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单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,内容安排,总揽,：管理沟通的概念、原理与策略,起点：,自我沟通与一对一沟通,难点：,群体沟通,重点：,组织内与组织外沟通,管理,沟,沟通,的,的概,念,念、,原,原理,与,与策,略,略,第一,部,部分,：,：,总揽,2,问,题,题,怎样,理,理解,管,管理,沟,沟通,？,？,建设,性,性沟,通,通的,原,原理,是,是什,么,么？,管理,沟,沟通,的,的一,般,般策,略,略有,哪,哪些,？,？,怎样,理,理解,管,管理,沟,沟通,？,？,你是,一,一位,宇,宇航,员,员，,与,与另,外,外几,位,位宇,航,航员,驾,驾驶,一,一太,空,空船,飞,飞向,月,月球,，,，原,计,计划,去,去与,已,已降,落,落月,球,球、,作,作为,基,基地,的,的太,空,空母,舰,舰会,合,合。,然,然而,，,，因,机,机械,故,故障,，,，你,们,们的,太,太空,船,船只,能,能迫,降,降在,距,距离,太,太空,母,母舰200英,里,里之,外,外的,月,月球,表,表面,。,。降,落,落时,许,许多,设,设备,受,受到,损,损坏,，,，而,为,为了,生,生存,你,你们,必,必须,充,充分,利,利用,未,未受,损,损坏,的,的装,备,备自,行,行达,到,到太,空,空母,舰,舰。,下,下面,列,列出,了,了15样,未,未受,损,损坏,的,的物,资,资和,装,装备,，,，请,依,依据,其,其重,要,要性,分,分别,标,标出1-15,，,，以,供,供你,们,们出,发,发时,酌,酌其,重,重要,性,性决,定,定取,舍,舍（,比,比如,，,，你,们,们的,体,体力,只,只能,带,带13件,，,，就,只,只好,放,放弃,另,另外,两,两件,）,）。,（接,下,下页,）,）,Introduction Participation,（1）一盒,火,火柴,（,（2）压缩饼,干,干,（3）50,英,英尺尼龙绳,（,（4,）,）丝质降落,伞,伞,（5）袖珍,取,取暖器,（,（6,）,）2支0.45口径手,枪,枪,（7）1箱,脱,脱水宠物喝,的,的牛奶,（8）2大,瓶,瓶氧气,（,（9）星际图,（10）救,生,生筏,（,（11）磁,罗,罗盘,（12）5,加,加仑水,（,（13）烟,火,火信号枪,（14）包,括,括注射器的,急,急救箱,（15）太,阳,阳能无线电,收,收发器,Introduction Participation(c),15,4,6,8,14,11,12,1,3,9,13,2,10,7,5,Discussion(1):Group Comm.,A,fterfinishingself-judgement,yourgroup(3-4 pers)uses informativeor persuasive communication soas to getaccess tothecommon decision.Theturnof 15 things shouldtryto get everyone,s agreement.,A,ttentions:,-No matter informative,orpersuasivecomm.,logic is thefundamental;,-Dontchange your idea only toavoidtheconflict;,-Dontmakedecision only to abide by,“,“theminorityand the majority”rule,Discussion(2):Self-assessment,Whatkey techniques,youthink,make your career successful?,Whatare your communication barriers inyourcurrent job?,Whatare the most effective approaches to improveyourcommunicative skills,？,？,Whatdo you wish tolearnmuchmorein this course?,1-Significanceof ManagerialCommunication,Manager=Vision-maker+Motivator,Comm.Activities gothrough all managinglife.,Communicative Capabilityheavily influences your careerdevelopment insomeextent。,3CS:Capability+Character+Comfort(,Comfort,relation,Comfort,job,Comfort,life).,Supportivecommunication=,Problem-solving+Comfortrelation,2-Conceptof ManagerialCommunication,TwoschoolsofMC,BehaviorScience Theory,-Audience-analysis-basedcommunica-tivestrategies:theory andthoughts.,Effectivecommunicativetechniques andskills,-Writing,Language;informative andpersuasive communicationskills,practicaltechniques,Integratingboth twoschools,-Philosophyand skillsdevelopment,概念,管理沟,通,通是指,沟,沟通者,为,为了获,取,取沟通,对,对象的,反,反应和,反,反馈而,向,向对方,传,传递信,息,息的全,部,部过程,。