商务英语对话剧本.ppt

Index Warm up A Excuseme butcouldyougivemesomechange B Letmesee AredimesandquartersOK A Iwanttomakealongdistancephonecall B Thenyou llneedsmallchange A Hello CanIspeaktoYolanda please B Holdon please A Thankyou B Sorry butshe sout A WouldyoutellherTomGraycalled B I dbegladto 1 2 A Hello B Hello A Goodmorning B Goodmorning A Goodafternoon B Goodafternoon Thereisawill thereisaway A howareyou B I mfine Thankyou andyou A fine thankyou A howareyouthismorning B fine Thanks Howaboutyou A I mfine too Thankyou 3 4 Practicemakesperfect WhatcanIdoforyou WelcometoChina Wouldyoulikeacupoftea Thatsuitlooksverygoodonyou Whatwouldyouliketoeat Wouldyouliketoleaveamessage Mypleasure Simplebutelegant Pronunciation c a e HotahotdayIfeelhot Bustakeabuslove youdidit AntBatCanaryDuckElephantFrogGorilla HippoIguanaJaguarKangarooLionMonkeynarwhal OwlPenguinQuailraccoonSquirrelTiger UmbrellabirdVultureWhaleFoxYakZebra Lietome IrequestmyclientremainsalientIdonothavemuchfaithinwordsmyselfStatisticsspeakthateverypeopletell3liesfora10 minutesconversation mass destructionweaponsResponseChurchEyebrowMicro expressionTarget ScornComeintoanendShameContemptUniversalSuicide bomber 商务英语若干场景 问候与介绍GreetingsandIntroduction机场迎接Attheairport入住酒店Atthehotel请客送礼Atarestaurant giftsgiving电话预约makinganappointment购物shopping会议桌Discussionsinthemeeting观光送别sight seeing departure Tips1商务见面礼仪 介绍 同一性别 JuniortoSenior 职位低to职位高 本国人to外国人身体语言 握手 拥抱 点头 招手原则上女士 长者 大人物应先伸出手表示友善 另一方面此时才可以伸手互握 时间以一秒钟左右为原则 递上名片 递接名片时最好用双手 名片的正面应朝着对方 接过对方的名片后应致谢 Tips2商务礼仪 闲聊smalltalk安全的话题 天气 工作经验 旅游 对城市的印象 共同的熟人避免涉及隐私的话题 收入 婚姻状态 年龄避免宗教和政治方面有争议的话题 Tips3接机礼仪时间很重要 备有贵宾的照片掌握前往机场的时间 务必要在飞机抵达前先到达机场Thefirstimpressionisforemost表示欢迎 youarewarmlywelcometoourcity问候 howwasyourtrip 西方人在初次见面时的礼节习惯是拥抱 吻颊 应坦然接受 大方应对 1 机位预约 确认篇依据贵宾搭乘的飞机班次 预先电询航空公司该班飞机是否准时或延迟 乘客名单中是否包括该位贵宾 他是否已坐上此班飞机等事项 接待人员应先行以海报纸明显写出贵宾姓名 粘好双面胶 在确定该班飞机已抵达 便可由接待人员拿着 以提醒贵宾的注意 2 入境英语入境他国检验护照时 移民官的询问3 行李遗失旅客用简单而清楚的英语 向工作人员描述本身行李特色 Tip4餐桌礼仪 吃西餐最讲究3M menu mood manner邀请人要讲清就餐的目的委婉回绝 Iloveto ButIhaveanotherappointment MayItakearaincheck 欣然接受 Thatsoundsgreat 应准时赴约 吃饭时谈论与生意无关的话题 当餐具撤走 甜点上桌 可提议 Canwetalkalittlebitabouttheproject 点菜就餐的次序 找桌子 看菜单 点菜 付钱 离开Westernfood西餐三道菜 开胃小菜appetizer anavocado油梨orsmallseafoodMaincourse entr e soup ameatandtwotypesofvegetables甜点dessert cake jelly icecream pudding coffeeorblacktea英美人常欢聚一堂 频频举杯 开怀畅饮 干杯 为 干杯 之声不绝于耳 那么英美人是如何表示的呢 Excuseme couldyoupassthesalt Chinesefood中餐 中国 八大菜系 鲁 川 粤 闽 苏 浙 湘 徽餐后邀请方付帐 we lltakecareofthebill Wearegladyoujoinedus 谢谢您的赏光被邀请方 thankyouforyourwonderfuldinner 西红柿炒蛋 ScrambledEggwithTomato西芹百合 Saut edLilyBulbsandCelery乡村大丰收 RawVegetablesCombination 夫妻肺片 PorkLungsinChiliSauce木须肉 Saut edSlicedPork EggsandBlackFungus糖醋排骨 SweetandSourSpareRibs杭椒牛柳 Saut edBeefFiletwithHotGreenPepper水煮牛肉 PoachedSlicedBeefinHotChiliOil 四川辣子鸡 Saut edDicedChickenwithChiliandPepper SichuanStyle孜然羊肉 FriedLambwithCumin松鼠桂鱼 SweetandSourMandarinFish罗宋汤 苏伯汤 RussianSoup北京炸酱面 NoodleswithSoyBeanPaste BeijingStyle Tips5电话礼仪 打电话的基本公式 你的名字和单位 你找的人 来电理由接听 左手拿听筒 右手备忘录 依照3w原则记录when who what接通 打错电话Iamsorry youdialedthewrongnumber本人不在heisnotin