IBM知识门户解决方案

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,IBM Software Group|Lotus software,Presentation Title,|Presentation Subtitle|Confidential,2002 IBM Corporation,*,IBM logo must not be moved,added to,or altered inany way.,Background shouldnot be modified.,Title/subtitle/confidentiality line:10pt Arial Regular,whiteMaximum length:1 lineInformation separated by vertical strokes,with two spaces on either side,Slide heading:28pt Arial Regular,blue R120|G137|B251 Maximum length:2 lines,Slide body:18pt Arial Regular,blackSquare bullet color:teal R045|G182|B179Recommended maximum text length:5 principal points,Group name:14pt Arial Regular,whiteMaximum length:1 line,Copyright:10pt ArialRegular,white,Optional slide number:10pt Arial Bold,white,Template release:Oct 02For the latest,go to http:/ in green=Live content,Indications in white =Edit in master,Indications in blue =Locked elements,Indications in black =Optional elements,随需应变的,知,知识管理,IBM,知识门户解,决,决方案,陈巧明,Lotus,技术支持经,理,理,IBM and the ondemand,2,随需应变时代的人力,方,方面,3,背景：知识,管,管理的推动,因,因素,4,OA：,知识管理的,基,基础环境,从作用范围,的,的广度看，,办,办公自动化,为,为企业提供,了,了一个全员,协,协同工作的,环,环境，这种,协,协作环境是,企,企业信息化,的,的基础，是,企,企业全员的,信,信息化扫盲,和,和普及以及,相,相关的企业,文,文化建设，,是,是企业开展,其,其它信息化,建,建设项目的,基,基础，是开,展,展电子商务/电子政务,的,的必由之路,。,。,从处理对象,的,的深度看，,办,办公自动化,为,为企业提供,了,了一个整理,和,和管理包括,流,流程在内的,各,各类信息、,经,经验、规程,和,和知识的环,境,境，有助于,提,提高企业的,运,运作效率、,革,革新能力和,对,对于市场的,响,响应速度，,这,这种效率和,速,速度是企业,在,在电子商务,时,时代生存和,发,发展的根本,。,。,网络时代的,企,企业需要一,个,个强大的协,作,作环境。,5,Performance Management,目标,策略,文化,制度,过程,内容,技术,Influencers,利用知识,Knowledge,Asset,People,People,People,产生知识,传递知识,整理知识,Activities,Performance Management,Performance Management,Performance Management,6,知识管理的,展,展望,7,40%employeeshavelessthan,5 years with IBM,Over30%of employees are,now mobile,Within IBM,IBM,工作环境,8,e-workplace Model,Employee to Life,Shopping,Finances,Leisure,Entertainment,Employee to Employee,协作,即时协作,专家定位,e-meetings/webcasting,团队支持,Employee to Company,工作职位,电子采购,网上教学,黄页,公司信息,e-HR,Employee to External,协作交易,e-meetings,即时协作,协作环境,Customers,Partners,Suppliers,Employee,基于角色的,信,信息访问,基于角色控,制,制的应用访,问,问,评估,财务,客户信息,Employee to Work,Role 1,Role 2,Role 3,9,e-WorkPlace,Collaborating,Content,Expertise,Learning,1,2,3,4,IBMsCollaborativee-WorkPlace Strategy,10,个性化,客户化,找到专家和,资,资源,股票信息,IBM,内部新闻,客户新闻,网上教学,团队协作,人事管理、,出,出差、财务,管,管理,11,Collaborate,1,12,e-Meeting,My Quickplace,感知,交流,13,随时掌握相,关,关项目最新,进,进展动态,14,团队成员随,时,时随地交流,15,团队成员随,时,时随地开会,16,HR,专家随时在,线,线,17,Content,2,18,Business