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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,14,*,Managers and Communications,Chapter,14,Management,Stephen P.Robbins Mary Coulter,tenth edition,1,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Learning Outcomes,Follow this Learning Outline as you read and study this chapter.,14.1,The Nature and Function of Communication,Define communication,interpersonal communication and organizational communication,Discuss the functions of communication.,14.2 Methods of,Interpersonal Communication,Describe the components of the communication process.,Discuss the criteria that managers can use to evaluate,the various communication methods.,List the communication methods managers might use.,2,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Learning Outcomes,14.3,Effective Interpersonal Communication,Explain the barriers to effective interpersonal,Discuss ways to overcome the barriers to effective,interpersonal communication.,14.4,Organizational Communication,Contrast formal and informal communication.,Explain communication flow in an organization.,Describe the three common communication networks.,Discuss how managers should handle the grapevine.,3,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Learning Outcomes,14.5 Information Technology and Communication,Describe how technology affects managerial communication.,Explain how information technology affects organizations.,14.6,Communication Issues In Todays Organization,Discuss the challenges of managing communication in an Internet world.,Explain how organizations can manage knowledge.,Explain why communicating with customers is an important managerial issue.,Explain how political correctness is affecting communication.,4,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,What Is Communication?,Communication,The transfer and understanding of meaning.,Transfer means the message was received in a form that can be interpreted by the receiver.,Understanding the message is not the same as the receiver agreeing with the message.,Interpersonal Communication,Communication between two or more people,Organizational Communication,All the patterns,network,and systems of communications within an organization,5,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Four Functions of Communication,Functions ofCommunication,Control,Motivation,EmotionalExpression,Information,6,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Functions of Communication,Control,Formal and informal communications act to control individuals behaviors in organizations.,Motivation,Communications clarify for employees what is to done,how well they have done it,and what can be done to improve performance.,7,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Functions of Communication(contd),Emotional Expression,Social interaction in the form of work group communications provides a way for employees to express themselves.,Information,Individuals and work groups need information to make decisions or to do their work.,8,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Exhibit 141The Interpersonal Communication Process,9,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Interpersonal Communication,Message,Source:senders intended meaning,Encoding,The message converted to symbolic form,Channel,The medium through which the message travels,Decoding,The receivers retranslation of the message,Noise,Disturbances that interfere with communications,10,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Distortions in Communications,Message Encoding,The effect of the skills,attitudes,and knowledge of the sender on the process of encoding the message,The social-cultural system of the sender,The Message,Symbols used to convey the messages meaning,The content of the message itself,The choice of message format,Noise interfering with the message,11,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Distortions in Communications(contd),The Channel,The senders choice of the appropriate channel or multiple channels for conveying the message,Receiver,The effect of skills,attitudes,and knowledge of the receiver on the process of decoding the message,The social-cultural system of the receiver,Feedback Loop,Communication channel distortions affecting the return message from receiver to sender,12,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Interpersonal Communication Methods,Face-to-face,Telephone,Group meetings,Formal presentations,Memos,Traditional Mail,Fax machines,Employee publications,Bulletin boards,Audio-and videotapes,Hotlines,E-mail,Computer conferencing,Voice mail,Teleconferences,Videoconferences,13,Copyright 2010 Pearson Education,Inc.Publishing as Prentice Hall,Evaluating Communication Methods,Feedback,Complexity
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