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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Click to edit Master title style,Quality Function Deployment,2,DMEDI Roadmap,Project,Schedule,GANNTT Chart,Project,Scope,MGP,IN-OUT Scope Tool,MGP,MGP,MGP,Understand the,Voice of,The Customer,Quality,Function,Deployment,Scorecards,Process,Mapping,Target,Costing,Generate,High Level,Concept Ideas,Concept,Selection,Elements of,High Level,Design,Develop,Detailed,Design,FMEA,Target Cost,Design,for Lean,Optimize,Design,Performance,Plan&,Execute Pilot,Project,Close Out,Process,Control,Transition to,Manufacturing,Set Target Price,Develop Target Cost,Design CCR,s Target,CCR,s Capability,Communication,Plan,7 Rooms of QFD 1,Develop Target Cost,Design CCR,CCR,s Capability,Determine Customers,Research Customers,TRIZ tool,Pugh Matrix,AHP,Concept to,QFD HOUSE 3,Design of Experiments,Removing Cost,CCR to Functions,Pugh Matrix,AHP,Concept to Design,QFD House 2,Capability Analysis,Statistical Tolerance,QFD House 2,Capability Analysis,Statistical Tolerance,Risk Abatement,Design FMEA,MSA/GRR,Ergo/Mach Guard,Update Scorecard,Update FMEA,Value Add Analysis,Modularity,DFMA,Project Close Meeting,Benefits Review,QFD 4,Document Control Plan,Training Plan,Implement Work Plan),Update Scorecard,Value Add Analysis,Modularity,DFMA,Review Mfg Issues,Schedule Sustain Gain,Tollgate 6 months,QFD 4,-,Process Control,Document Control Plan,D,E,Validate,Project,Project Thermometer,DEFINE,MEASURE,DEVELOP,EXPLORE,IMPLEMENT,M,D,I,Stakeholders,&Team,Project,Identify Project Team,RACI Chart,Project,Mission,SMART Criteria,Statement,High Level,Analysis,Develop Matrix,Develop Matrix,Develop Matrix,Develop Matrix,Risk,Patent Review,Submit AFE,Develop Pilot Plans,Develop Implementation,Develop Product Validation,Plan,Update FMEA,Learning Objectives,Understand how to determine,Critical Customer Requirements,Performance targets based on customer inputs,Competitive benchmarking,Understand how to check whether the important issues for the customer are being addressed in the design of the product or process,Process Overview,Determine Voice of the Customer,Use QFD to organize design requirements,&,Verify design will meet Customers Needs,Concept,Development,Design,Voice of Customer,Quality FunctionDeployment,Design,VOC Input,(Customer,Needs),Critical Customer Requirements,Performance Targets,Identify,Customers,Perform,Customer,Research,Analyze,Voice of the,Customer,1,2,3,4,5,Technical Comparison,QFD and the House of Quality,Highly structured process and matrix-based approach using customer and competitor inputs to,Effectively design a new or improved product,service or process.,Ensures that the customers wants and needs are the basis for the design.,House of Quality matrix is the most recognized form of QFD.,Utilized by a multidisciplinary team to translate VOC information into performance targets.,Relationship,Strong=9,Medium=3,Weak=1,IMPORTANCE(1-5),Competitor,Comparison,1,2,3,4,5,TARGETS,“HOW”Importance,Strong Pos,Positive,Negative,Strong Neg,1,2,3,4,5,Technical Comparison,House of Quality,Customer,Needs(VOC),Critical Customer Requirements(CCRs),Interrelationship,Matrix,Performance,Targets,Technical,Comparison,Customer,Rating of,Competitors,Correlation Matrix,Relationship,Strong=9,Medium=3,Weak=1,IMPORTANCE(1-5),Competitor,Comparison,1,2,3,4,5,TARGETS,“HOW”Importance,Strong Pos,Positive,Negative,Strong Neg,1,2,3,4,5,Technical Comparison,Benefits of QFD,Customer focused design emphasizes“outside-in”quality,Helps link internal requirements and measures to external customer needs/value,More efficient,effective planning,reducing the cost and time of development,Improves cross-functional coordination,Establishes framework for measurement and process management,Forces competitive benchmarking,Customer,Concept,Plan,Design,Redesign,Implement,Plan,Design,Redesign,Implement,Benefits,QFD Is a Productivity Enhancer,Less Time,Less Cost of Development,QFD Steps,1,7,8,5,Customer,Needs(VOC),Critical Customer Requirements(CCRs),Interrelationship,Matrix,Performance,Targets,Analyze&Diagnose HOQ,Technical,Comparison,Customer,Rating of,Competitors,4,Correlation Matrix,2,3,Relationship,Strong=9,Medium=3,Weak=1,IMPORTANCE(1-5),Competitor,Comparison,1,2,3,4,5,TARGETS,“HOW”Importance,Strong Pos,Positive,Negative,Strong Neg,6,1,2,3,4,5,Technical Comparison,QFD in Detail,1.Customer Needs(VOC),Objective:Identifying and organizing customer data,Where does customer data come from?VOC input,Fill-in customer“needs”(the WHATs),Prioritize or weight each need:,Scale of 1 to 5,with 5 being the most important,Where would you get the weights?,Relationship,Strong=9,Medium=3,Weak=1,IMPORTANCE(1-5),Competitor,Comparison,1,2,3,4,5,TARGETS,“HOW”Importance,Strong Pos,Positive,Negative,Stro
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