Front Office Terminology前厅部专用术语

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Front Office Terminology,前厅部专用术语,Breakfast,早餐,ABF,美式早餐,American Buffet Breakfast,CBF,欧陆式早餐,Continental Buffet Breakfast,Accommodation,住宿,Adjoining Rooms,相邻房,Connecting Room,(Inter-connecting),连通房,Room Types,房间种类,Categories Rooms Area(m2),客房名称 数量 面积,Deluxe Room,高级客房,177 45,Deluxe River View Room,高级江景客房,265 45,Executive Suite,行政套房,40 90,Horizon Club Room,豪华阁客房,50 45,Horizon Premier Room,豪华阁豪华客房,13 68,Horizon Executive Suite,豪华阁行政套房,12 90,Premier Suite,豪华套房,3 135,Specialty Suite,特殊套房,2 180,Presidential Suite I&II,总统套房,2 225/270,Shangri-La Suite&Ningbo Suite,香格里拉套房,&,宁波套房,Occupied,占用房,House Use,酒店自用房,Complimentary Room,免费房,Day Use,日用房,Share,共住房,House Count/Status,客房状态,OOO Out of Order,坏房,OOS Out of Service,待修房,Room Discrepancy,房态差异,Vacant Room,空房,Sleep Out(Out-of-town),外睡房,Skip Room,Sleep Room,Confidential Stay,保密,DND/Tele,请勿打扰,-,电话,DND/Door,请勿打扰,-,房间,Bed Types,床型,Baby Cot,婴儿床,Extra Bed,加床,Bed Type,床型,Length,长,(cm),Width,宽,(cm),Height,高,(cm),Mattress,床垫,Base,底座,Coaster,床轮,Total,共计,King,大床,203,198,25,20,14,59,Twin,小床,203,122,25,20,14,59,Standard Twin,特殊小床,203,107,25,20,14,59,Bed Type&Size,床型及尺寸,14cm,20cm,25cm,Block Room,锁房,Pre-Assigning/Block,提前锁房,Room Change,换房,Reservation,预定,Advance Deposit,预先担保,Guaranteed Reservation,担保预定,Confirmation Letter,确认信,Cancellation,取消预定,Booked to Capacity,满房,On Request,Overbooking,超额预订,Pledge,Relorates,重新安置,Run of house,满房,Check In,入住登记,Arrival/Due In,预抵,Early Arrival,提前到达,Early Check In,提前入住,Register,登记,Pre-register,提前登记,DNA(Do Not Arrival)/No Show,应到未到,Check Out,离店,Due Out,预离,Express Check Out,快速退房,Early Check Out/Departure/Unexpected Departure,提前退房,Late Check Out,延迟退房,/,结账,Half Day Charge,半天房费,Extend Stay,延住,Arrival Date,入住日期,Check In Time,入住时间,Check Out Date,离店日期,Check Out Time,离店时间,Key Permit,授予钥匙,Key Request,钥匙需求,Room Rate,房价,Cooperate Rate,公司合同价,Net Rate,净价,Quoted Rate,报价,Valued Rate/Rack Rate,超值价,/,满价,Rate Change,变动房价,Credit Card,信用卡,Cash Advance,现金提取,Advance Payment,预先支付,Allotment,配额,Commission,佣金,Travel Agent,旅行社,Tour Group,旅行团,Benefit/Amenity,优惠项目,Discount,折扣,Upgrade,升级,Downgrade,降级,Billing Instructions,付账说明,Folio Trays,账单夹,Direct Bill,直寄账单,Guest Folio,客人账单,Voucher,凭单,Cash Float,备用金,Cash Overage,多出现金,/,长款,Cash Shortage,缺少现金,/,短款,Cash Remittance,现金汇总,Drop Safe,投钱箱,Close Cashier,关闭帐户,Permanent Folios,虚拟帐户,PM(Group Master),团队结账,PF(Posting Folios),帐项输入,PY(Staff Quarters/Offices),员工住处,/,办公,PI(Service Apartment),公寓,PMS(Property Management System)OPERA,POS(Point of Sales)(,Infrasy,/Micros),Credit Limited,信用限额,Credit Refund,信用返还,Average Transient Rate,平均占用房费,Average Room Rate,平均房价,Average House Rate,平均客房费,Family Program,家庭计划,Golden Circle Program,金环会计划,Market Share,市场份额,Package,销售推广,Up sell,推销,Double Occupancy,双人入住率,Percentage of Occupancy,出租率,Profile,客人档案,/,客史资料,Guest history,客户历史,Joiner,参加者,Walk In,未预定的客人,In-House Guest,住店客人,Limousine,豪华轿车,Round Trip Transfer,双程接机,System Down,当机,System Up,系统恢复,Logbook,工作日志,Log Printer,日志打印,Trace,跟进事项,Locator Message,位置留言,Shift,班次,Room List,房间客人名单,Registration Card,登记卡,