旅游英语试卷.doc

河南省2012年普通高等学校对口招收中等职业学校毕业生考试旅游类专业课试题卷考生注意：所有答案都要写在答题卡上，写在试题卷上无效一、选择题（饭店服务与管理英语1-10；补全对话11-18；阅读理解19-25；餐饮服务与管理26-45。每小题2分，共90分。每小题中只有一个选项是正确的，请将正确选项涂在答题卡上）饭店服务与管理英语1-101快餐Adim sumBdessertCsnackDsnap2织锦缎AbrocadeBvelvetCsilkDbrogue3预订客未到Awalk-in guestBreserved guestCno-showDguaranteed guest4清洁工AwasherBpresserCseamstressDP.A. man5针织品柜台Aknitwear counterBgarment counterCpharmacy counterDfoodstuff counter6灵活的AidealBcriticalCfixedDflexible7表现，业绩ApersonalityBperspirationCpolicyDperformance8(女)上衣AfrockBgarmentCshirtDdress9保证性预订Aconfirmed reservationBguaranteed reservationCadvanced reservationDnon-guaranteed reservation10人事部APersonal DepartmentBPersonnel DepartmentCSecurity DepartmentDAdministration Department补全对话11-18(Dialogue-1)(R-Receptionist G-Guest)11R: Good afternoon, Sir. Welcome to the Palace Hotel.G: Good afternoon. My name is Sims. 12R: I see that you have your reservation confirmed, but I cant find any record of it. It has been misplaced.G: Well, 13R: I am sorry, Mr. Sims. But I am afraid that we are booked solid. There are no rooms available. G: What? Give me a room right now!14R: Its our fault. May I send you to another hotel?G: Well, it seems to me that I have to accept your offer.AIll just take whatever is available.BI am awfully sorry, Mr. Sims.CI have a reservation.DI do have a confirmed reservation.(Dialogue-2)(RA-Room Attendant G-Guest)15RA: Good morning, Mr. Sims. May I come through, please? G: Good morning. It is almost 11 oclock. 16RA: Im sorry, Sir. I was just coming along to your room. Ill be there as soon as I finish this one. G: Really? Could you do our room first next time? 17RA: Well, I have a section of fourteen rooms, and I always do the check-out rooms first unless there is a request. G: Check-out rooms? What are they? Do you mean that the people who go out early get their rooms done first? 18RA: A check-out room means a room which is being vacated at the end of a guests stay. G: Well, I see.AWe always seem to be the last.BBut our room has not been made up yet.CWe have to get the room ready for sale again by the Front Office.DIf that is so, we were out at 7:30 this morning.阅读理解19-25（阅读下列短文，并根据文章内容选择最佳答案，将所选答案的序号填在答题卡上）There is a known safe level of drinking, one and a half ounces of pure alcohol a day, or three one-ounce of whiskey, four eight-ounce glasses of beer, or half a bottle of wine. This limit, of course, is only an average. For some people even one drop of alcohol is too much.Studies show that the driver who has drunk an amount of alcohol within this limit is no more likely to have an accident than the driver who does not take any alcohol. But beyond this limit, when the blood alcohol level begins to go up over the 0.05 percent “sober” level, the risk of a traffic accident jumps greatly. By the time the blood-alcohol level reaches 0.2 percent-the level of most drunk drivers who are not permitted-the risk of an accident is 100 times that of the nondrinking driver.19Most people wont get drunk after drinking .Aforty-eight ounce of glass of beerBfour ounces and eight of beerCthirty-two ounces of beerDhalf a bottle of beer20Everybody within this limit.Awill get drunkBwill not remain soberCwill remain soberDwill get excited21It makes whether a driver drinks within this limit or drink nothing of alcohol, according to the passage.Avery small differenceBgreat differenceCno differenceDsome difference22When the alcohol in blood is kept under 0.05 percent, .Apeople will not remain clear- headedBpeople will get heavily drunkCthe risk of an accident is 100 times moreDpeople will remain clear-headedThe United States is truly the “Land of Credit Card”. Americans use credit cards to buy almost everything. The use of credit cards has many important advantages. The use of cash is limited to the smallest amount; so, less money is stolen. People can carry their credit cards and use them instead of making withdrawals of cash from their accounts. People can also place orders for purchases by phone and pay by giving their credit card number. This is easier and faster than paying by check.However, the use of credit cards also troubles