Unit C,Business Unit B,Business Unit A,How can Iget my different BusinessUnits todeliver the right content,applications&processto their end users?,Content,Applications,Process,People,19,CRM,Teller,Content Management,Collaboration,eHR,Claims,SyndicatedRates,End User Experience,Single Sign On,RoleBased,Personalization,Customization,Navigation,Security,20,将文档管理,与,与流程整合,在,在一起,在流程处理,不,不同阶段，,自,自然管理文,档,档,从保存文档,开,开始自然启,动,动一个商业,流,流程,21,Workflow!,22,Learning,3,23,24,IBM BasicBlue,Manager Development,25,Expertise,4,26,27,28,29,Allows companies toachieve value by integrating capabilities throughout their work environment.,Messaging,Calendar/Schedule,Awareness,Meetings,Workflow,Collaboration,e-Learning,Document/Content Management,People Finding,Application Integration,Chat,Collaboration Knowledge Management,30,KM,为,IBM,带来的益处,IBM,在,2001,年通过将,33%,的课程通,过,过网上教,学,学实现，,避,避免了,$375million,的支出,很多福利,信,信息，包,括,括健康、,养,养老等信,息,息不再采,用,用单独发,邮,邮件给员,工,工的方式,，,，而采用,内,内部网络,，,，为,IBM,节省超过,$1 million,客户自服,务,务系统，,处,处理了超,过,过,40 million,的交易,为,IBM,节省超过,$700million,集中的新,闻,闻资源管,理,理为我们,节,节省超过,$2 million,还有更多,益,益处,:,通过,e-meetings,和即时通,讯,讯带来的,费,费用节省,通过专家,定,定位帮助,企,企业带来,的,的利润,31,第一阶段,访问,转变沟通,方,方式,孤立的解,决,决方案只,有,有很少的,整,整合,升级传统,的,的架构,和,和流程,商务驱动:避免,成,成本,第二阶段,整合,从访问到,交,交易,通过某些,整,整合个性,化,化工作区,整合的解,决,决方案具,备,备 各种,能,能力,可能会连,接,接 外部,团,团体,商务驱动:有效,的,的运作,以,以及改进,的,的反应能,力,力,协作的工,作,作区 提,供,供了工作,环,环境,基于网络,的,的架构，,其,其协作能,力,力可以被,附,附加在任,何,何的应用,程,程序上,Links toExternal Parties,商务驱动:刺激,创,创新和组,织,织转变,第三阶段,随需应变,流程和企,业,业的转变,随需应变,的,的知识管,理,理,32,实施知识,管,管理需要,考,考虑的问,题,题,管理咨询,、,、平台技,术,术、应用,开,开发和工,程,程实施,规划大、,起,起步小、,发,发展快,管理层的,重,重视程度-,CKO,与,OA,、,ERP,、,CRM,等系统的,结,结合,33,TheLotus Portfolio,34,9,、静夜四无,邻,邻，荒居旧,业,业贫。11月-2211月-22,Monday,November 7,2022,10,、雨中黄叶,树,树，灯下白,头,头人。14:21:5414:21:5414:21,11/7/20222:21:54 PM,11,、,以,以,我,我,独,独,沈,沈,久,久,，,，,愧,愧,君,君,相,相,见,见,频,频,。,。,。,。11,月,月-2214:21:5414:21,Nov-2207-Nov-22,12,、故人,江,江海别,，,，几度,隔,隔山川,。,。14:21:5414:21:5414:21,Monday,November 7,2022,13,、乍,见,见翻,疑,疑梦,，,，相,悲,悲各,问,问年,。,。11,月,月-2211,月,月-2214:21:5414:21:54,November7,2022,14,、他乡生,白,白发，旧,国,国见青山,。,。07 十,一,一月 20222:21:54,下,下午14:21:5411月-22,15,、,比,比,不,不,了,了,得,得,就,就,不,不,比,比,，,，,得,得,不,不,到,到,的,的,就,就,不,不,要,要,。,。,。,。十,一,一,月,月222:21,下,下,午,午11,月,月-2214:21,November7,2022,16,、,行,行,动,动,出,出,成,成,果,果,，,，,工,工,作,作,出,出,财,财,富,富,。,。,。,。2022/11/714:21:5414:21:54,07November2022,17,、做前，能,够,够环视四周,；,；做时，你,只,只能或者最,好,好沿着以脚,为,为起点的射,线,线向前。2:21:54 下午2:21,下,下午14:21:5411月-22,9,、没,有,有失,败,败，,只,只有,暂,暂时