漂亮的蓝色细纹效果PPT模板.ppt

StrategyPlanning TrainingDepartmentMydinMohammedHoldingBerhad 资料PPT中国PPT资源网收集提供 版权归原作者所有 ProcessFlow PracticalVisionUnderlyingConstraintStrategicDirectionsSystematicActionsImplementationTimeline Vision Definition Amentalpictureofwhattheorganizationshouldlooklikeinthefuture NewDefinitionofMission ToassistinincreasingtheeffectivenessandefficiencyofallindividualsinMydinMohamedHoldingsBhd Ourmeasuresofsuccessisbasedontheimprovementofjobbehaviors jobperformance problemsolved costsavingstoorganization productquantity productquality lowerabsenteeism lowerturnoverandcustomersatisfactionofthetrainingweprovide Objective TransformorganizationtoachieveperformanceeffectivenessCreateajoyfulandmeaningfulworkplace OldDefinitionofMission ToprovidealltypesoftrainingsupportservicestoallemployeesOurmeasuresofsuccessisbasedonHoursoftrainingPersonstrainedClassesdeliveredMediaProducedInstructionalobjectivesaccomplishedCoursecatalogs Transformation TraditionalTrainingPerformanceDriven refertoHPIModel Comparison SampleMissionstatementMeasuresofsuccessOriginofperformanceproblemsAudienceservedRelationshipwithorganizationalgoalsPerceptionofothersStaffskillsrequiredPotentialsurvivalindifficulttimes Roles PastTrainerFuture Facilitator Processcontrol Consultant Provideanswer Trainer Skills attitudes knowledge SkillsRequired ConsultingNeedsassessmentNeedsanalysisDatacollectionSystemDesignLongrangeplanningCost benefitplanningEvaluationResearchLearningFacilitationTraining Trainingskills DeliveringTrainingCreatinglessonplansMediaProductionDepartmentBudgetingCourseSchedulingCoordinatingeventsDevelopingsurvey questionnairesManageexternalvendorsortrainers OldRelationshipwithOrganization SupportfunctionCostcenterLittlerelationshipexistsbetweendeptactivitiesandorganizationalgoals NewRelationships ProactiveFunctionProfitCenterDocumentedsavingsrelatedtowaste turnover defects anddowntimeAhighrelationshipexistswithorganizationalgoals TraditionalTrainingFunction IndirectlinktoorganizationalbottomlineLackofmanagementsupportNorelationtootherorganizationalInitiativeLackofrespectandcredibility StrategicDirection LearningOrganizationthatencompasses ImprovingorganizationallearningcapabilitiesFacilitatingorganizationdevelopmentorreengineeringBuildingteambasedworkforcetoenhanceproductivityCultivatingworldclasscustomercareUpgradingoperationalexcellenceBuilding expandingandmanageknowledge Improvingorganizationallearningcapabilities OrganizationalLearning FocusontrainingandlearningTrainingandlearningmustbefun practicalandinteractiveExploringnewwaysoftrainingandlearningmethodssuchasMultisensory NLP Visual Music Multimedia Dialogue Facilitativeandetc Learning Wideninglearningchannelssuchasaccessingtointernet resourcelibrary audiovisualHoldinhouseseminar conferenceandworkshoptoimproveconvergenceanddivergenceofknowledgeEncourageTeamLearning trainingdepartment PrioritizeTrainingCourse FocusonthefoundationforfirstyearCustomerCareRetailTrainingHousekeepingMerchandizingDisplayEnglishSupervisorDevelopmentTeamDevelopmentHRcompetencytraining Whatwedonow ConductfundamentaltrainingSettingupteamlearningApplyingfacilitativeandmulti sensorytraining Whatcanwedofurther ExploringlatesttrainingmethodologyWideninglearningopportunitiessuchasCertificateProgram Facilitatingorganizationdevelopmentorreengineering OrganizationDevelopment Reengineering FunctionasProcessfacilitatorUsingvariousfacilitatortoolssuchasHPE PerformanceFishBone5WhyFlowChartRunChartNeededforfundamentalchangeduetooutdatedorganizationsystem policies rolesandresponsibilitiesetc Whatarewedoingnow Renovation mentalrehearsal Nesan LaurenceStoreclearance Nesan LaurencePriceChange LaurenceEnergylevelofCashier Guna Zaidi LaurenceMotivationallevelofemployeesCollectingproblemsfacingbyemployeesthroughcustomerservicetraining TrgDept JMI OurfirstclientofConsultancy ConductfieldstudyandconsultingonJMIfrom15thSeptonward 45days InformedZaidi thebranchmanagerofJMI Areastolookinto RedesigningjobsorworktasksImprovinginformationflowImprovingfeedbacktoperformerImprovingOJT