外事接待实务英语课件

,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,Foreign Reception,1,Foreign Reception 1,Contents,Task 1 Making Room Reservations,Extended Tasks,Task 2 Preparing Gifts for Foreign Guests,Task 3 Arranging Initial Meetings,2,ContentsTask 1 Making Room Res,Warm Up,1.Vocabulary,Match the following English words with their Chinese Equivalents.,1.reception,A.,礼物,2.reserve a room,B.,购物,3.business card,C.,观光,4.make introductions,D.,欢迎晚宴,5.welcoming dinner,E.,介绍,6.sightseeing,F.,预定房间,7.shopping,G.,名片,8.gift,H.,接待,H,F,G,E,D,C,B,A,3,Warm Up 1.Vocabulary 1.recept,Warm Up,2.,Pair Work,Discuss with your partner the following questions and then present your viewpoints to the class.,Have you ever received a foreign guest?Talk about your experience with your partner.,What should you prepare before you are going to receive a foreign guest?,What are the typical stages of receiving guests in your viewpoint?,4,Warm Up 2.Pair Work 4,Task 1 Making Room Reservations for Foreign Guests,Activity 1 Pair work,What should you take into consideration when making reservations for foreign guests in a hotel?You can discuss it with your partner from the following aspects.,1)Number of guests,2)Name of the guests,3)Duration of stay,4)Type and number of rooms,5)Service and facilities the hotel can offer,6)The way to pay,5,Task 1 Making Room Reservation,Task 1 Making Room Reservations for Foreign Guests,Activity 2 Listening,Listen to the following dialogue about room reservation and answer the following questions,1.How many rooms does the caller reserve?,A.The caller reserves one room.,B.The caller reserves two rooms.,C.The caller reserves three rooms.,D.The caller reserves four rooms.,2.What is the name of the hotel?,A.The Riverside Hotel,B.The White Swan Hotel,C.The Garden Hotel,D.The Baiyun Hotel,Answer and Tape script,6,Task 1 Making Room Reservation,Activity 2 Listening,3.Which one of the following is not the facility offered by the hotel?,A.satellite TV,B.coffee and tea making facilities,C.Separate toilet and shower stall,D.safe deposit box,4.How long will the guests stay there?,A.The guest will stay there for three nights,B.The guest will stay there for four nights,C.The guest will stay there for five nights,D.The guest will stay there for six nights,5.How long will the guests stay there?,A.The guest will stay there for three nights,B.The guest will stay there for four nights,C.The guest will stay there for five nights,D.The guest will stay there for six nights,7,Activity 2 Listening3.Which o,Hotel:The Garden Hotel,good afternoon.Can I help you?,Caller:Good afternoon.Yes,Id like to inquire whether there are two double rooms available from 20 June to 25 June.,Hotel:Just a minute-Ill put you through to the reservation.,Reservations:Reservations,Mrs.Elbe speaking.,Caller:Mercado,Eleanore Mercabo speaking,Id like to know whether there are 2 double rooms available from 20 June for 5 nights.,Reservations:lets have a look.Well,there is one available with balcony and one without balcony.,Caller:Thats fine.What other amenities does the room offer?,Reservations:There is a satellite TV,coffee and tea making facilities,a bathrobe and bath slippers,a separate toilet and shower stall,and 24 h room service.You can choose between a queen size bed or twin beds.,Caller:The room with balcony should be equipped with a queen size bed,the other one with twin beds please.,Reservations:Whats your name please?,Caller:M-E-R-C-A-D-O,Reservations:Thank you.Bed with break or half board?,Caller:We only take breakfast.,Reservations:Will you be paying by credit card?,Caller:Yes,visa,my number is 6897543876,Reservations:Thanks please let me know your mail address or fax for you to sign it.Then please fax it back to us.,Caller:Please mail it to,Reservations:Thanks.We are looking forward to seeing you here.,Caller:Good bye.,Reservations:Good bye.,Answers:,1.B 2.C 3.D 4.D 5.B,8,Hotel:The Garden Hotel,good,Activity 3 Listening,Listen to the following dialogue and fill in the gaps.,Chen Yang,the sales manager of ABC Company,is calling to book a room for her foreign guest in the White Swan Hotel.,Receptionist,：,Good afternoon!_1_.May I Help you?,Chen Yang:Yes,Id like to _2_,please.,Receptionist:Certainly.When for,madam?,Chen Yang:March the 23rd.,Receptionist:How long will you stay?,Chen Yang:_3_.,Receptionist:What kind of room would you like,madam?,Chen Yang:Er _4_Id appreciate it if you could give me a room with a view over the Pearl River.,Receptionist:Certainly,madam.Ill just check what we have _5_.Yes;we have a room on the 4th floor with a really splendid view.,9,Activity 3 ListeningListen to,Activity 3 Listening,Chen Yang:Fine,how much is the _6_?,Receptionist:Would you like breakfast?,Chen Yang:No,thanks.,Receptionist:Its 500 Yuan per night.,Chen Yang:Thats fine.,Receptionist:Whos the booking for,please,madam?,Chen Yang:Mr.and Mrs.Ryefield,thats R-Y-E-F-I-E-