星级酒店基础英语汇编

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,Copyright: Six Continents PLC 2002,星级酒店基础英语,培训目标Objective,领会星级酒店基本接待英语。,熟悉各部门、各职位英语名称。,掌握常用数字、时间、节假日的英语表达。,酒店基础英语45句,礼貌用语,1、Good morning/afternoon/evening，Sir/Madam!,早上好/下午好/晚上好,2、Nice to meet you!,很高兴见到您,3、Welcome to our hotel!,欢迎光临我们酒店,4、Have a good time!,祝您在酒店过得愉快,酒店基础英语45句,电话用语Telephone Etiquette,1、Wait a moment，please.,对不起，请稍等。,2、Sorry，he is not in at the moment.,对不起，他暂时不在。,3、I beg your pardon？,对不起（我听不大清楚）。,4、Could you speak a little slower，please？,请稍微讲慢一点。,酒店基础英语45句,答谢用语Appreciation,1、Thank you!,谢谢！,2、It is very kind of you!,谢谢，您真客气！,3、You are welcome!,不用谢！,4、It is my pleasure!,非常高兴为您服务！,5、I am at your service!,我随时愿为您服务！,6、That is all right.,没关系。,酒店基础英语45句,征询语,consultation,1、Can I help you？,我能帮您什么忙吗？,2、What is your suggestion？,您有什么意见或建议吗？,3、Excuse me，may I have your name？,对不起，请问尊姓贵名？,酒店基础英语45句,指路Guide word,1、This way， please 这边请,2、Go ahead，and turn to the left/right,往前走，然后往左/右边拐,3、It is on the second floor 在二楼,4、It is next to 它紧靠着,5、It is opposite the 它在对面,6、I will take you there 我带您去,7、Go upstairs to the third floor,往楼上，走到三楼,8、Where is the toilet 请问洗手间在哪里,9、You first，please 您先，请,酒店基础英语45句,提醒用语Remind,1、Watch your step.,请走好。,2、Be careful，please.,请当心。,3、Do not worry.,不要担心。,4、Please do not smoke here.,请别在此处抽烟。,5、Please do not leave behind.,别忘了您的东西,。,酒店基础英语45句,道歉Apologize,1、I am sorry.,对不起。,2、Sorry to keep you waiting.,对不起，让您久等了。,3、please，I will ask somebody to handle it.,请稍等，我去叫人来处理。,酒店基础英语45句,问候语Greeting,1、Goodbye 再见,2、See you later 回头见,3、Good night 晚安,4、See you tomorrow 明天见,5、Have a good/nice trip 旅途愉快,6、Wish you a pleasant journey 旅途愉快,7、Good luck 祝您好运,8、Goodbye and thanks for coming 再见，多谢光临,9、Goodbye and hope to see you again,再见，欢迎下次光临,10、I am glad to be service to you 很高兴为您服务,酒店部门名称Department,总经理办公室,General Manager,，,s Office,市场销售部,Sales And Marketing Department,工程部,Engineering Department,餐饮部,Food and Beverage Department,保安部,Security Department,前厅部,Front Office,客房部,Housekeeping Department,人力资源部,Human Resource Department,娱乐部,Entertainment Department,酒店职位名称Position,总经理,General Manager,副总经理,deputy General Manager,经理,Manager,大堂副理,Assistant Manager,主管,Supervisor,领班,Captain,客房服务员,Attendant,餐厅男服务员,Waiter,餐厅女服务员,Waitress,职员,Clerk,接线员,Operator,行李员,Bellman,司机,Driver,接待员,Receptionist,数字Number,1one,2two 3three 4four 5five,6six 7seven 8 eight 9 nine 10ten,第一 first 第二 second,第,三 third 第四 fourth,第五 fifth 第六 sixth,第七 seventh 第八 eighth,第九 ninth 第十 tenth,星 期Week,星期一 Monday 星期二 Tuesday,星期三 Wednesday 星期四 Thursday,星期五 Friday 星期六 Saturday,星期日 Sunday,月 份Month,一 月 January 二 月 February,三 月 March 四 月 April,五 月 May 六 月 June,七 月 July 八 月 August,九 月 September 十 月 October,十一月November 十二月December,季节Season,春季 Spring 夏季 Summer,秋季 Autumn 冬季 Winter,节日和庆祝日Festival,新 年 New year,元 旦 New Year,，,s Day,春 节 Spring Festival,妇女节 Womens Day,劳动节 Labor Day,感恩节 Thanksgiving Day,国庆节 National Day,圣诞节 Christmas,平安夜 Christmas Eve,