英语培训四餐厅服务.ppt

Food&Beverageservice餐馆英语,Ann,CONTENTS目录,一、Keywords关键词语二、BasicSentences基本句型三、Conversations情景对话,Keywords关键词语,restaurant餐厅bowl碗banquethall宴会厅chopsticks筷子westernfood西餐dish碟子Chinesefood中餐Tray托盘Bill帐单Fingerbowl洗手盆Steak牛排Spoon勺、匙,Soup汤Teacup茶杯Maincourse主菜Winecup酒杯Softdrink软饮料Coffeecup咖啡杯Dessert餐末点心、甜食Glass玻璃杯Wine酒、葡萄酒Teapot茶壶Buffet自助餐、冷餐Tableknife餐刀Sugar糖,Fruitknife水果刀Cigarette香烟(table)fork餐叉sandwich三明治napkin餐巾typicallocaldish风味菜toothpick牙签taste味道cruet调味瓶salty咸的sideboard餐具柜fresh鲜的,milk牛奶sour酸的fruitjuice果子汁sweet甜的beer啤酒bitter苦的beef牛肉tart涩的button羊肉fried油煎的pork猪肉,crisp松脆的salad色拉smoked烟熏的bread面包healthfood保健食品rice米饭ice-cream冰淇淋pudding布丁,BasicSentences基本句型,Sitdown,please.Hereisthemenu.MayItakeyourorder?/Areyoureadytoorder,sir?请坐，给您菜单，先生，您要点菜吗？Whatwouldyouliketohave,coffeeortea?您要喝咖啡还是茶？Wouldyouliketohavesomewinewithyourdinner?您用餐时要喝点酒吗？servicehoursare:6:00a.m.to10:00a.m.forlunch,5:30p.m.to9:30p.m.fordimmer.餐厅供应时间是：早餐是6点到10点，午餐是11点半到2点，晚餐是5点半到9点半。,Hereisthebill.Pleasesingit.这是您的帐单。请签字。Willthistablebeallright?这个座位好吗？Wouldyouliketostartwithaglassofbeer?先喝一杯啤酒好吗？Whatvefetablewouldyoulikewithyourfish?吃鱼时您想配点什么蔬菜呢？HowdoyoulikeChinesefood?您喜欢中国菜吗？Whatdoyouthinkofourservice?您对我们的服务有什么意见？,Howwouldyoulikeyoursteakcooked?Raer,Medium,orwelldone?牛排怎么做？三分熟，半熟还是熟透？Inyourhotelwedontaccepttips.Itsourpleasuretoserveourguestswell.Thankyouallthesame.我们饭店是不收小费的。我们为客人服务好感到高兴，还是要谢谢您。Wellgiveyoua10%(tenpercent)discountafter8p.m.oclock.晚上8点以后，我们给您九折优惠。Welloffertourguidescomplimentarybreakfasts.我们给陪同提供免费早餐。Idliketoreserveatableforfourforthiseveningat8.我想预定一张今晚8点四人的餐位。,Imafraidyoullhavetopayforthedamage.您必须赔偿。Icantguaranteeanything,butIlltrymybest.我不能保证，但我会尽力而为。Haveyoumadeareservation?/Doyouhaveareservation?您预定过了吗？Howmanypeoplearethereinyourparty?/Forhowmanypeople?你们一共有几位？Idliketoreserveatablebythewindow.我想定一个靠窗的餐位。,Howaboutatableinthecorneroftherestaurant?餐厅角落的餐位好吗？Weareopenuntil12:00p.m.,butourlastorderfordinnerisat11:00p.m.我们一直营业到晚上12点，但晚餐点菜的截止时间是11点。Imsorry,sir,therestaurantisfullnow/today.对不起，先生，现在/今天我们餐厅预定已满。Pleasesitatthesametableforeachmeal.