酒店英语学习情境三客房服务英语3-3 Offering Guest Supplies

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,学习情境三：客房效劳英语,学习任务:提供用品效劳,Name:,Vivian,Job:,room attendant,Responsibility:,To check the hotel rooms and offer supplies on guests requests,Contents,Learning Objectives 学习目标,1,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning,Objectives,学习目标,After finishing this task,you should be able to：,Understand the guests requests.,Offer room supplies to the guest.,Working Procedures,工作程序,Listen very carefully to get what kind of service the guests need.了解客人所需要的效劳,Satisfy the guests need.提供相关效劳,If the service needed cant be offered,explain the reason politely and patiently.如无法提供效劳，礼貌地说明原因,Working Knowledge,工作知识(1),基础服务,商店Shop,餐厅Restaurant,网络设施Internet,24小时客房服务Room Service（24H）,语言翻译员Lanuage Service,外币兑换Exchange Currencies,叫早服务Morning Call,行李寄存服务Baggage Service,商业中心Business Center,保险柜服务Safe Service,残障人士设施Disabled Facilities,礼宾接待服务Reception Service,传真机服务Fax Service,打印和复印服务Print&Copy Service,Hotel Service 酒店配套效劳,Working Knowledge,工作知识(2),Hotel Service 酒店配套效劳,附加效劳,洗衣效劳Laundry,美容效劳Hairdressing,旅游效劳Tourism,儿童看护效劳Baby Service,机场接送效劳Airport Shuttle,图书借阅效劳Book Rental Service,擦鞋效劳Shoe-Cleaning Service,按摩效劳Massage Service,桑拿效劳Sauna Service,Hotel Task,酒店任务,Suppose you are Vivian,now youre going to offers the guest supplies.Please perform the task according to the hints below with your partner.,角色A:你是Mrs.Blackman,住在2505室,你要求客房效劳员帮你把手提电脑连接上网。,角色B:你是Vivian，你为客人解决问题。,Words to know,connect,v.,连接,laptop,n.,手提电脑,socket,n.,插座,Internet socket,互联网插口,spare,adj.,备用的,Internet cable,网线,settings,n.,设备,Internet access,互联网接入,website,n.,网页,link,n.,链接,enter,v.,输入,password,n.,密码,press,v.,按,压,push,v.,推,pull,v.,拉,Useful expressions,1.Offering things on request 根据客人要求提供物品,(1)Ill have someone bring the chairs right away.,(2)Ill get it for you immediately.,(3)Can you bring two more towels?,2.Explaining baby-sitting service 解释育婴效劳,(1)Our baby sitters are experienced and reliable.,(2)We charge 40 yuan for an hour a minimum of three hours.,(3)Well send you a conformation form for you to sign.,Useful expressions,3.The usage and replenishment of mini-bar.mini-bar的使用和添加,(1)Id like to have some Sprites and Cokes in my mini-bar.,(2)Do you have any orange soda/iced tea/lemonadeavailable?,(3)Which brand would you prefer?,Activity,1.Look into the dictionary and find out the expressions of the following words.Then read them to your partners.通过查阅英语词典，写出以下物品的单词。,Activity,2.Look at the picture,try to translate the instructions of the safe into Chinese.根据图片所示，把英文提示翻译成中文。,To close,Enter 3-6 digit code of your choice,Press#button,To open,Enter your pre-selected code,Press“*button,Activity,3.Classify the following sentences into two groups.把以下句子分成两组，并写在表格的相应位置。,If you do this again with the new password,youll change it.,Id like to use the safe.,Let me try it.,Let me show you how to use it.,How can I open it?,Enter 3-6 digit code of your choice.,Then press“#again,so you can lock it.,Enter your password,press“*and you will open it.,How can I change your password?,Activity,Said by the guest,Said by the floor attendant,Activity,清理房间根本礼仪,如门上有“请勿打搅DND的字牌，那么不应进房。,进房前一定要先按门铃，或轻敲房门，即使是空房也应如此，以防房内有客人。,如果客人在房间，那么应礼貌地问好，询问客人是否可以清理房间Housekeeping.May I clean your room now?。,不要触摸客人的贵重物品，也不要随意移动客人的物品，必要时需先征得客人同意May I move that?。,Hotel tips,Thank you！,