QCC守护圈12

尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,尚德敬业,The First Hospital Of Yulin,The First Hospital Of Yulin,QCC,“,守护圈,”,活动报告,尚德敬业,改善主题：,提高病人满意度，提升优质护理服务质量内涵,活动科室：普通外科,活动时间：2015.03.122015.1,0.7,Evaluation Warning:The document was created with Spire.Presentation for.NET,尚德敬,业,业,TheFirstHospitalOfYulin,尚德敬,业,业,（一）,圈,圈的组,成,成,圈 名：守护圈,成立日期：,2015.03.12,圈员人数：,10,人,平均年龄：,28,岁,圈 长：康 娜,所属单位：榆林市第一医院普通外科,圈 员：白媛、常虹、雷闪闪、孙婧、刘瑶、周艳荣、张进、何念、任梦,辅 导 员：延春红,主要工作：为病人提供优质护理服务，提升优质护理服务质量内涵，增加住院病人满意度。,活动时间：2015年,3,月,12,日,2015年,10,月,7,日,圈的介,绍,绍,Evaluation Warning:The document was created with Spire.Presentation for.NET,TheFirstHospitalOfYulin,Evaluation Warning:The document was created with Spire.Presentation for.NET,TheFirstHospitalOfYulin,（二）,圈,圈员介,绍,绍,成员名单,职称,学历,圈内职务,年龄,性别,分工,延春红,主管护理师,本科,辅导员,35,女,监督、指导、培训,康 娜,主管护理师,本科,圈长,32,女,计划、领导、组织、培训,白 媛,护师,本科,圈员,30,女,记录、整理、交流,常 虹,护师,本科,圈员,28,女,记录、整理、交流,雷闪闪,护师,本科,圈员,27,女,记录、整理、交流,孙 静,护师,本科,圈员,28,女,记录、整理、交流,刘 瑶,护师,本科,圈员,23,女,记录、整理、交流,张 进,护师,大专,圈员,29,女,记录、整理、交流,周艳荣,护士,大专,圈员,29,女,记录、整理、交流,何 念,护士,本科,圈员,23,女,记录、整理、交流,任 梦,护士,本科,圈员,23,女,协调、配合其他成员,Evaluation Warning:The document was created with Spire.Presentation for.NET,团队资,质,质结构,Evaluation Warning:The document was created with Spire.Presentation for.NET,圈名及,圈,圈徽的,选,选定,守护圈,八心圈,Evaluation Warning:The document was created with Spire.Presentation for.NET,候选圈名,选票数,排名,结果,八心,圈,2,2,守护,圈,8,1,圈名的,选,选定,3月12日普,通,通外科,科,科召开,品,品管圈,成,成立会,议,议，会,上,上大家,提,提出问,题,题，并,向,向圈员,征,征集圈,名,名及圈,徽,徽。,本次共,征,征集2,个,个候选,圈,圈名，2个候,选,选圈徽,，,，经全,体,体与会,人,人员投,票,票后（,每,每人至,少,少选一,票,票，最,多,多可选,三,三票）,，,，守护,圈,圈获得,最,最高票,，,，故确,定,定守护,圈,圈为本,次,次QCC圈名,。,。,Evaluation Warning:The document was created with Spire.Presentation for.NET,圈徽及,意,意义,绿,圈：代,表,表希望,和,和呵护,；,；医护人员紧密,团,团结。,绿叶：,代,代表着,希,希望。,绿树：,代,代表者,生,生命。,土壤:,代,代表,着,着爱，,亦,亦代表,病,病患的,需,需求。,手：,代,代表,行,行动，,白,白色的,背,背景代,表,表白衣,天,天使无,私,私的爱,整体含,义,义：普,通,通外科,医,医护人,员,员紧密,团,团结在,一,一起，,用,用无私,的,的爱呵,护,护患者,的,的健康,。,。