请你们每顿饭坐在同一个餐位上。Sinceyouaregroupguests,wevearrangedasetmenuforyou.Ifyouwanttohaveextrafood,youshouldalsopayextraforit.因为你们是团队客人，我们已经替你们安排了套菜。假如你们想另外加菜的话。你们得另付费用。,Imsorry,werefilleduprightnow,butdoyoumindwaitingforawhile?对不起，这会儿都挤满了，可是您能不能等一会儿？Wewillhaveyouseatedassoonaspossible.一有空，我们马上给您安排座位。Wouldyoulikesmokingareaorno-smokingarea?您喜欢吸烟区还是非吸烟区？Imsorry,sir.Thetablehasbeenreserved.Theseisasignonit.对不起，先生。这张桌已经有人预定了，上面有个标签。Yourdiningcouponsonlyincludesoftdrinks.Imafraidyouhavetopayextraforit.您的餐券只包括软饮料，我想如果您要这个的话得额外付费。,Whatwouldyouliketofollow?您下一道点什么呢？（这也是请客点菜的套话）Whatkindoffood(drink,juice,dessert)wouldyoulike?请问您要哪种食品/饮料/果汁/甜品？Everythingisalacarte.所有的东西都是可以零点的（自己点的）。Thatsallforyourdishes.Ifyouwantanythingeles,justcallme.Plesaseenjoyyourself.您的菜上齐了。如果您还要什么，请叫我。祝您就餐愉快。Thedishisveryhot.Pleasebecareful,sir.先生，这道菜很烫，吃时请当心。,Thisfoodisbesteatenwhilehot.Pleaseenjoyyourmeal.这道菜最好趁热吃。请慢用。Thebuffetisoverthere.Youcanchoosewhatyoulike.自助餐在那边，您可以任意选择。OurbuffetservesrichChineseandWesternfoodandalsovariouskindsofsalads,cakesandfruit.自助餐厅事物丰富，有中式食品、西式食品，还是各式色拉、糕点和水果。,Conversations情景对话,A.GivinginformationGuest:IsthattheChineseRestaurant?Waiter:Speaking.MayIhelpyou?G:Whatkindoffooddoyouserve?W:WeserveagreatvarietyofpopularChinesedishesinsetcourseandalacarte.G:Isee.Thatsoundsfine.Untilwhattimeareyouopen?W:Weareopenuntil10p.m.butourlastorderfordinnerisat9:00p.m.G:Fine.Arenecessary?,G:Fine.Arenecessary?W:wewouldadviceyoutomakeareservationastherestaurantisoftenfull.G:Welldothatthen.Idlikefortableforsix,please,forthiseveing.W:Thankyou,sir.Attableforsixat8oclocktonight,Wouldyoupleasetellmeyourname,please?G:Yes,itsAston.W:Areyouahotelguest,Mr.Aston.G:Yes,Iminroom4012.W:Mr.Astoninroom4012,welookforwardtoservingyou.G:Seeyouateightoclockthen.W:Thankyou,sir.Goodbye.,A.提供信息,客人：你们是中餐厅吗？服务员：是的。我能为你服务吗？客：请问你们供应什么菜肴？员：我们供应各种各样的中国名菜，有套菜也有点菜。客：我知道了。听起来不错，你们营业到什么时候？客：我们一直营业至晚上10点，但晚餐点菜的截止时间是9点。员：好的，座位要不要预定啊？客：因为我们餐厅常常客满，所以我们建议你还是预定的好。员：那么预定吧。我想预定6个人的桌位，今天晚上要。客：8点钟。员：好的。今天8点预定一张6个人的桌位。请问您的姓名？客：我叫阿斯顿。员：阿斯顿先生，您是住店客人吗？客：是的，我住在4012房间。