洲际员工个人发展计划指南

Click to edit Master title style,Level 1,Level 2,Level 3,Level 4,Level 5,35,Personal Development Planning,个人发展计划,You will have the opportunity to develop for your current and future roles.,你将得到针对目前和未来职责的发展机会,Room to Grow, 成长的空间,Feb. 2010,Agenda,日程,Review feedback from our people,回顾来自员工的反馈建议,PDP Process,PDP,流程,Managers Responsibilities,上司的责任,Employees Responsibilities,员工的责任,Development Planning Guidelines and Examples,发展计划的指引及实例,What the next?,下一步,?,From an employee point of view, what are the biggest challenges in preparing their PDP?,员工在准备其,PDP,时面临的最大挑战,My knowledge and ability to complete the PDP form,完成,PDP,表格所需的知识和能力,Find right development activities for my improvement,寻找针对改进的恰当发展行动,My Managers genuine interest in peoples development,上司对员工发展的切实关注,Lack of opportunity to grow in my property,酒店内的发展机会欠缺,From a manager point of view, what are the biggest challenges in helping our people to prepare their PDP?,上司在帮助员工准备,PDP,时面临的最大挑战,Cost of time, money, and resources in peoples development,时间、金钱和员工发展所需的各类资源,Managers knowledge and ability to help our people in the process,上司帮助员工,PDP,所需的知识和能力,Manager lack of commitment,上司对,PDP,缺乏认可和投入,Why our people dont feel we are focusing on their development?,员工为何感受不到我们对其发展的重视,?,No PDP Meeting,没有,PDP,会谈,Lack of follow up for individuals PDP,对员工,PDP,缺乏落实,Turnover of middle managers breaks the process,因中层经理流动而导致的进程终止,PDP not link with peoples promotion in the hotel,PDP,和员工升职之间缺乏关联,People thought promotion and salary increase is more important than personal development,相对个人发展，员工认为升职和加薪更重要,People thought PDP is “attending training”, but a lot of time, it is not the most effective way,员工将,PDP,等同于“参加培训”，其实很多时候培训并非最有效途径,What do you like to see most in this training?,在此次的培训中，我们希望看到,.?,Talk about more on-the-job activities,更多讨论在岗工作活动,Ways or approaches to learn to improve their shortages/weakness.,改进员工弱项的学习方法和途径,Have more real cases and examples on how PDP link to performance,运用更多真实案例来阐述,PDP,与绩效之间的联系,How to review the progress of employees PDP effectively &conveniently?,如何方便有效地评估员工,PDP,进程,Emphasis on tracking and following up,追踪进展，重视落实,What else the Corporate Office can do to help your hotel improve in this area? /,公司还有哪些事项可帮助酒店提升,PDP,表现,?,Structured promotion/transfer policy committed by owners,标准化的升职,/,调岗政策且获业主认可,A platform for hotels to share best practice in development planning.,建立酒店间可分享有关发展计划最佳做法的沟通平台,A development resources booklet for our people to refer to when preparing their development plan such as “Successful Manager Handbook” published by PDI,提供在准备发展计划时用作参考的小册子，如,PDI,出版的“成功经理手册”,To have more integrated approach and communication on talent management process,有关精英管理流程更为全面完整的方案和沟通资讯,More focused and structured in HIPO development,在高潜力员工发展方面更具针对性和系统性,Process,流程,Steps /,步骤,Who /,何人负责,When/,何时完成,HR organize and conduct training to managers and employees,HR,组织开展针对经理和员工的培训,HR,人力资源部,February / 2,月,Employee prepare own PDP base on performance feedback,员工根据绩效反馈结果，准备其,PDP,Employee,员工,March / 3,月,Manager prepare for the PDP meeting,经理准备进行,PDP,会谈,Manager,经理,March / 3,月,Conduct PDP meeting and agree on plan,主持,PDP,会谈并达成一致,Manager & Employee,经理和员工,March / 3,月,Implement the Plan,实施计划,Employee with support by manager,员工实施，经理支持,Onwards / 3,月之后,Everyone has development need and should have a development plan,各人皆有其发展需求，应有相应发展计划,Employee owns his/her development. Manager provides support.,员工对其自身发展负责，经理则需提供支持,Employees Responsibilities,员工责任,Take ownership and accountability for your development & growth,对自身发展承担责任和义务,Think about your career aspiration,考虑自身职业理想,Know your strength and gaps,了解自身优势和差距,Seek feedbacks from manager, peers, and subordinate,主动获取上司、同僚和下属的反馈,Prepare your PDP,准备自己的,PDP,Discuss your PDP with your Manager,和上司讨论自己的,PDP,Implement your PDP,实施自己的,PDP,Ask for support and seek feedback continuously,持续寻求支持并听取反馈,Managers Responsibilities,上司的责任,Deliver our commitment room to grow,遵守承诺,发展的空间,Know peoples career aspiration,了解员工的职业理想,Know peoples strength and gaps,了解员工的优势和差距,Spend time to discuss employees PDP,花时间与员工讨论其,PDP,Provide suggestions on development method and activities during PDP meeting,在,PDP,会谈中提供关于发展方式及活动的建议,Provide necessary support for your people to implement their development plan,在员工实施发展计划时向其提供必要的支持,Provide continuous feedback,持续提供反馈,Planning for success,为成功计划,My Career Aspirations,我的职业理想,What I want to do in the future?,我未来想从事什么职位,?,Time frame?,时间表？