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*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,*,简单服务英语学习,Words which are“musts”in English:,英语基本必须礼貌用语单词,Welcome,欢迎光临,Good morning/afternoon/evening,早上,/,下午,/,晚上好,Please,请,Thank you,谢谢,Excuse me,不好意思,打扰一下,/,对不起,Pardon,对不起,请再说一遍好吗,Sorry,对不起,Goodbye,再见,Ok,好的,Addressing individuals,如何称呼个体的客人,If you do not know the guests name,address him/her as:,“sir”or “madam,”,e.g.,“Yes,sir.”,“Good night,madam.”,“May I help you,sir?”,Addressing a group of guests,如何称呼群体的客人,“,Gentlemen”,“Ladies”,“Ladies&gentlemen,”,Greetings,打招呼,According to the time of day,say:,“Good morning,sir/madam.Welcome to seven foods.,”,早上好,先生,/,小姐,欢迎来到七件事。,“Good afternoon,sir/madam.Welcome to seven foods.”,下午好,先生,/,小姐,欢迎来到七件事。,“Good evening,sir/madam.Welcome to seven foods.”,晚上好,先生,/,小姐,欢迎来到七件事。,Exchange of greetings,向客人问好,:,“,How are you today/this morning,Mr.?”,今天,/,今天早上好吗?*先生。,如果客人回答,If he answers,“Fine,thank you.”,(很好,谢谢),say:,“Im glad to hear that.”,听到这消息我很高兴。,If he answers something not very positive about himself,say:,“Im sorry to hear that,I hope you are better now.”,“Im sorry to hear that,take it easy today.”,“Im sorry to hear that,please take care.”,(此处不做要求),此种打招呼的形式主要针对我们与之熟识并关系良好的客户。,当客人遇上问题的时候:,If a guest hurts himself,say:,“,Are you all right,sir/madam?”,你还好吗?先生,/,小姐,如果客人向你问好:,If the guest greets you first with“How are you?”,你好吗?,say:,“Very well/Fine,thank you.And you?”,非常好,谢谢你,你呢?,如果你出现了事故,客人友好向你问询:,If you have an accident,and the guest sees it,the guest ask,you:“Are you all right?”,你还好吗?,say:,“Im all right,thank you.”,我很好,谢谢。,On serving,服务客人:,what can I do for you?,我能为您做点什么?,May I help you?,有什么我能帮您的吗?,(建议以上用语用于跟客人打完招呼之后,可一气呵成。),e.g,Good morning,sir,welcome to 7 foods.What can I do for you?,早上好,先生,欢迎光临七件事,我能为您做点什么?,询问客人是否还需要什么物品时,Is there anything else?,您还要别的什么吗?,为客人带路,This way,,,please,。,这边请。,向客人介绍你自己,Introducing yourself,“,My name is*.If there is anything we can do for you,just let us know.”,我叫*,如果有什么需要我们为您做的,请尽管让我们知道。,当你要离开为客人拿他所需要的产品时:,If you have to leave the guest to get what they want,say:,“Just a moment,please,sir.Ill go and get it right away.”,麻烦您稍等一下,我马上去拿来给您。,你回来的时候:,When you return,say:,“Im sorry to keep you waiting.”,不好意思让您久等了。,“Here you are.”,给您。,当客人要求购买的物品我们无法供应时:,When guests ask for something that you cant provide,say:,“,Im very sorry we have run out of.”,非常抱歉我们*商品已经卖完了。,“,Sorry sir,Im afraid we do not have this product,。,先生,很抱歉我们没有这种产品。,当客人提出的问题无法马上给出确定的答案时:,When guests ask for something that you are not sure you can provide answer honestly:,“,Please wait a moment,sir/madam,Ill try to find out.”,请稍等,我试一试。,“Im sorry,madam,Im afraid Im not sure,but Ill ask someone for you.”,不好意思,女士,我现在不能给您确切的答复,请让我问一下我的同事。,如果实在没有答案,要对客户抱以歉意,。,“,Sorry,,,I dont know.,”,对不起,我不知道。,当客户对你表示感谢时,When guests thank you:,Always reply with a smile,请报以微笑,using one of the following:,“Its my pleasure.”,这是我的荣幸。,“My pleasure.Im happy everything was satisfactory.”,我很高兴您一切满意。,“Youre most welcome.”,不用谢,您太客气了。,“Thank you.”,谢谢。,当客户为某事向你表示歉意时,When guests apologize by saying,“Sorry”,say:,“,Thats all right.”,“It doesnt matter,.”,没关系。,1-10 one two three four five six seven eight nine ten,11-20 eleven twelve thirteen fourteen fifteen sixteen,seventeen eighteen nineteen twenty,21-29 twenty-one twenty-two twenty-three twenty-four.,30-39 thirty thirty-one thirty-two.,40-49 forty forty-one forty-two forty-three.,50-59 fifty fifty-one fifty-two fifty-three.,60-69 sixty sixty-one sixty-two sixty-three.,70-79 seventy seventy-one seventy-two.,80-89 eighty eighty-one eighty-two eighty-three.,90-99 ninety ninety-one ninety-two ninety-three.,100 one hundred,1000 one thousand,小数点的读法,point,e.g 6.4six point four,收银,数字,Number,-,Welcome,!,Do you have the VIP card?,-Here you are.,您好,欢迎光临!请问您有会员卡吗,?,给你,。,如果客人没有会员卡且用信用卡支付,-,Sir/Madam/Miss,they are*yuan in total.Cash or credit card?,先生,/,小姐,您共计消费*元,请问您是用现金还是信用卡?,-Credit card.,信用卡,-,Please enter your password.,请您输入密码。,-Ok.,好的。,-,Please sign your name here.,请您签字。,-Ok,here you are.,好的,给你。,-,Ok,this is your card and your receipt.,好的,卡及小票请收好。,-Thank you.,谢谢。,-,Youre welcome.Thank you for coming.,不客气,谢谢光临。,收银用语,如果客人用现金支付,-,Sir/Madam/Miss,they are*yuan in total.Cash or,credit card?,先生,/,小姐,您共计消费*元,请问您是用现金还是,信用卡?,-Cash,。,现金,-,Here is*yuan.The change is*yuan/This is your change.Here is your receipt.,一共消费*元,找您*元,/,这是找您的零钱,小票请收好。,-Thank you.,谢谢。,-,Youre welcome.Thank you for coming.,不客气,谢谢光临。,补充信息,Im sorry,RMB only.,不好意思,我们只接受人民币。,Please wait a moment,Ill ask others for help.,请稍等,我需要请其他人帮助解决。,Im sorry,maybe there is something wrong with the machine,would you please change another one?,不好意思,可能是,POS,机出了点问题,请您换另一种信用卡好吗?,Sorry,this card doesnt go through,.,对不起,这张卡不能用。,Thank you,welcome to visit again.,谢谢光临,欢迎再来。,谢谢!Thank you!,
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