埃森哲-下一代数据中心运维规划方案

埃森哲埃森哲-下一代数据中心下一代数据中心运维规划方案运维规划方案Platform&Facilities Mgt.CMDBIntroductiontotheNGDCv3ServicesStackFocusesonboththeTechnologyandOperationsstackstoprovidea“topdown”ServiceOrientedInfrastructureITILbasedframeworkforInfrastructureServicesBSMITSMBusinessServicesITProcessesApplicationMgmtInfrastructureServicesApplicationServices SecMgmtSecurityServicesPooled&VirtualizedResourcesShared Aggregated Bladed GRIDInfrastructureComponentsServer Storage Network SecurityBackup&Archive InfrastructureServicesPlatformServicesProvisioningServicesGRIDServicesStorageServicesDR&BCPServicesOperationsMgmtInfraMgmtIntegrationServicesBroker MiddlewareWeb Services Ent Service Bus EAISOABatchNGDCv3ServicesStackClient/ServerBIERP&CRMWeb&PortalITILv3extendstheServiceManagementframeworktoincludeServiceStrategyandServiceLifecyclecomponentsGreenITconsiderationsdrivetheNGDCfacilitiesApplicationCloud:“SoftwareasaService”deliversbusinessservicesfrombeyondthefirewallInfrastructureCloud:“PlatformasaService”providesvirtualizedinfrastructuretotheNGDCfrombeyondthefirewallServiceOrientedInfrastructureVirtualizedResourceServiceAutomatedProcessTechnologyIntegratedTools&DataManagementPaaS Services CloudGRIDappsSaaSInfraCloudAppCloudEnablement,integrationandseamlessoperationofInfrastructureasaService.ManagedbyBSMlayerwhichisorientedtobusinessoutcomes.2Copyright2009AccentureAllRightsReserved.TheNGDCReferenceArchitectureModelSANNASBackupSTORAGEPredictiveOperationsWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering&BillingWorkloadRequestsandProvisioningSharedTechnicalInfrastructureOperationsManagementArchiveRed zoneYellow zoneGreen zoneStorage NetNETWORKNETWORKSystem ZRules&RequestsThe Service Catalogue and Policy Rules define how business applications can and must use the technical infrastructure(e.g.SLA).Work Requests are new requests for infrastructure services.DC model contains a logical view of the entire data center.OrchestrationEngineExecute automated workflows to assign and deploy technical infrastructure in response to the policy rules,work requests and real time inputs.Metering&BillingInfrastructure usage and SLAs are processed to create bills/invoices.PredictiveOperationsInfrastructure usage metrics,alerts and alarms are processed by the Predictive Operations monitor and change requests returned to the Orchestration Engine for action through balancing the requests with policy rules for the IT service and incoming work requests.ITAutomationRequestsInfrastructure components are assigned to specific work requests.MonitoringOutputsThe deployment and usage metrics,alerts and alarms are captured and passed to the Predictive Operations monitor.BusinessServiceManagement(BSM)ConfigurationManagementDatabase(CMDB)BusinessServiceManagement(BSM)Business Service Management enables“service orientated infrastructure”(SOI)and allows IT to be managed from the perspective of the business.ConfigurationManagementDatabase(CMDB)The CMDB contains all of the IT organizations key parts(Configuration Items),their attributes and their inter-relationshipsVirtualizationVirtualizationPolicy RulesDC ModelRequestsService CatalogueDMZsTheArchitectureBlueprintfortheNGDC3Copyright2009AccentureAllRightsReserved.NGDCSolutionArchitectureBMCMappingSANNASBackupSTORAGEWindowsLinuxUNIXPLATFORMOrchestration&ProvisioningMetering&BillingWorkloadRequestsandProvisioningSharedTechnicalInfrastructureOperationsManagementArchiveSecretRestrictedCommercialUnclassifiedRaw InternetNETWORKNETWORKBMC RemedyIT ServiceRequest MgmtPredictiveOperations Infrastructure Mgmt/Technical OperationsIT Service Level MgmtAvailability/Capacity MgmtService DeskIT Asset MgmtBusinessServiceMgmtConfigurationManagement/CMDBServiceCatalogPolicy RulesWork RequestsDC ModelBMC Service Level ManagementAtriumOrchestratorBMC AtriumCMDBBMC Remedy AssetManagementBMC Remedy Service DeskBMC ServiceLevelManagementBMC PerformanceManagerBMC Remedy IT Service ManagementSuiteBMC PerformanceAssuranceBladeLogic4Copyright2009AccentureAllRightsReserved.BMCAnalyticsforBSMBMC Service Level