,。,A),基,基于反,应,应的双,向,向沟通;,B),需,需要媒,介,介联结,沟,沟通双,方,方。,GOOD IDEAS ARENOTSCARCE SUPPLY,WHAT IS RAREISTHE ABILITYOfTRANS-,LATINGAGOOD IDEAINTOACCEPTED,PRACTICE.,2-Concept of ManagerialCommunication(c),NATURES OF MC,-Media:language or letters;,-Content:Information,Thoughts,Emotion,Aspects,Attitudeetc.,-Philosophygreatly influencesthe understandingofmotive,behaviorandgoal;,-Special barriers:information disorder,Psycologicalelements(preference,backgroud,experiencesand values),2-Concept of ManagerialCommunication(c),INFORMATIONSOURCES(WHO);,AUDIENCE(NEGATIVE,POSITIVE,COMMUNICATIVE GOAL(SOLVING PROBLEM);,ENVIRONMENT(INTERNAL AND EXTERNAL);,INFORMATION;,MEDIA(ORAL,WRITING,PHONE,E-MAIL,ETC.);,FEEDBACK(POSITIVE,NEGATIVE OR NEUTRAL),3-Components of Managerial Communication,ENCODE,CHANNEL:,MEDIA,DECODE,SUBJETIVE,OBJECTIVES,FEEDBACK,(+,-),RESPONSE,4-Process of ManagerialCommunication,建设性沟通的,原,原理是什么？,Supportive Communication,Natures,Strategies,Nature&Strategies of,1-Supportive Communication,CONCEPT,Supportive Communication=,Problem-solving+Positive relation,NATURES,(,1)deliveryof thecorrect information,(2)positiveand comfortrelation,(3)definitegoalof problem-solving,2-Principles of Supportive Communication,InformationPrinciples,-Completeness,Consideration,Clarify,Courtesy,Concreteness,Position Principles,-Problem-orientation,Self-explicitness,Respect Principles,-Description,Confirm,Dualcommunication,Discrepancy,Completeness,（,（完全性）,讨论,为什么在沟通,中,中会出现不完,全,全信息,?,-背景,、,、观点、态度,、,、地位、经历,等,等方面的差距,完全性识别标,准,准,沟通者传递信,息,息和受众接受,信,信息相等,.,建议（GUIDELINE,）,）,-提供,所,所有的必要信,息,息,-回答,所,所有问的问题,-必要,时,时补充额外信,息,息,InformationPrinciples,Clarify,Role,节约双方,时,时间,对对方的,尊,尊重,Guideline,消除冗长,的,的表达,只包括相,关,关材料,避免不必,要,要重复,InformationPrinciples,Consideration,含义,从受,众,众能,接,接受,的,的角,度,度准,备,备每,一,一个,信,信息,，,，把,自,自己,放,放在,对,对方,的,的立,场,场。,建议,(1),集,集中,于,于“YOU”,而,而,不,不是,“,“I”,或,或,“,“WE”,(2),突,突出,受,受众,利,利益,和,和兴,趣,趣,(3)强调积,极,极的、另人愉悦,的,的事实,例：请勿越线，,违,违者罚款(2eggs),Information Principles,Concreteness,含义,运用具体、明确,、,、活泼、生动的,沟,沟通语言而不是,含,含糊乏味的语言,。,。,GUIDELINE,(1)用具体,的,的事实和图表,(2)强调语,句,句中的动词,(3)选择活,泼,泼、有想象空间,的,的语句,Information Principles,Courtesy,含 义,不仅要意识听众,的,的观点和期望，,还,还应考虑听众的,感,感情。,建 议,(1)真诚、,机,机智、周到;,(2)以尊重,人,人的语气表达；,(3)选择非,歧,歧视性表达,(4)对下级,：,：平等、信任，,要,要有一颗平常心,Information Principles,Problem-orientation,PROBLEM-ORIENTATION RATHER THAN PERSON-ORIENTATION(,对事不对人),DISCUSSION:,比较以下三种说,法,法,A 我不喜欢你,这,这身打扮；,B 你的这身打,扮,扮与公司的衣着,规,规定不符；,C 大家希望你,能,能打领带上班。,Position Principles,Self-explicitness,含义,承认思想源泉属,于,于自己而非他人,或,或集体。承担个,人,人评论的责任。,讨论,A 自我外显是,否,否普遍适用？何,种,种情况下不合适,
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