员：4012房间的阿斯顿先生，我们期待着您的光临。客：那么8点钟见。员：谢谢您，先生，再见。,B.Recommendingparticulardishes,W:Excuseme,sir.Areyoureadytoorder?G:Yes,IlltaletheClodDuckWeb,ThreeDelicious-IngredientSoupandSichuanChickenCubelets.W:Yes,sir,Doyouwishtotakeanythingelse?G:Isthereanyparticulardishyouwouldrecommend?W:Thecrispfishiswonderfultonight,Thefishisveryfresh.Wealsohaveseveralgoodsea-fooddishes,ifyoulikeseafood.G:Idontcaremuchforsea-food,IThinkIlltrythecrispfish.W:Wouldyoulikeanythingtodrink?G:Yes,abottleofbeer.Bytheway,dontgoeasyonchiliandgarlic.IwastoldSichuanfoodisveryhot.W:Yes,sir.Illbringthedishesstraightaway.,B推荐特色菜,服务员：先生，请问您现在点菜吗？客人：是的。我要拌鸭掌、三鲜汤和宫保鸡丁。员：好的，先生。还要别的吗？客：有什么特别值得推荐的菜吗？员：今晚的脆皮鱼特别好，鱼都是新鲜的。我们还有几种上好的海味，如果您喜欢海鲜的话。客：我不大喜欢海味，就尝尝脆皮鱼吧。员：您要喝点什么？客：是的，一瓶啤酒。顺便提一下，别放太多辣椒和大蒜，我听说川菜很辣。员：好的，菜马上就送来。,C.Introuducinghowtousethechopsticks,W:Yourfriedprawnswithpeoplesalt,sir.G:Thanksverymuch.Couldyoutellmehowtousethechopsticks?W:Certainly,sir.ButshallIbringyouaspoonorafork?G:No.Idliketolearntousethechopsticks.W:Allright,sir.Pleaseholdthemlikethis.Pleaseseparatethechopsticks.Rastthembetweenthethumbandtheforefinger.Placethethumbontherightchopsticksonthelittlefingerandtherightfingerandtheforefinger.Onlythechopsticksontherightshouldmove.G:Isee.Itsnotverydifficult.W:Thanksverymuch.Byetheway,whatisthisthingunderthechopsticks?G:Wonderfull.Thankyouforyourhelp.W:Mypleasure.,C介绍怎样使用筷子,服务员：您的椒盐炸明虾，先生。客人：多谢。你能告诉我怎么使用筷子吗？员：当然可以，先生。不过我去给你拿一把勺子或叉子来好吗？客：不用了，我想学学怎样用筷子。员：好的，先生。请这样拿筷子。先把筷子分开，把它们夹在拇指和食指中间。把拇指放在右边的筷子从下往上的三分之一处。把左边的筷子放在小指与无名指上。用中指和食指使用筷子。注意只能移动右边的那只筷子。客：我知道了。不太难学。员：是的，很容易学。客：非常感谢。顺便问一问，筷子底下的东西是什么？员：这是筷托。用了筷托，筷子的头部就不会碰到桌子。客：太妙了。谢谢您的帮助。员：很高兴为您服务。,D.Signingthebill,G:Waiter,bill,please.W:Certainly,sir.Justamoment,please.Hereisyourbill,sir.Thetotalis686Yuan.G:Well,whatsthisfor?W:ThischargeisforoneGordonDry,sir.G:ButIdidntorderGordonDry.W:Imsorry,sir.Justamoment,please.Illcheckitforyou,sir.G:Youshouldhavebeenmorecareful.W:Yes,sir.Pleasedoacceptmyapology,Wouldyouliketosignyoubillnow?G:Allright.W:Whatsyourroomnumber?G:4012.W:Thinkyou,sir.Ihopeyouenjoyedyourdinner.,D签单,客人：服务员，请结帐。