,Mobility?,是否愿意迁移？,Realistic?,切合实际？,If I stay in current role, how I want to see myself being more effective,如果依然从事现职位，任何使自己更加有效？,My Career Aspirations Example,我的职业理想,实例,To stay in current role in next 12 months,在接下来的,12,个月中依然任现职,Open a full service hotel in 1,st,or 2,nd,tier city within next 2 years,之后两年内，在,1,或,2,线城市筹开一家全功能酒店,To become an F&B head in CP or IC hotels in 3 years,3,年内成为,CP,或,IC,酒店的餐饮总监,To become a GM in HIEX in 12 months,12,个月内成为假日快捷酒店的总经理,To strengthen my leadership in current role in next 12 months,之后,12,个月里在现职任内提升自身领导力,To acquire exposure in Rooms in next 12 months,在之后,12,个月里涉猎房务部,Reflect on performance review, others feedback, and your career aspiration,反思绩效评估结果和他人反馈，体现个人职业理想,Identify 2 to 4 areas to focus (strength and development needs, current role and future role),致力于,2,至,4,个关键领域（优势、发展需求、现职、未来职位）,Targets link to Leadership/Functional Competencies,目标专注于领导,/,专业能力,Focus on your behavior, not on business results,关注自身行为而非经营结果,Step 1: My,Target,第一步：我的目标,What I am going to focus my development on?,发展应关注哪些方面,Defining Development,Target,制订发展目标,Behaviour,行为,Skill,技能,Knowledge,知识,Winning Ways,制胜之道,Leadership Competencies,领导能力,Functional Competencies,专业能力,Technical skills,业务技能,Cluster,Definition,Competencies,Team Focused,“,Working together effectively to meet business goals faster”,Fostering Collaboration,Leading and Developing People & Self,Action-Oriented,“,Driving to achieve ambitious targets in an efficient way”,Drive for Results,Turning Vision into Action,Passionate,“,Caring passionately about our guests and business partners, and changing to meet their needs”,Guest / Customer & Market Focus,Championing Change,Savvy,“,Knowing what it takes to beat our competitors, both now and in the future”,Thinks Ahead,Understanding our Business,IHG Leadership Competencies,洲际领导能力,IHG Leadership Competencies,洲际领导能力,Team Focused:,Leading and,Developing People,“,Working together effectively to meet business goals faster”,Level,Summary,How we behave,Hotel Employee,Corporate Band 8,Develops self, and gives clear directions as needed,Tells people what they need to do where appropriate, in a helpful way that doesnt dent their confidence,Trusts people: Expects people to follow appropriate instructions without needing a lot of supervision; role models how to do it,Gives constructive, helpful feedback on what people are doing and how to improve; doesnt turn a blind eye to colleague performance that isnt good enough and applies the same standard to self,Looks for opportunities to develop own skills and welcomes guidance and feedback on how to do this,Hotel Supervisor,Corporate Band 7,Explains & shows what to do and why,Communicates goals and objectives and makes links with organizational goals,Assigns tasks, setting clear, specific performance expectations, objectives, standards, and accountability,Shows people whats the right and wrong way to do things, showing what good performance looks like,Reinforces this by regularly recognizing and praising people for a job well done, and helping them improve when a job is not well done,Hotel GMs 1/2,Hotel Exec teams and department heads,Corporate Bands 5/6,Encourages input from the team,Asks for and considers the input of others in decisions that affect them,Considers others capabilities and potential when assigning activities and projects,Holds self and others accountable for achieving results: establishes specific and efficient follow-up