onjoboroffjobtraining Usingstructurepractice OA2 ImprovingtoolsandequipmentUsingjoborperformanceaidsImprovingrewardsystems Whatcanwedofurther FacilitatingthefinalprojectmanagementbydoingmentalrehearsalforHypermarketGAMESforHypermarketExaminetheorganizationsystemofSUBANGDoingorganizationstudiesofSKEandotherbranchesMoveintotroubledbranchestofindrootcourseandsolutionsInitialprojectstorescuecriticalareaofMydin Thingstoremember WaterandstoneHumanpsychologyPositiveorientatedAmbienceBewareofpeople Buildingteambasedworkforcetoenhanceproductivity Buildingteambasedworkforce OrganizeGrouptobecomeTeamTrainteamtobeSelfDirectedWorkTeam SDWT orSelfManagedTeam SMT ThemovewillrevolutionizetheindustrialpracticeofretailindustryImplementinMNCManufacturingsuchasAMD NestleandKomaginMalaysia WhatisSDWT EmpowertomakedecisionsKnoweachotherjobsSupervisorsactasfacilitatorAccountableforworkgroupFacilitator teamleaderandteammember Skillsneeded1 2 LeadershipCommunicationInterpersonalGroupproblemSolvingPeerCoachingandfeedbackConsensusdecisionmakingConflictmanagementProjectmanagement SkillsNeeded 2 2 TeamdynamicsProcessImprovement ChangeofPerceptionofTeamMembers AcceptchangeTrynewthingsTakeonmoreresponsibiltiesHeldaccountableTakeactionsActinthebestinterestofteamTakerisksBeopenminded ExperimentonJMI Halid845am15peopleDailymeetinganddiscussionRest30minutesinafternoonScram AgendaofMeetings MotivationsharingImprovementprojectsGroupandindividualappraisalProblemsandsolutionssharingWaystoincreasesalesandcustomerbaseWaystoupgradecustomerservice groominghousekeepingandmechanizingGettoknoweachotheractivitiesTraining Cultivatingworldclasscustomercare CustomerCareDriven CustomerCareCompleteJMI sTrainingStillnopositiveresults Itprovesmyhypothesisisright Itistheorganizationalsystem 80 thatcontributetothe indifferent ofcustomerservice Whatarewedoingnow CompletedcustomercaretrainingatH JMIwithinsixweektimeCompletedthemanualwriting Farha TrainingatMalacca 5th 13thSept Whatcanwedofurther Weeklyfocus FloorMeeting DailyBriefingCompetitionPosterCustomerSurveyformRemembercustomernamesFieldstudyonJMIOrganizationSystem Manpower Rolesandresponsibilities Leadershipstyleetc OperasiAkar2 Operationalexcellencydriven Nesan360degreefeedbackforLeadershipstyleSetupGroundRulesofHumanRelationships Upgradingoperationalexcellence OperationalExcellencyDriven Implementhousekeepingandmechanizingdisplay Whatdowedonow TraininganauditSKEBegintrainingatJMI Building expandingandmanageknowledge KnowledgeManagement ELearningInternetStrategyPortalInformationCommunityofExpertBestPractice Lesson LearnedSharingEnlargelearningchannels ELearning BuildlearningmoduleonlineformanagersandexecutivestolearnIncorporatingLMSintoourrecordingsystemExperimentingshortandpracticaltopicsuchas 10minuteslearningoneffectiveemailwriting10minuteslearningonvendornegotiation10minuteslearningonEnglishforcustomerservice InternetStrategy SearchinformationforcompetitiveedgeTeachinternetsearchstrategyFormulateinternetuserpolicytodrawboundariesofsurfingandsearchingTrainbuyers HR branchexecutiveetc Createdirectorysearchforrelevantdepartments PortalInformation PutupusefulinformationontrainingdepartmentProvideaonlinesuggestionandfeedbackformat CommunityofExpert GatherexpertforsharingknowledgeCollectlistofskills knowledge hobbiesandachievementofeveryemployeesHaveinfoexchangesessionDobenchmarkingtours BestPractice Lesson LearnedSharing InviteexpertstosharesuchasVictorandHalimFacilitatethesessiontohavetangibleoutcome Enlargelearningchannels AccesstoPublicLibraryAccesstoMagazinesAccesstoInternetAccesstobooks RM300 Whatdowedonow FacilitateHalim ssessionGatherthelistofskillsfromHRpersonnelDoingsomestudiesonLMSandemodule Whatcanwedofurther Havewebpresenceatintranet Oct PutupeModuleonline Nov Whodowhat ListdownourexpertiseTakeonestrategydirectiontochampionTeachinternetsearchtoaccessinfoMasterlearningskillsMasterfacilitationskillsMastertrainingskillsSetupselfmanageteamforourselveTeamlearningonworkbook Next HaveweeklymeetingHaveweeklystrategydiscussiontogenerateactionplanHaveweeklytraining