酒店知识培训课件

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,11/7/2009,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,入职培,训,训杭,州,州歌江,维,维嘉酒,店,店简介,OrientationforNew HiresIntroductionofGejiangVeegle Hotel,杭州歌,江,江维嘉,酒,酒店隶,属,属雷迪,森,森酒店,旅,旅业集,团,团，按,四,四星标,准,准建造,，,，坐落,在,在花园,式,式生态,型,型杭州,副,副城,-,下沙，,距,距杭州,萧,萧山机,场,场只需,15,分钟车,程,程，与,上,上海、,苏,苏州、,宁,宁波形,成,成百公,里,里商务,圈,圈，地,理,理位置,得,得天独,厚,厚，十,分,分优越,。,。,Gejiang Veeglehotelisa four-starhotel,whichbelongstoLandisonHoteltravelgroup. Thehotelsits on theecological gardencity of Hangzhou deputy.Itsinthecentre of thebusinessarea formedbyShanghai,Suzhou andNingbo. Thedistancefrom Xiaoshan Airportisonly15minutes by car.The location of thehotelisvery ideal.,简,介,介,地理位,置,置,地理位,置,置,基本信,息,息,经营宗,旨,旨：,注重品,质,质、争,创,创一流,、,、和谐,发,发展、,共,共创双,赢,赢。,管理理,念,念：,员工是,我,我们的,财,财富，,客,客人是,我,我们的,朋,朋友。,服务理,念,念：,Yes,，,I can.,宗旨、,理,理念,Come to herebytaxi,1,、萧山,国,国际机,场,场（,15,公里）,XiaoshanAirport,搭乘出,租,租正常,30,分钟可,到,到酒店,，,，正常,费,费用为,80,元,2,、火车,城,城站（,20,公里）,ChengzhanRailwayStation,搭乘出,租,租正常,35,分钟可,到,到酒店,，,，正常,费,费用为,80,元,3,、武林,广,广场（,18,公里）,WulinSquare,搭乘出,租,租正常,20,分钟可,到,到酒店,，,，正常,费,费用为,80,元,基本路,线,线,ByBus,K373,：下沙,行,行政中,心,心,听涛路,二,二十五,号,号路口,K104,：四季,青,青服装,交,交易中,心,心,学正街,公,公交站,K401,：下沙,高,高教东,区,区,马市街,B1,：下沙,黄龙公,交,交中心,地铁,1,号线：,下,下沙文,泽,泽路,萧山湘,湖,湖,基本路,线,线,周边信,息,息,购物,周边信,息,息,餐饮,周边信,息,息,娱乐,周边信,息,息,银行,周边信,息,息,通讯,医疗,东方医院,下沙经济,技,技术开发,区,区,9,号大街,9,号,周边信息,雷迪森旗,下,下首家维,嘉,嘉品牌酒,店,店,First Veeglehotel of Landison Tourism Group,管理集团,歌江维嘉,（,（Veegle）,是,是雷迪森(Landison)旅业,集,集团全权,管,管理的品,牌,牌四星级,精,精品主题,文,文化酒店,。,。,雷迪森旅,业,业集团,电话：+86 571 85158888,管理集团,管理集团,旗,旗下酒店,品,品牌,管理集团,旗,旗下餐饮,品,品牌,管理集团,旗,旗下餐饮,品,品牌,杭州国大,雷,雷迪森广,场,场酒店,管理集团,旗,旗下餐饮,品,品牌,杭州雷迪,森,森龙井庄,园,园 以茶,文,文化为主,题,题,管理集团,旗,旗下餐饮,品,品牌,上虞万锦,雷,雷迪森大,酒,酒店,管理集团,旗,旗下餐饮,品,品牌,慈溪雷迪,森,森广场酒,店,店,管理集团,旗,旗下餐饮,品,品牌,南通雷迪,森,森大酒店,酒店组织,架,架构图,OrganizationChart,董事会,Theboard ofdirectors,王雄飞,董事长,组织结构,总经理,GeneralManager,唐 杭,武,武,沈 雯,副总经理,余佳,总经理助,理,理,占水永主任,陈文平副主任,林航正副主任,组织结构,行政人事,部,部,HR,王惠莹,前厅部,FO,祝方,管家部,RD,徐川仙,餐饮部,F&B,游丽红,组织结构,市场营销,部,部,S&M,陈 洁,财务部,FD,王晓玲,工程部,ENG,董琰琰,安全部,SD,周佳,厨房,cook,余勇恒,组织结构,前台,为宾客提,供,供客房预,订,订,办理入住,登,登记，信,息,息咨询,客人留言,并提供,24,小时外币,兑,兑询,留言等服,务,务。