mechanisms to track progress,Provides specific and constructive feedback when results are not up to expectations, without denting peoples confidence,Reinforces performance by regularly recognizing and praising individuals and the team for a job well done,Helps others develop their skills, using the learning principle of tell me, I forget, show me, I remember, involve me, I understand,Hotel GMs 3/4/5,Corporate Bands 4,Leads, develops and actively involves the team,Asks for and considers the input of others in decisions that affect them,Provides specific and constructive feedback when results are not up to expectations, without denting peoples confidence,Understands and leverages the major strengths and weaknesses of team members, including self,Monitors ongoing performance and progress and keeps everyone focused on what is critical to team success,Appropriately and regularly recognizes and rewards individuals and the team,My,Target - Examples,我的目标 实例,Target,目标,Success,成功,Action,行动,Tracking,追踪进程,Work on my ability to empower my team members,致力于提高自己授权下属的能力,Build collaborative business relationships with Reservation and Housekeeping,与预定部和客房部建立协作共赢的工作关系,Leverage my meeting skills to communicate more effectively in one-on-one situations,提升一对一面谈技巧，提高沟通效率,Knowing revenue generation principles and methods,了解有关营收的原则和方法,Increase personal job accuracy and attention to details,加强对工作细节的关注，提高准确度,Strengthen my leadership and build a highly motivated team,提升个人领导力，建立高成效团队,Acquire market/competition related information. Plan and implement projects to enhance customer satisfaction,学习市场,/,竞争方面的知识。计划并实施旨在提升宾客满意度的项目,Step 2: My Success,第二步：我的成功,What will I be able to do, see, hear, say, after the development of my job skills, knowledge, behaviour or experience? And what will others be saying?,工作技能、知识、行为或经历的发展会如何体现在个人“言行举止”上？,Focus on “you”, not business measurement,关注“你”自身的改变，而非经营业绩的提升,Be specific,特定明确,What will be different?,期望改变的方面,My Success,- Examples,我的成功,实例,Target /,目标,Success /,成功,Work on my ability to empower my team members,致力于提高自己授权下属的能力,I will spend more time to guide and coach my team members than do everything on my own. My team members will feel satisfied by being able to contribute,花更多时间来引领,/,辅导我的员工，而非万事亲力亲为。我的员工会满意其能作出贡献,Build collaborative business relationships with Reservation and Housekeeping,与预定部和客房部建立协作共赢的工作关系,I will understand the process and challenges in these departments and work better with each other.,了解这些部门的工作流程和主要困难，从而与其更好合作,Leverage my meeting skills to communicate more effectively in one-on-one situations,提升一对一面谈技巧，提高沟通效率,People will be more willing to come to me for advise and suggestion,他人乐于征求我的建议和想法,Knowing revenue generation principles and methods,了解有关营收的原则和方法,I will be able to implement revenue generation strategies to ensure revenue targets are achieved.,具备落实营收战略从而确保达到营收目标的能力,Increase personal job accuracy and attention to details,加强对工作细节的关注，提高准确度,My manager will spend less time “checking” my work. I will be trusted and given more opportunities to do and learn new things.,上司减少检查我工作的时间。别人信任我，给我更多学习新事物的机会,Strengthen my leadership and build a highly motivated team,提升个人领导力，建立高成效团队,People will ask to join my team. Better productivity. I will be seen as a successful leader.,别人希望加入我的团队，工作效率提高，被人视我为成功领导,Acquire market/competition related information. Plan and implement projects to enhance customer satisfaction,学习市场,/,竞争方面的知识。计划并实施旨在提升宾客满意度的项目,I will manage some successful projects and increase customer satisfaction,成功管理项目，提升顾客满意度,Step 3: My Action,第三步：我的行动,What I will do? Who else needs to be involved? When the learning will happen? What support or resources are needed?,我要做什么？谁需要参与？何时学有成效？需要何支持或资源？