达到最低点，不久价格就会回升了。The price is in line with the prevailing market and there isno room for reduction.价格与目前市价一致，没有降价的余地了。We may offer you a special discount of 10%.我们也许提供你们九折的特别折扣。I am afraid your price is above our limit.你们的价格恐怕超过了我们的界线。The quotations we received from other sources are much lower.我们从别处接到的报价要低得多。We feel sorry that your price is more expensive than theBCQs price for this article. 我们很遗憾发现贵公司的价格较BCQ(公司)的价格来得高。Should you revise your price, say, ten percent lower than thequoted one, we might persuade end users to conclude a deal.如果你方能修改报价，例如减少10，我们有也许说服客户成交。We dont think we could cut our price to that extent asrequired.我们无法把价格降到你方提出的限度。If you can make the prices a little easier, we shall probablybe able to place an order.如果您能再降一点价格，我们也许会下订单。Is it possible to shade the prices a little?有无也许降一点价格？We will place a trial order with you if the prices are competitive.如果价格具竞争性，我们将会下实验性订单。样品、目录Sample、Catalogue实用例句We are sending you some free samples.我方寄给您某些免费样品。As requested in your letter dated October 12, we sent youthe samples by air parcel on October 20.答复您在十月十二日的规定，我们在十月廿日用空运包裹寄给您样品。We enclosed a copy of our latest catalogue, as requested inyour letter of November 8.答复您十一月八日的来函规定，随信附上我们最新的目录。Four samples per each item were sent today via UPS Eepress.我们已于今天将每款各四个样品以UPS快递寄出。Please give us your specific inquiries upon examination ofthe above as we presume they will be received favorablyin your market.在检视过以上的样品后，请告知您的特别需求，相信必能符合市场的需求。We are sure that these samples will meet your requirement.我们确信此样品会符合您的需求。Enclosed is our new catalogue.附件是我们新的型录。I have received your full set catalogue. I am very interestedin your products.我已收到贵公司所提供的整份目录。我对贵公司的产品非常感爱好。Thank you for the samples, which you sent to us on Sep.10.谢谢您九月十日寄给我们的样品。We have received your catalogues, samples and price lists.敝公司已收到贵公司的目录、样品和价格表。Please let us know if our offer does not contain what youwant in order to send you further samples.假使我们的报价不涉及您想懂得的信息，烦请告知以便寄样品给您。We have effected shipment under your L/C No. 123 issuedby City Bank.我们已经按照您在花旗银行所开立编号123号信用状规定装船。Please let me know ahead the amount if payment isrequired for the samples. 若样品要收费，请事先告知。回覆Reply实用例句We are looking forward to your prompt reply.我们期待您的立即答复。We are looking forward to hearing from you soon.我们期待尽快得到您的答复。Please let us know your decision immediately.请立即让我们懂得您的决定。We have received your letter of March 3 about the quotation.我们已经收到您三月三日有关报价的信件。I take great pleasure in receiving your offer letter datedSeptember 10, .我不久乐收到您九月十日的报价。Would you please tell us your suggestions within 10 days?能请您让我们在十天内懂得您的建议吗？Thank you for your order. We accept it and will dispatchthe goods early August.谢谢您的订单。我们接受此订单，并将于八月初交货。Please read the third paragraph of our letter No. 125 ofAugust 5 so that you will get all the facts.请阅读敝公司八月五日编号125信件的第三段内容，您就可以理解所有的事情。Let me begin by thanking you for keeping me informed ofyour latest catalogue. 一方面感谢您告知我有关贵公司的最新款型录。We have received your letter of July 25.我们已经收到您七月廿五日的信件。Please answer promptly.请立即答复。We look forward to receiving your reply in acknowledgementof this letter.我们盼望能收到您有有关此事的答复。Many thanks for your enquiry of Sep. 30 about our products.感谢您九月卅日来函询问我方的产品。In reply to your letter of March 15, We enclose a copy ofour revised catalogue.答复您三月十五日来函，我方附上一份我们更新的目录。All details are shown in our price list.所有的细节都显示在我方的价格明细中。We are ready to supply any quantity of your order.我方准备好提供贵公司订单所需之数量。We are happy for your letter of Jan. 10 and are obliged tolearn that you are interested in our products.感谢您一月十日的来信，不久乐懂得你对我方的产品有爱好。订购前Before order实用例句We are going to make an order.我们打算下订单。Weve settled the terms for the contract in general, and weare going to prepare to place an order.我们大体上已将合约条款都谈妥了，接着我们就要准备下订单了。We are going to place an order. Please let us know whatyou can offer in this line as well as your sales terms, suchas mode of payment, time of delivery, discou