,Reception,Thereception provides the roomreservation,check-in, registration,information, message leaving, balance checkingforeigncurrencyexchange service etc. in our lobbyfor24 hours.,礼宾部：,位于酒店,一,一楼，为,宾,宾客提供,行,行李运送,及,及寄存，,邮,邮件寄发,，,，物品转,交,交，预定,车,车辆，送,递,递传真等,服,服务。,Concierge,On the firstfloor,providesgueststheluggagedelivery, mail delivery,cararranging,faxdeliveryserviceetc.,商务中心,：,：,位于酒店,一,一楼，营,业,业时间为,:8:00-21:00,。主要提,供,供的服务,项,项目包括,：,：收发传,真,真、国内,国,国际电话,直,直拨，电,子,子邮件、,复,复印、文,字,字处理、,装,装订，电,脑,脑出租，,互,互联网，,快,快递寄发,、,、票务预,定,定会议室,出,出租等服,务,务。,BusinessCenter,On the thirdfloor,businesstime from 8:00am to21:00pmServicestheBusiness Centerprovides includes Fax,dail, E-mail, file copy,typing,word processinginbothEnglishandChinese, laptoprenting, internet,EMS,ticketbooking,meetingroom renting etc.,兰汀大堂,吧,吧,位于酒店,大,大堂，是,您,您享用各,式,式特色咖,啡,啡、创意,鸡,鸡尾酒和,西,西式糕点,的,的好去处,。,。,营业时间,：,：,08,：,30,23,：,00（外,包,包时间再,定,定）,LantingLobby Bar,Thelantinglobby bar located inthehotel lobby.Itis agood placethatyouenjoy all kindsofspecialcoffee,creativecocktails and western-stylecakes.Opening hour,：,08,：,3023,：,00.,朋友酒廊,置身,BonAmi,，写意款,坐,坐，在绚,烂,烂的落日,余,余晖中，,享,享受超凡,绝,绝俗的闲,静,静；品尝,经,经典酒品,，,，聆听拉,丁,丁、爵士,音,音乐的现,场,场演奏，,犹,犹如朋友,之,之间的感,情,情，愈陈,愈,愈香。,BonAmilounge,Place oneself Bon Ami, freehandbrushwork intraditionalChinesepainting ofsitintheeveningglowofgorgeous, enjoyextraordinary off the commonquiet;Classictaste wine,listening tojazz musicscene oftheLatin play,like the affectionbetweenfriendsandthemoregets sweet.,怡景咖啡,厅,厅,位于酒店,二,二楼，浪,漫,漫典雅的,现,现代风格,，,，回味悠,远,远的浓厚,香,香味，让,您,您充分享,受,受商务的,快,快捷与舒,适,适，旅游,的,的惬意与,愉,愉悦，度,假,假的闲暇,与,与放松。,自助早餐,时,时间：,7,：,00,09,：,30,Le Mistral caf,Locatedon the 2st floorofthehotel, romanticandelegantmodern style, astrong aftertaste elusive flavortothefullenjoyment of your businessquicklyandcomfortable,pleasant and comfortable travel, leisure and relaxationholiday.Opening hour,：,6,：,3022,：,00,尚庭中餐,厅,厅,River yard,Locatedin the second floor,it has 11 luxuryboxes thatcanservicefor150guests.,位于酒店,三,三楼的多,功,功能厅和,3,间大小各,异,异的会议,室,室能满足,您,您的各项,会,会议要求,。