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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,人力资源管理沃尔玛人力资源咨询资料,*,PPT,文档演模板,Office,PPT,人力资源管理-沃尔玛人力资源咨询资料,2024/11/10,人力资源管理沃尔玛人力资源咨询资料,Agenda,Why Measure Employee Engagement?,Wal-Mart Associate Opinion Survey Introduction,Survey Background:Why Do We Conduct the Survey?,Participant Profile,Survey Methodology,Interpreting the Results,Key Findings,Engagement Results,Positive Areas,Need-to-improved Areas,Benchmarks and Comparison,Suggested Initiatives,Best Practices for Achieving Sustained Engagement Results,What Will Improve if Engagement Score is Increased?,人力资源管理沃尔玛人力资源咨询资料,Why Measure Employee Engagement?,人力资源管理沃尔玛人力资源咨询资料,Improving Business Results Through Engaging People,Individual Life Goals and Strategies,Individual Capabilities,People Requirements and Talent Strategy,Employment Relationship,People Management Practices,Individual Priorities and Engagement,Engagement,Business Results and Strategies,Business Capabilities,人力资源管理沃尔玛人力资源咨询资料,Why Engagement Matters:Business Needs,Service Quality,Features,Problem Resolution,Price/Relative Value,Employee Behavior,Recom-mendation,Retention,Expansion,Business Performance,Customer Satisfaction/Value,Customer Value Drivers,人力资源管理沃尔玛人力资源咨询资料,Why Engagement Matters:Employee Needs,Employee Engagement,Employee Behavior,Turnover,Recommend Employees,Recommend Products/Services,Create new Products/Services,Customer Service,Productivity,Opportunity,Quality of Life,Culture,Total Compensation,Leadership,Relationships,Work Activities,人力资源管理沃尔玛人力资源咨询资料,Wal-Mart Associate Opinion Survey Introduction,人力资源管理沃尔玛人力资源咨询资料,Survey Background:Why Do We Conduct the Survey?,The Associate Opinion Survey is a very important part of the Grass Roots process.,It lets us look,in an objective way,at how associates feel about working at Wal-Mart.,It lets us measure whether weve done a good job over time of helping to make Wal-Mart a better place to work.,It provides a foundation for the Grass Roots meetings,giving managers direction for their discussions.,And it tells us where to concentrate our resources in order to raise our associate engagement the most over time.,人力资源管理沃尔玛人力资源咨询资料,Participants Profile By Division,人力资源管理沃尔玛人力资源咨询资料,Participant Profile By Grade,人力资源管理沃尔玛人力资源咨询资料,Engagement,Satisfaction,人力资源管理沃尔玛人力资源咨询资料,Engagement Background,Consistently speak positively about the organization to coworkers,potential employees,and most critically,customers(current and potential),Say,An intense desire to be a member of the organization,Stay,Exert extra effort and engage in work that contributes to business success,Strive,What is Engagement?,Engagement is the state of emotional and intellectual involvement or commitment of an employee to an organization.,Significant research and experience show strong evidence that higher levels of Engagement combined with appropriate capability produce stronger business results and sustainable competitive advantage.,Engaged employees are productive,innovative and take ownership of their results.Three key behaviours indicate strong Engagement.,人力资源管理沃尔玛人力资源咨询资料,The Engagement Model,Procedures,Policies,Processes,Valuing People,Processes,Compensation,Pay,Benefits,People,Senior Management,Business Unit Manager,Immediate Manager,Coworkers,Diversity,Opportunities,Career Opportunities,Recognition,Training,Quality of Life,Work/Life Balance,Physical Work Environment,Safety,Location,Engagement,Work,Intrinsic Motivation,Influence,Work Tasks,Resources,人力资源管理沃尔玛人力资源咨询资料,In the Engagement Survey,employees responded to each item by indicating their level of agreement/disagreement with particular attributes and behaviours in the organization.,An overall Employee Engagement is calculated from employee responses to a set number of questions(see below).These questions,indicate the degree to which employees will“Say”,“Stay”and“Strive”at the company:,I would recommend Wal-Mart to a friend seeking employment.,Given the opportunity,I tell others great things about working at Wal-Mart.,It would take a lot to get me to leave Wal-Mart.,I rarely think about leaving Wal-Mart to work somewhere else.,Wal-Mart inspires me to do my best work everyday.,Wal-Mart motivates me to contribute more than is normally required to complete,my work,The Employee Engagement score is the percentage of employees who individually scored an average of=4.5 on Say,Stay and Strive questions,Interpreting the Engagement Score,Say,Stay,Strive,人力资源管理沃尔玛人力资源咨询资料,Sams Club,The combined proportion of responses for 5 and 6(Agree and Strongly Agree),Results shown on the graphic chart in the report include:,The combined proportion of responses for 1 and 2(Strongly Disagree and Disagree).,The proportion of responses as either 3,where 3 is Slightly Disagree on the 6 point scale.,The proportion of responses as either 4,where 4 is Slightly Agree on the 6 point scale.,The combined proportion of responses for 5 and 6(Agree and Strongly Agree).,Home Office,Store,The proportion of responses as either 3,where 3 is Slightly Disagree on