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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,SUPPLIER QUALITY ENGINEERING,Dell Confidential,#,Asia Pacific Supply Chain Management Office,Dell Computer Corporation,IPO On Board Training,Supplier Management Process,Prepared by:Eric Hoh,Content,Quality ManagementPlanning,DesignReview,Surveillanceand Follow-upAuditing,NewProductReadinesss Review,SupplierQuality Performance,ClosedLoopCorrective Actions,MaterialPurges,SupplierEngineeringChangeNotifications,QuarterlyBusinessReviews,Continuous Improvement Process,Process/Tools Locations,SUPPLIERMANAGEMENT PROCESS,Roles,StrategicCommodity Team,Monitor Supplierslead-time,delivery,price,service,quality,andinventoryvelocity,.,.,GSQE,Strategicdevelopmentand managementofglobal Suppliersqualitycapabilities,.,.,Develop andmanagecommodity specific process,/,/tools,.,.,Keep RSQEteamabreast of corporatequality managementstrategiesandpractices.,RegionalSQE,Managethe regional facilitiesofglobal Suppliersona sustainingbasis,.,.,Provide regularfeedbacktoGSQEteam on Supplier status/progress.,SupplierManagement Planning,Overview,Theseareunique by commodity,-,-particularlyonDell-designed vs.Supplier-designedproducts,Include specific policies,planson:,Quality goals,Engineeringchangenotifications,CLCA expectations,Failure analysis,Testing,Outofbox audits,Process flowcharts,etc,SQEworkswithJQEtojointlyinputandmanage thisplan,GQAM ensuresthe planisbeingutilizedatall supplier sites,SupplierManagement Planning,Overall Objectives,Outline product,-,-specificdifferencesbetweennewand oldmodels,.,.,Emphasizekey areas in theSQSand theQuality Agreement.,Createmanagementescalation pathfor risky Supplier products.,Describecomponentoperation.,Reviewthe audit results,.,.,Efforts towardmeeting Dellqualityexpectationsand requirements.,Planned endoflife by Supplier.,Componentreleaserisk assessment,.,.,Componentapplicationbyregions/LOB,/,/platform,.,.,Potentialimpact to IFIRorLRR.,RTSassessmentandrecommendation,.,.,Suppliers plantosupportDell lineand field goals.,Suppliermanages theoverall planand provides timelyupdates.,SupplierManagement Planning,Quality ManagementPlan,(,(ToolG),General,Product differences frompreviousmodels/parts,Criticalcontacts,Organization,Qualifiedpersonnel,Trainingprogram,Process documentation,Product/processflowcharts,Process details,SupplierManagement Planning,Quality ManagementPlan,-continued,Process development/qualification,/,/validation,Process capability,Gage R,&,&R,Compatibility testing,(,(cooperative development),Process optimization,Documentchangecontrol,Engineeringdrawings,ECN policy,Quality inspectiondocuments,Process detaildocumentation,SupplierManagement Planning,Quality ManagementPlan,-continued,Quality Control,Firstarticle inspection,Keycontrolcharacteristicsmonitoring,Keyoperating parametersmonitoring,Reliabilitytesting(maybeextended,),),Mean timebetweenfailures,(,(MTBF),Dell acceptancereliabilitytest,(,(DART),Outofbox audit(OBA,),),Approvedsub,-,-Supplierlist,(,(approvedvendor list,),),Sourceinspection,Sub,-,-Suppliermanagement,Materialpurging,Criticalcomponentlistwith sub-Supplierinformation,SupplierManagement Planning,Quality ManagementPlan,-continued,Problem Solving,Failure analysis methods,Techniques used,Quality Performance Metrics,Production lineperformance,Annualfieldfailurerates,Factory audit results,Continuous Improvement,CIPprogram,Closedloopcorrective actionsystem,DesignReview,Done prior to RTSand,/,/ormassproduction,A checklistcontaining:,Reviewauditresultsandcorrectiveactions,ReviewFirstArticleInspection results,Reviewreliabilitytestresults,Ensurecriticalcomponentsareapproved,Reviewtrainingrecords,Reviewpilotbuilddata,etc,SQEworkswithJQEtoensure supplier is ready formass production,GQAM ensureseachsuppliersite hasmetDellrequirementspriortoRTS,DesignReview,Toprevent Supplier qualityissues.,Dell-designed products-SQEsattendand participate in thedesignreview meetingwithDell componentengineeringteams.,ForSupplier,-,-designedproducts,-,-SQEsattendSupplierproductdesignreviewswith STR,and determineiftheproductmeetsDell specs/requirements.,Surveillanceand Follow-upAuditing,SurveillanceAudits,Routine audit to ensureongoing suitability andeffectiveness of thesystem,productand processes.,Usually conductedona pre-scheduledbasis,AuditScoreof90%,-,-Once peryear(ClassA Supplier),AuditScoreof,90,%,%-Basedupontheseverityofthe audit findings,Follow,-,-upAudits,Neworchangedprocesses,correctiveorpreventiveactions beenimplemented,or other significant changesthatoccurwith thesystem,product,or processes.,Maybescheduled at anytime based on theneed,NewProductReadinessReview,Overview,A commodity-specificchecklist,Done prior to RTSand,/,/ormassproduction,SQEworkswithJQEtoensure supplier is ready formass production,GQAM ensureseachsuppliersite hasmetDellrequirementspriortoRTS,NewProductReadinessReview,Content,(,(ToolH),Quality Agreementapproved/signed,Quality ManagementPlanfullyutilized,Quality metricsset
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