,。,In the thirdfloor of the hotelfunctionrooms and threemeetingrooms of differentsizes tomeet all your meeting requests.,歌江宴会/会议厅,歌江宴会/会议厅,歌江厅,位于酒店,三,三楼的多,功,功能厅,歌江厅，,面,面积,400,平米。简,明,明易用的,影,影音灯光,设,设备，专,为,为会议而,设,设的餐饮,美,美食，有,我,我们为您,打,打点一切,，,，让工作,变,变成享受,。,。,Go-gental Hall,TheGo-gentall Halllocatedin the thirdfloor of 400 squaremetersarea.Thelarge-scalebusiness conferencewith simpleandeasy-to-uselighting devices,the deliciousfoodspecially preparedfortheconference as well as our excellentservice,willmake your workbecome enjoyable.,酒店康乐,设,设施,棋牌室,KTV,健身房,菲姆,KTV,位于酒店,三,三楼，,健身房,FitnessCenter,位于酒店,五,楼,营业时间,：,：,7,：,00-23,：,00,棋牌室,Chess and Card Room,位于酒店,五楼,营业时间,：,：,12,：,00-2,：,00am,酒店客房,楼,楼层为,5-15,层，共,136,间客房，,其,其中,11,层、,12,层为无烟,楼,楼层，,12,层、,15,层为行政,楼,楼层，客,人,人可以一,览,览无遗地,俯,俯瞰钱塘,江,江璀璨景,观,观。,Hotel has 136 rooms,thefloors5-15areroom floor,11and12floor are non-smoking floor,12and15 floorareexecutive floor, guestscanglancelooks down at the Qiantang riverbrightlandscape.,客房楼层,酒店客房:,5,F,-15,F,无烟楼层:,11,F-,12,F,行政楼层:,12,F、15F,行政酒廊,:,15F,客房设施,符合人体,工,工程学的,书,书桌和椅,子,子,光纤高速,上,上网,保险箱,32,英寸液晶,电,电视,浴袍,吹风机,羽绒被,电话,语音留言,系,系统,数字电视,茶、咖啡,迷你吧,房型介绍,高级房,（双床或,大,大床）,豪华房（,双,双床或大,床,床）,行政双床,房,房,行政豪华,房,房（双床,或,或大床）,豪华套房,行政套房,行政豪华,套,套房,维嘉贵宾,套,套房,其中,双,双床,房,房,75,间、,大,大床,房,房,60,间,，,，贵,宾,宾套,房,房分,成,成两,个,个房,间,间，,共,共计135间,其中,30,间可,由,由双,床,床拼,成,成大,床,床。,房价,表,表,Tariff,房价,表,表,行政,楼,楼层,行政,楼,楼层,特,特权,：,：,进入,位,位于,酒,酒店,12,、,15,楼的,行,行政,楼,楼层,私人,管,管家,服,服务,欢迎,水,水果,、,、欢,迎,迎鲜,花,花,免费,软,软饮,享,享受,快速,入,入住,、,、退,房,房,繁华,都,都市,中,中的,宁,宁静,港,港湾,和,和私,密,密豪,华,华居,所,所,让您,在,在舒,适,适惬,意,意的,空,空间,内,内彻,底,底放,松,松。,清,清,新,新闲,适,适的,氛,氛围,将,将唤,醒,醒您,的,的感,官,官。,13,6间,装,装潢,典,典雅,的,的舒,适,适的,客,客房,可确,保,保您,尽,尽情,放,放松,、,、恢,复,复活,力,力。,Inthebusycityquietharbourandillicitcloseluxuriousdwellingplace,letyoubeincomfortablespacecompleteloosen.Pureandfreshandleisurelyatmospherewillawakenyoursenses.Betweenthe1,36,elegantdecorationandcomfortableguestroom,canensurethatyourelaxandrestorevitality.,酒店,套,套房,Suite,我们,期,期待,您,您的,精,精彩,表,表现,！,！,Lookingforwardtoyourachievement,