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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Management Skills,Performance Improvement,Definition,Definition,Supervisor or Manager is the person who lead a team of people to achieve targets and goals set by the organization,Sharing experience,ORGANISATIONAL LEVEL,TOP MANAGERS,MIDDLE MANAGERS,FIRST-LINE MANAGERS,OPERATIVES,FIRST-LINE MANAGERS,Supervisors responsible for directing the day-to-day activities of operative employees,MIDDLE MANAGERS,Individuals at levels of management between the first-line manager and top management,TOP MANAGERS,Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizational members,Operatives,People who work directly on a job or task and have no responsibility for overseeing the work of others.,Process,ORGANIZING,PLANNING,LEADING,CONTROLLING,MANAGEMENT,PLANNING,Defining goals,Establishing strategy,Developing plans to coordinate activities.,ORGANIZING,What tasks are to be done,Who is to do them,How the task to be grouped,Who reports to whom,Where decisions are to be made,Length of time,LEADING,Motivating employees,Directing the activities of others,Selecting the most effective communication channel,Resolving conflicts,CONTROLLING,Monitoring performance,Comparing performance with goals,Correcting any significant deviations,DOING,10%-50%,FIRST LEVEL MANAGERS,MIDDLE MANAGERS,TOP MANAGERS,ToolsOptimum results,Delegation,explain why job is important,define results wanted,authority,agreed on deadline,ask for feedback,set up controls,Problem Solving,Work changing,Focus on system:Dr Juran,80%System 20%People,Service Industry 30-80%loss in non value added job,Tools,SWOT,FISHBONE,ACTION PLAN,SWOT,SWOT Analysis,What is SWOT Analysis?,Tools for auditing an organization and its environment.,1,st,stage for planning.,S Strength(Kekuatan Dalam),W Weaknesses(Kelemahan Dalam),O Opportunity(Peluang Luaran),T Threat(Ancaman Luaran),Strength,Weakness,Opportunity,Threat,Internal,External,Fishbone,Action Plan,END,谢谢观看,/,欢送下载,BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES.BY FAITH I BY FAITH,
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