服务员：好的，先生，请稍等。这是您的帐单，先生。总共686元人民币。客：哦，这是什么费用？员：这是一杯哥顿杜松子酒的费用，先生。客：可是我没有要过哥顿杜松子酒。员：对不起，先生。请稍等。我去核对一下，先生。客：好吧，我不在乎等。员：太对不起，先生。帐单上出了一点错，我已经改过来了。总共应该是582元人民币，请您核对一下好吗，先生？客：您本来就应该仔细一点的。员：是的，先生。请接受我的道歉。现在请签一下帐单好吗？客：行啊！员：请问您的房号？客：4012。员：先生，谢谢您。希望您对晚餐满意。,E.Orderingabreakfast,W:Roomservice.CanIhelpyou?G:Yes,canIhavemybreakfastbroughtintomyroom?W:Certainly,sir.Wouldyougivemeyournameandyourroomnumber,please?G:Yes,mynameisBrownandmyroomnumberis4018.W:Atwhattimewouldyoulikeit,Mr.Brown.G:Now,please.W:Acontinentalbreakfast?G:Yes.W:Withcoffeeortea?G:Coffee,please.W:Orangejuiceorapplejuice.G:Applejuice.W:Forhowmanypeople?G:Two.Howlongwillittake?W:Itllbeupimmediately,Mr.Brown.G:Thatsfine.Thankyou.W:Yourewelcome.,E早餐预定,服务员：送餐服务。有什么事要我们办吗？客人：是的，请给我房间送早餐来，好吗？员：当然可以，先生。请问您的姓名和房号？客：我叫布朗，房号4102。员：请问您要在什么时间用早餐，布朗先生？客：现在就要。员：要大陆式早餐吗？客：是的。员：您要咖啡还是茶？客：咖啡吧。员：要橙汁还是苹果汁？客：苹果汁。员：请问有几人用餐？客：2个人。早餐要等多少时候送来？员：我马上就送来，布朗先生。客：那很好，谢谢您。员：不用谢。,F.WineOrders,W:Mr.Brown,wouldyoulikesomewineforyourmeal?WehaveagoodselectionofclassfidBordeauxwinesandCalifornianWine.B:OK.Thatsagoodidea.W:Hereisthewinelist,Mr.Brown.Pleasetakeyourtime.(Afterafewminutesthewaitercomesbacktothetable.)W:Excuseme,Mr.Brown.MayItakeyourwineorder,now?B:Therearesomanywineshere.Wereallydontknowwhichonetotake.W:WhataboutabottleofChateauHautLafite?Itisverygood.Manyguestsgivehighcommentsonit.B:Fine,abottleofthiswine.,W:(Presentingthebottletotheguests)Mr.AndMrs.Bellow,thisisthebottleofchateauHautLafite1946.B:Aha,itlooksquiteallright.W:Whenwouldyoulikethewinetobeserved,withthemaindishorwiththefirstcourse?B:Openinnow,please.W:(Thewaiteropensthebottleandpoursabitofwineintotheguestsglass).Mr.Brown,wouldyoupleasetastethewine?G:Excellent!Thankyouforyourrecommendation.W:Imgladyoulikeit.Enjoyyourmeal.,F点酒水,服务员：布朗先生，您用餐时要喝点什么酒吗？我们有多种幼稚的波尔多酒和加利福尼亚酒。客人：这注意不错！员：这是酒水单，布朗先生，现在可以为您点酒吗？客：酒的品种真多啊。我们都不知道选哪一种了。员：来一瓶夏多奥拉菲特怎么样？这种酒非常不错，很多客人对它赞赏准备至。客：好啊，来一瓶吧。员：（为客人送上酒）布朗先生，这是夏多奥拉菲特酒，产于1964年。客：啊，它看起来非常不错。员：您需要什么时候打开它，是在主菜还是早头道菜后？客：现在打开吧。员：（服务员打开后，在客人酒杯中略倒一点酒）布朗先生，请您品尝一下好吗？客：好极了，谢谢你的推荐。员：我很高兴您喜欢这酒。祝您用餐愉快。,Thankyou!,