many Americans. If a credit card owner does not pay all of the money that he owes at the end of the month, he is really borrowing the money. Until he repays all of it, the rate of interest, often about 20 percent, is very high, because no payment is needed until one month after the purchase. Many Americans have troubles in limiting their purchases. When the bills finally arrive, they see that they do not have enough money. The result is high interest payments.23 makes it easier to pay by credit cards than by check.ALimiting the use of cashBPlacing orders by phoneCOpening a deposit accountDOrdering goods by E-mail24A person tries to pay all of his credit card bills each month because .Ahe has troubles in limiting his purchaseBinterest is charged if he does notCthe payment is needed at the end of each monthDthe cash is too expensive25In the passage, the word withdrawals means .Ataking money from the bankBputting money into the bankCgiving the credit cardsDchecking account餐饮服务与管理26-4526在中餐10人正式宴会座次安排中，主方翻译的左侧是A陪同B主宾C主人D副主人27西餐早餐按传统可分为A美式早餐和英式早餐B英式早餐和俄式早餐C美式早餐和欧陆式早餐D英式早餐和欧陆式早餐28通常订餐员在早餐 分钟后，午、晚餐 分钟后，如未接到客人的收餐 电话，则可打电话询问客人的用餐情况、食品质量和是否可以收餐具等。A30 50B20 60C30 60D20 5029下列不属于乙醇的重要物理特征的是A细菌在乙醇内易繁殖B在常温下呈液态C无色透明D溶于水30下列属于发酵酒的是A人参酒B金酒C茅台酒D啤酒31被称为“葡萄酒之女王”的是A法国勃艮地生产的白葡萄酒B法国勃艮地生产的红葡萄酒 C法国波尔多地区生产的白葡萄酒 D法国波尔多地区生产的红葡萄酒32美国的啤酒名品是A喜力B百威C贝克D健力士33下列属于酱香型白酒的是A贵州茅台酒B三花酒C泸州老窖特曲D山西汾酒34蒸馏酒通常指酒精含量A38%（v/v）以上的烈性酒B40%（v/v）以上的烈性酒 C43%（v/v）以上的烈性酒D45%（v/v）以上的烈性酒35蔬菜注意保鲜是防止 食物中毒。A细菌性B霉菌性C化学性D以上都不是36当二氧化碳在空气中达到_的温度时，物质燃烧就会停止。A2025B3035C4045D505537苦酒的名品有AMartiniBRicardCCampariDCinzano38被称为西班牙的国宝的是A雪利酒B波特酒C玛德拉D玛萨拉39调制曼哈顿，所用的基酒是A白朗姆酒B白兰地C伏特加D威士忌40冷餐宴会的举办时间一般在12:0014:00，或A15:0018:00B16:0018:00C16:0020:00D15:0020:0041下列不属于骨碟定位要求的是A从主人座位开始B逆时针方向绕台进行C骨碟间距离均匀D离桌边1.5cm42下列不属于餐厅经理的主要职责的是A掌握餐厅内的设施及活动B监督及管理餐厅内的日常工作 C安排员工班次、核准考勤表D负责重要客人的引座及送客致谢43食爱尔兰炖肉时，不需要跟配的调料是A胡椒B盐C柠檬汁 D辣椒油441L麦芽浓度为12%的啤酒经消化后所产生的热量相当于_克瘦猪肉。A120B250C260D30045雅文邑白兰地的名品是A托莱斯B卡斯塔浓C卡尔瓦多D衣和吉饭店服务与管理英语（50分）二、判断题（每小题1分，共10分。在答题卡的括号内正确的用“T”表示，错误的用“F”表示）46The express laundry service usually takes only three hours in the hotel.47The Housekeeping Department is often regarded as the “shop window” of a hotel.48Good supervisors know how to walk the line between under and over supervising.49Whoever the guest is, he or she must be treated as a VIP.50Supervisors should be tough and watch over the staff all the time.51Hotel work needs employees to maintain certain standards. 52The Room Center is a part of the Housekeeping Department. 53Service is the foundation of hotel management and, in fact, hotel management is the hotel service management. 54The best hotel is a hotel where no guest will make any complaint. 55Most of the money today is made of metal or paper. 三、选词填空（每小题2分，共20分。请用方框内所给的词或词组补全句子，并将其适当形式填在答题卡上相应的位置）go exchange provide use care forwear keep concern location chopstick56All hotels are with the comfort and convenience of their customers.57 tell of Chinese tradition in their own way.58The guest wants to US dollars for RMB.59The big advantage of the department store is that in one you can purchase all the items you need for your home.60Would you our little Tom with an extra bed?61Id like to my hair in a shoulder length style.62Theres a stove in the sauna proper, fired with wood, and on top of the stove a pile of stone which the heat.63I dont particularly eating with my jacket on.64Maotai is a famous Chinese liquor and never to the head.65Taijiquan is for life enhancement, health building, and combat.四、汉译英（每小题4分，共20分。请将下列句子的翻译写在答题卡上相应的位置）66您将在这儿住多久？三晚。67我们将付给你解职费，并给你一份职业介绍信。68根据饭店的规定，我不可能一边照顾孩子，一边做好工作。69服务是宾馆业最重要最特殊的产品，管理层已对它的功能和定位给予了高度 的重视。70请把您要洗的衣服丢在衣柜的洗衣袋里，不要忘记填写洗衣单，否则将以我们的单子为准。餐饮服务与管理（60分）五、判断题（每小题1分，共10分。在答题卡的括号内正确的打“”，错误的打“”）71服务态度取决于员工的主动性、创造性、积极性、责任感和综合素质的高低。72接待日本客人时宜选用荷花。73托盘斟酒时，服务员应站在客人的右后侧，身体前倾，手臂前伸，商标朝向 自己。74最早的番菜馆是上海福州路的“一品香”。75西餐摆台时，通常在冰水杯的右上角2cm处摆放红葡萄酒杯。76酿造酒的乙醇含量一般不超过15%(v/v)。77伏特加无需陈酿，酒度为45%(v/v)。78“E”形台的横向长度应比竖向长度短一些。79开发鸡尾酒新品种属于调酒员的岗位职责。80缺员招聘一般适用于饭店招聘中、高级管理人员。六、名词解释题（每小题3分，共12分）81后台服务82酒精饮料83金酒84PDCA管理循环七、简答题（4小题，共26分）85餐饮服务的内容包括哪些？（8分）86简述咖啡厅的特点。（3分）87如何为酒吧客人进行点酒服务？（6分）88厨房加工区域安全检查的内容是什么？（9分）八、论述题（12分）89论述西餐零点摆台的步骤与要领。