,About 70% of actions are based on on-the-job learning,70,左右的行动应专注于在工作中学习,The actions can be practiced on a regular/daily basis,行动能在日常工作中经常实践,List specific actions that will taken to ensure you achieve each of your targets,.,列出将实施的特定行动，从而确保达到各项目标,Strategies For Growing Skills,技能提升的策略,Strategies people,typically,use for,development,常用发展策略,80%,Training,/,培训,10%,Books,&,Research,书籍和研究,10%,On,The,Job,/,工作活动,Strategies peopleSHOULD use fordevelopment,该用发展策略,10% Training,/,培训,20% Books,&,Research,书籍和研究,70% On The Job,/,工作活动,Learning and Development Solutions,学习和发展方式,Many low cost solutions are available within the Development Plan Toolkit, some of them are:,Processes and Methods,/,流程和方法,Education Learning through Resources,/,通过各项资源，从教育中学习,Experience Learning through Doing,/,通过实践操作，从经历中学习,Exposure Learning through Others,/,通过他人经历，从涉猎中学习,Activities such as:,活动实例,Activities such as:,活动实例,Activities such as:,活动实例,Instructor-led courses,讲师现场培训,On-the-job tasks & projects,在岗工作任务和项目,Feedback & Coaching,反馈和辅导,Web-based Learning,Programs,网络学习课程,Job Changes & Rotations,工作变换和轮换,Mentors & Role Models,导师和榜样,Independent Learning/Selected Readings,独立学习,/,选择性阅读,Special Assignments,特定工作分配,Visibility opportunities from key individuals, leaders and teams,观察关键个人、领导和团队，总结成功经验,Industry/Career Conferences & Seminars,行业,/,职业会议和论坛,Practice & Reflection,实践并反思,Certifications,Program(s,),各项认证课程,Giving Presentations,宣讲,My Action,- Examples,我的行动 实例,Target /,目标,My Action /,我的行动,Work on my ability to empower my team members,致力于提高自己授权下属的能力,Obtain empowerment and delegation knowledge and skills through e-learning course in,myLearning,by end of March,3,月底之前在,mylearning,网站上完成授权的知识和技能的,e-larning,课程,Practice skills I learned at least twice a week and make note on what went well and what to do better next time,每周至少实践两次学得技能，记录下有效作法和需改进方面,Using checklist to seek feedback from my people once a month,每月一次听取员工反馈（使用检查清单）,Seek feedback from my manager during mid-year review and performance review,在年中,/,终评估终获取上司的反馈,Build collaborative business relationships with Reservation and Housekeeping,与预定部和客房部建立协作共赢的工作关系,Start a cross training plan in Reservation and Housekeeping from April 15.,从,4,月,15,日起启动预定部和客房部的交叉培训计划,Have informal lunches with EH and RSVN Mgr. once a month,每月一次和行政管家和预定部经理共进非正式午餐,Discuss with my team and implement a plan to work better together with other departments. Implement the plan by end of April.,和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划,My Action,- Examples,我的行动,实例,Target /,目标,My Action /,我的行动,Leverage my meeting skills to communicate more effectively in one-on-one situations,提升一对一面谈技巧，提高沟通效率,In every one-on-one meeting, I will not interrupt people and balance the time in listening and talking.,一对一会谈中不打断别人，妥善分配听和说的时间,In every one-on-one meeting, I will ask questions to hear peoples idea and suggestions.,一对一会谈中主动询问，倾听他人的观点和建议,Knowing revenue generation principles and methods,了解有关营收的原则和方法,Participate in the weekly Revenue Review.,参加每周营收会议, Attend Revenue Academy in August,8,月份参加营收培训,Volunteer to work in at least one Revenue generation projects in the hotel.,主动参与至少一次酒店营收方面的项目,Get coached from my manager,从上司处得到辅导, Analyze revenue maximization opportunities monthly and prepare actions to improve the result,每月分析营收最大化机会，并准备行动方案以改善结果,My Action,- Examples,我的行动 实例,Target /,目标,My Action /,我的行动,Strengthen my leadership and build a highly motivated team,提升个人领导力，建立高成效团队,Every time I spend time with my supervisors, I will ask them to describe 3 things that they have done to build teamwork with their direct reports,每次与我的主管见面，我会要求他们描述其与下属建立团队精神的,3,个案例,Every time I have a full staff meeting I will celebrate publicly 2 things the team did well and also explain one area that we will focus on as a team for the next month and review how well we went with last months,每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况,Acquire market/competition related information. Plan and implement projects to enhance customer satisfaction,学习市场,/,竞争方面的知识。计划并实施旨在提升宾客满意度的项目,Read the book “Driving Change” & “Trends” by March 31.,3,月底之前阅读“,Driving Chang”,和“,Trends”,。