,守护圈,Evaluation Warning:The document was created with Spire.Presentation for.NET,我们的,口,口号是,：,：,用我们,的,的专心,、,、精心,、,、爱心,换取病,人,人的安,心,心、放,心,心、舒,心,心,活动特,点,点：全,员,员积极,参,参与，,开,开会地,点,点为普,通,通外科,护,护士长,办,办公室,，,，每次,会,会议时,间,间为0.5,-,-1小时，,每,每月开,会,会平均,次,次数为12次，出,席,席率为100,%,%。,Evaluation Warning:The document was created with Spire.Presentation for.NET,TheFirstHospitalOfYulin,主题选,定,定,主题评价题目,上级政策,重要性,迫切性,圈能力,总分,顺序,选定,提升身份识别执行正确率,37,41,35,35,148,3,提高住院病人满意度,48,49,43,45,185,1,提高护理人员对基础护理的落实,31,37,41,33,142,5,提高手卫生依从性,49,41,41,41,172,2,如何降低呼叫铃声的次数,41,35,37,31,143,4,（一）,选,选题过,程,程,注：以,评,评价法,进,进行主,题,题评价,，,，共10人参加,与,与选过,程,程，票,选,选分数,：,：5分最高,、,、三分,普,普通、1分最低,。,。第一,顺,顺位为,本,本次活,动,动主题,。,。,Evaluation Warning:The document was created with Spire.Presentation for.NET,（二）本,期,期活动,主,主题,提高住,院,院病人,满,满意度,（三）,选,选题理,由,由,1.对同仁,而,而言,通,通过服,务,务不同,患,患者在,住,住院过,程,程中生,活,活、心,里,里问,题,题,，,，给予,人,人性化,的,的优质,护,护理做,到,到社会,的,的认可,。,。,2.对医院,而,而言,提,提高社,会,会满意,度,度，能,够,够使医,院,院更好,的,的发展,。,。,3.对患者,而,而言,消,消除心,理,理过滤,，,，提高,病,病人满,意,意度。,Evaluation Warning:The document was created with Spire.Presentation for.NET,时间,项目,3.12-15,3.16,-19,3.20,-21,3.22-4.12,4.23,-4.30,5.1,-5.7,5.8,-5.13,5.148.5,8.69.2,9.3-9.16,9.17-10.6,10.7,责任人,1,周,2,周,3,周,4,周,5,周,6,周,7,周,8,周,9,周,10,周,11,周,12,周,13,周,14,周,15,周,16,周,17,周,18,周,19,周,20,周,21,周,22,周,23,周,24,周,25,周,26,周,27,周,28,周,29,周,30,周,选出圈徽和圈名,康 娜,选定,主题,康 娜,拟定,计划,雷闪闪,现况,把握,白 媛,设定,目标,白 媛,原因,分析,孙 婧,制定,对策,刘 瑶,实施与,检讨,康 娜,效果,确认,雷闪闪,标准化,孙 婧,检讨,改进,康 娜,成果,发布,康 娜,计划拟,定,定,说明：,代,代,表,表计划,，,，,代,代表,实,实施。,Evaluation Warning:The document was created with Spire.Presentation for.NET,现状把,握,握,TheFirstHospitalOfYulin,（一）,方,方案,对象：,科,科室住,、,、出院,的,的病人,及,及科室,的,的工作,人,人员,时间：2015年03月22日,2015年4月12日,方法：,发,发放满,意,意度调,查,查表，,每,每日5份，随,机,机发放,，,，圈员,担,担任调,查,查员,结果：,共,共发放,满,满意度,调,调查表100份。,（二）,数,数据收,集,集结果,分,分析,问题项目,基本满意频次,问题名次,解释、查对,58,1,服务态度,42,2,护理操作,37,3,康复指导,32,4,护理巡视,20,5,护士长管理,19,6,病区环境,15,7,入院介绍,10,8,呼叫及时帮助,0,9,Evaluation Warning:The document was created with Spire.