mayItakeamessage本人在 他人接holdon please本人接speaking结束通话 Thankyouforcalling SorryIhavetoexcusemyself Nicetalkingtoyou Tips6会议礼仪 会议前在会议前的准备工作中 我们需要注意以下这几方面 会议开始时间 持续时间 会议地点确认 会议出席人 会议议题 接送服务 会议设备及资料 公司纪念品等 比如纸 笔 笔记本 投影仪等等 是不是需要用咖啡 小点心等 会议中在会议进行当中 我们需要注意会议主持人主持会议要注意 介绍参会人员 控制会议进程 避免跑题或议而不决 控制会议时间会议座次的安排会议议程 定价 包装 运输 会议后在会议完毕之后 我们应该注意以下细节 才能够体现出良好的商务礼仪 主要包括 会谈要形成文字结果 哪怕没有文字结果 也要形成阶段性的决议 落实到纸面上 还应该有专人负责相关事物的跟进 赠送公司的纪念品 参观 如参观公司 或厂房等 如果必要 合影留念 Romewasn tbuiltinaday Keepon 接受别人的礼物或招待后 应道谢 1 Thankyouforthepresent It sjustwhatIwanted 2 Thankyousomuchforthehomemadecake 3 Idon tknowhowtothankyouforsuchabeautifulflower 4 Ireceivedyourgift Thankyouforthelovelybracelet 1 谢谢你的礼物 这正是我想要的 2 非常谢谢你作的蛋糕 3 真不知道要如何谢谢你 这么漂亮的花 4 我收到你的礼物了 谢谢你可爱的手镯 商务交谈中如何礼貌地打断别人的话 1 Sorrytointerruptyou butwillyoufirstletusknowyourideaofannualsales 2 MayIinterruptyouamoment 3 Excusemeforinterruptingyou Ihopeyouwillexplainyourselfinmoredetail 4 Ifyoudon tmind mayIsayonewordhere 5 Justamoment please Allowmetosaysomethinghere 商务交流中如何表示不同意对方意见 I msorry Idisagreewithyouthere I ddon tthinkthat sthewaywithit 对不起 我不同意你的看法 我认为那不是办法 Thisworksagainstcommonsense Idon tgoalongwithitforoneminute 这有悖常理 我一点也不同意 I mtotallyagainsttheproposalofmakingtransshipmentatHongKong 我完全反对在香港转船的建议 Iwouldnotsaythat Ithinkit sonlyamatteroftime 我不认为如此 我认为这只是个时间问题 Idon tliketheideaofsubstitutingTypeNo 15fortheportionundelivered 我不同意未交货部分改用15型代替 It sabsolutelyimpossible Ireallycan taccepttheidea 这完全不可能 我实在不能接受这个主意 Makingintroductions给人作介绍 1 Jane Tom Tom Jane 2 Jane thisisTom Tom thisisJane 3 Jane I dlikeyoutomeetmyfriendTom 4 Jane haveyoumetTom 5 Jane doyouknowTom 6 Look Tom shere Tom comeandmeetJane 7 Jane thisisTom He safriendfromcollege 8 Jane TomistheguyIwastellingyouabout cont 9 Doyouknoweachother 10 Haveyoutwomet 11 Haveyoutwobeenintroduced 12 AllowmetointroduceProfessorLindaFergusonofHarvardUniversity 13 Letmeintroduceourguestofhonor Mr DavidMorris 14 Ifyouwanttobeintroducedtotheauthor IthinkIcanarrangeit Makingaself introduction作自我介绍 1 MayIintroducemyself2 Hello I mHansonSmith 3 Excuseme Idon tthinkwe vemet Myname sHansonSmith 4 Howdoyoudo I mHansonSmith 5 I mDavidAnderson Idon tbelieveI vehadthepleasure 6 Firstletmeintroducemyself I mPeterWhite productionmanager 7 MynameisDavid Iworkinthemarketingdepartment Afterbeingintroduced 被介绍与对方认识后 1 I mgladtomeetyou 很高兴认识你 2 Nicemeetingyou 很高兴认识你 平时用得最多的是Nicetomeetyou 3 Hownicetomeetyou 认识你真高兴 4 I veheardsomuchaboutyou 我知道很多关于你的事儿 5 Helenhastoldmeallaboutyou 海伦对我将了好多你的事儿 6 It saprivilegetoknowyou 认识您是我的荣幸 7 I mdelightedtomakeyouracquaintance 认识你我觉得非常高兴 CheckinginataHotel住旅馆 Mr Woods I dlikeadoubleroomfortonight Clerk Doyouhaveareservation Mr Woods Yes IcalledyoulastweekfromNewYork MynameisGeorgeWoods Clerk Waitasecond please Shechecksthecomputer Yes Mr Woods wehavearoomreservedforyou Howlongdoyouplantostay Mr Woods Probablytwodays Mywifewilljoinmetomorrow Thenwe lldecidewhentoleaveforSeattle Clerk Wouldyousigntheregister please Mr Woods Bytheway doesmyroomhaveaprivatebath Clerk Certainly Everyroominthishotelhasaprivatebath