,Explore best practices in ideas library by May 31,5,月,31,日前在,Idea Library,里探寻到最佳事例,Implement 2 projects in the year.,年内实施两个项目,Methods for tracking including seeking feedback, conduct review meeting, check completion of actions, check whether “my success” is achieved (qualitative and/or quantitative),追踪方式包括获取反馈、回顾会谈、检查行动的完成和“我的成功”是否达成（定性和,/,或定量）,Feedback from more than one sources is required.,从各个渠道获取反馈,Be specific on dates and people whom will be involved,明确完成日期和参与人选,Step 4: Keeping Myself on Track,第四步,:,追踪自身进展,List how to ensure that targets are being reached.,列出确保达成目标的方法和指标,Keeping Myself on Track,- Examples,追踪自身进展,实例,Target,目标,My Action,我的行动,Keep Myself on Track,追踪自身进展,Strengthen my leadership and build a highly motivated team,提升个人领导力，建立高成效团队,Obtain empowerment and delegation knowledge and skills through e-learning course in,myLearning,by end of March,3,月底之前在,mylearning,网站上完成授权的知识和技能的,e-larning,课程,Practice skills I learned at least twice a week and make note on what went well and what to do better next time,每周至少实践两次学得技能，记录下有效作法和需改进方面,Using checklist to seek feedback from my people once a month,每月一次听取员工反馈（使用检查清单）,Seek feedback from my manager during mid-year review and performance review,在年中,/,终评估终获取上司的反馈,Learning acquired timely,按时学习,Achieve 80% practice target,达成,80%,的实践目标,Feedback from subordinates and manager,从上司和下属处获得反馈,Reflect in ES result,在,ES,结果中得以体现,Build collaborative business relationships with Reservation and Housekeeping,与预定部和客房部建立协作共赢的工作关系,Start a cross training plan in Reservation and Housekeeping from April 15.,从,4,月,15,日起启动预定部和客房部的交叉培训计划,Have informal lunches with EH and RSVN Mgr. once a month,每月一次和行政管家和预定部经理共进非正式午餐,Discuss with my team and implement a plan to work better together with other departments. Implement the plan by end of April.,和团队共同讨论与其他部门协作共赢的计划，并在四月底之前实施该计划,Complete training according to plan,按计划完成培训,Achieve set objectives in the plan,达成计划中设定的目标,Keeping Myself on Track,- Examples,追踪自身进展,实例,Target,目标,My Action,我的行动,Keep Myself on Track,追踪自身进展,Leverage my meeting skills to communicate more effectively in one-on-one situations,提升一对一面谈技巧，提高沟通效率,In every one-on-one meeting, I will not interrupt people and balance the time in listening and talking.,一对一会谈中不打断别人，妥善分配听和说的时间,In every one-on-one meeting, I will ask questions to hear peoples idea and suggestions.,一对一会谈中主动询问，倾听他人的观点和建议,Review my learning with my manager quarterly,每季度与上司回顾学习所得,My manager and myself will elicit feedback in this area during mid-year review and year-end performance review,在年中,/,终评估中上司和我共同对此给予反馈,Knowing revenue generation principles and methods,了解有关营收的原则和方法,Participate in the weekly Revenue Review.,参加每周营收会议, Attend Revenue Academy in August,8,月份参加营收培训,Volunteer to work in at least one Revenue generation projects in the hotel.,主动参与至少一次酒店营收方面的项目,Get coached from my manager,从上司处得到辅导, Analyze revenue maximization opportunities monthly and prepare actions to improve the result,每月分析营收最大化机会，并准备行动方案以改善结果,Pass the Revenue Academy,完成营收培训,Achieve goals set in revenue generation projects,达成在营收项目中设定的目标,Keeping Myself on Track,- Examples,追踪自身进展,实例,Target,目标,My Action,我的行动,Keep Myself on Track,追踪自身进展,Strengthen my leadership and build a highly motivated team,提升个人领导力，建立高成效团队,Every time I spend time with my supervisors, I will ask them to describe 3 things that they have done to build teamwork with their direct reports,每次与我的主管见面，我会要求他们描述其与下属建立团队精神的,3,个案例,Every time I have a full staff meeting I will celebrate publicly 2 things the team did well and also explain one area that we will focus on as a team for the next month and review how well we went with last months,每次召开员工会议时，我要公开庆祝团队两个做得非常棒的事例，解释次月大家需要关注的方面，还要回顾上月的进展状况,Review in Department monthly meeting,部门月度会议中进行回顾,Ask my supervisors once per quarter for direct feedback on things I can improve,每季度询问主管关于我需改进方面的直接反馈,Share with XX and exchange best practices,与,XX,分享并交换最佳事例,Acquire market/competition related information. Plan and implement projects to enhance custo