Communication Styles - Affordable Health Coverage Quality 沟通方式-负担得起的医疗保险的质量课件

Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Communication Styles,Click to edit Master title style,Kaiser Permanente|For Internal use only|,*,Communication Styles,Add Presenter Information here,Date,Communication StylesAdd Presen,Verbal Communication,What are characteristics of effective verbal communication?Click each highlighted area of the picture to review.,Verbal CommunicationWhat are c,Vocabulary,Verbal Communication,What are characteristics of effective verbal communication?Click each highlighted area of the picture to review.,VocabularyVerbal Communication,Vocabulary,Verbal Communication,What are characteristics of effective verbal communication?Click each highlighted area of the picture to review.,Intonation Pacing,VocabularyVerbal Communication,Vocabulary,Verbal Communication,What are characteristics of effective verbal communication?Click each highlighted area of the picture to review.,Intonation Pacing,TimingRelevance,VocabularyVerbal Communication,Vocabulary,Verbal Communication,What are characteristics of effective verbal communication?Click each highlighted area of the picture to review.,Intonation Pacing,TimingRelevance,Clarity,VocabularyVerbal Communication,Click here for bug details,Drawing Bugs:,Exercise on Clarity,Click here for bug details Dr,Drawing Bugs:,Exercise on Clarity,Click here for bug details,Drawing Bugs:Exercise on Clar,Non-Verbal Communication Factors,Non-Verbal Communication Facto,Non-Verbal Communication,Category 1,Category 2,Category 3,Click Category 1 for details,Non-Verbal Communication Cate,Non-Verbal Communication,Category 1,Category 2,Category 3,Click Category 2 for details,Non-Verbal Communication Cate,Non-Verbal Communication,Category 1,Category 2,Category 3,Click Category 3 for details,Non-Verbal Communication Cate,Non-Verbal Communication,Category 1,Category 2,Category 3,Non-Verbal Communication Cate,Active Listening Exercise,Listening Techniques,Slide header:,Communication Techniques,Click Exercise button for details,Active listening,Restatement,Reflection,Asking questions,Active Listening Exercise List,Active Listening Exercise,Listening Techniques,Slide header:,Communication Techniques,Exercise content goes here,Active Listening Exercise List,False reassurance,Giving advice and makingdecisions,Questions that put the learner on the defensive,Stereotyping,Communication Barriers,Gender,Roles,Emotional State,Environment creating a caring of trust,Communication Factors,Influencing Factors,False reassuranceCommunicatio,TRUST WALK EXERCISE,TRUST WALK EXERCISE,Communication Challenges,Shy,quiet Preceptee,Over-confident Preceptee,Communication ChallengesShy,q,Communication Styles-Affordable Health Coverage Quality 沟通方式-负担得起的医疗保险的质量课件,Conclusion,Communication is an,ESSENTIAL,skill,It is not only what we say that is important,but,HOW,we say it that can make a difference.,Presence and mindfulness,Appreciative inquiry,ConclusionCommunication is a,