Cont Mr Woods Doesmyroomhavetwinbedsoradouble Ipreferaroomwithtwinbeds Clerk Yourroomhastwinbeds Mr Woods Italsohasaview I msureyou lllikeit Thisisyourkey It sontheeighthfloor room801 Theelevatorisoverthere Mr Woods Thankyou Onemorething whereisyourrestaurant Clerk Therestaurantisonthesecondfloor Wealsohaveacafeteriaonthetopfloor Ifyouwouldlikesomethingtodrink youcaneithercallroomserviceorcomedownhere Thebarisrightbehindthelobby Mr Woods Thankyou You reverykind Clerk You rewelcome Vocabulary 注释1 reservationn 预约 动词为 reserve 2 toleavefor前往某地3 roomservice旅馆里的房间服务 建立贸易关系 Dialogue1Tom Ihaveafeelingthattherearebrightprospectsforustocooperatewithinthisfield Iwishtodobusinesswithyou Lin Itappearswewantthesamethings Tom Regardingourfinancialposition creditstandingandtradereputations pleaserefertoourbankortoourlocalchamberofcommerce Lin Thankyoufortheinformation Dialogue2 Liu Iunderstandthisisyourfirstvisittoourcompany Bob Yes andmyfirstvisittoyourcountry I vewantedtovisitChinaforalongtimeandnowI mluckytohavethechancetodoso Liu I mgladtohearthat Bob Ithinkyoumusthavesomeideaofourcompany We vebeenimportingartsandcraftsformanyyears Thepurposeofmycominghereistodobusinesswithyou Liu Icanassureyouofourbestintentionsandclosestcooperation We realwayswillingtodeveloptradewithfriendsfromallovertheworld Pricing定价 A I msorrytosaythatthepriceyouquoteistoohigh Itwouldbeverydifficultforustopushanysalesifwebuyitatthisprice B well ifyoutakequalityintoconsideration youwontthinkourpriceistoohigh A Letsmeeteachotherhalfway A I msorrytosaythatyourpricehassoared It salmost20 higherthanlastyears B That sbecausethepriceofrawmaterialshasgoneup A Isee Thankyou A Howmanydoyouintendtoorder B Iwanttoorder900dozen A Themostwecanofferyouatpresentis600dozen A Wehaveinspectedtherice andweresurprisedtoknowthattheweightisshort B Wesellourgoodsonloadedweightandnotonlandedweight A Isee Packing包装 A ThenextthingI dliketobringupfordiscussionispacking B Pleasestateyouropinionsaboutpacking A Allright Wewishouropinionsonpackingwillbepassedontoyourmanufacturers A Youknow packinghasaclosebearingonsales B Yes italsoaffectsthereputationofourproducts Buyersalwayspaygreatattentiontopacking A Wewishthenewpackingwillgiveourclientssatisfaction A Howaretheshirtspacked B They repackedincardboardboxes A I mafraidthecardboardboxesarenotstrongenoughforoceantransportation Shipment运输 A FromwhatI veheard you realreadywellupinshippingwork B Yes wearrangeshipmentstoanypartoftheworld A Doyoudoanychartering A Howdoyoulikethegoodsdispatched byrailwayorbysea B Bysea please Becauseofthehighcostofrailwaytransportation wepreferseatransportation A That swhatwethink A Whencanyoueffectshipment I mterriblyworriedaboutlateshipment B WecaneffectshipmentinDecemberorearlynextyearatthelatest A That sfine 商务流程 Unit1EstablishingBusinessRelations Unit2Inquiry Unit3TelephoneCalls Unit4VisitingAFactory Unit5AboutProducts Unit6Price Unit7Counteroffer Unit8DiscountandCommission Unit9BusinessRepresentation Unit10Insurance Unit11Acceptance Unit13Packing Unit14Shipment Unit15Claim Unit12TermsofPayment