ManagementBMCDiscoveryforBusinessProcessesBMCRemedyServiceDeskBMCConfigurationManager/BMCAtriumCMDBEnterpriseManagerBMCServiceImpactManagerBMCServiceLevelManagementBMCServiceImpactManagerBMCEventManagerBMCRemedyITServiceManagementSuiteBMCPerformanceAnalyzerBMCRemedyITServiceManagementSuiteBMCProactiveNetAnalyticsBMCPerformanceManagerBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMCTopologyDiscoveryBMCPatrolReportingforNetworksBMCPerformanceAnalyzerBMCIdentityDiscoveryBMCBackupandRecoverySolutionforIMSBMCRemedyChangeManagerBMCNGDCFrameworkMapping5Copyright2009AccentureAllRightsReserved.6Copyright 2009 Accenture All Rights Reserved.BMCAnalyticsforBSMBMC Service Level ManagementBMCDiscoveryforBusinessProcessesBMCRemedyServiceDeskBMCConfigurationManager/BMCAtriumCMDBEnterpriseManagerBMCServiceImpactManagerBMCServiceLevelManagementBMCServiceImpactManagerBMCEventManagerBMCRemedyITServiceManagementSuiteBMCPerformanceAnalyzerBMCRemedyITServiceManagementSuiteBMCProactiveNetAnalyticsBMCPerformanceManagerBMC Configuration Manager/BMC Atrium CMDB Enterprise ManagerBMC Patrol EnterpriseManagerBMC Remedy AssetManagementBMCTopologyDiscoveryBMCPatrolReportingforNetworksBMCPerformanceAnalyzerBMCIdentityDiscoveryBMCBackupandRecoverySolutionforIMSBMCRemedyChangeManagerBMCNGDCFrameworkMappingContents1.NGDCIntroduction2.FunctionalSpecificationBusinessScenarios3.SolutionArchitectureOverview4.POCWalkthrough5.ClientCredentials8Copyright2009AccentureAllRightsReserved.POCFunctionalRequirementsFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011-Usage Report and billingBelowisare-caponthefunctionalspecificationsthatwererequiredtobedemonstratedfortheProofofConceptwhicharekeyelementstotheNGDCvision9Copyright2009AccentureAllRightsReserved.POCFunctionalRequirements-GroupingFS-001 Basic application server provisioningFS-002 Basic Application server De-provisioningFS-003 Basic Server ModificationFS-004 Service Creation and ManagementFS-005 Maintain service through a Platform FailureFS-006 Maintain Service through SLA BreachFS-007 Service/Server ArchivalFS-008 Short Term Service RequestFS-009 Manage Scientific Compute Grid CapacityFS-010 Single Point of Management and ControlFS-011-Usage Report and billingBelowisare-caponthefunctionalspecificationsthatwererequiredtobedemonstratedfortheProofofConceptwhicharekeyelementstotheNGDCvisionNot part of Phase 110Copyright2009AccentureAllRightsReserved.BMCProductDescriptionsBMC Service Request Manager(SRM)BMC Service Request Management(SRM)allows IT to define offered services,publish those services in a Service Catalog and automate the fulfillment of those services for their end-users.BMC Remedy IT Service Management(ITSM)The BMC Remedy IT Service Management Suite reduces complexity and makes customer support,change management,and asset management integrated and efficient.With BMC,you gain business transparency,visibility,and control across all of service support with one solution.BMC Atrium Core(AC)BMC Atrium Core activates Business Service Management(BSM)by providing a shared set of enabling technologies that bring business relevance to your BMC and third-party IT solutions by providing a single,federated configuration management database(CMDB),business service model,and common views that provide business relevant views into IT management.BMC BladeLogic Operations Manager(BLOM)The BMC BladeLogic Operations Manager is a leading platform for the management,control and enforcement of configuration changes in the data center.It consists of three modules that address the three most pressing needs in the data center:Configuration,Compliance,and Virtualization.BMC Atrium Orchestrator(AO)BMC Atrium Orchestrator enables IT Operations organizations to automate routine,labor-intensive,error-prone tasks,leveraging systems,applications and tools across silos in the operations environment,from trouble ticketing,fault management,performance monitoring,virtualization management,CMDB,and more.11Copyright2009AccentureAllRightsReserved.BMCProductDescriptions,contdBMC Event and Impact Management(BEIM)BMC Event and Impact Management delivers consolidated,automated event management,with event prioritization according to business context.BMC Performance Manager(BPM)BMC Performance Management proactively manages the availability and performance of your distributed systems environment,including your network and a broad range of applications,databases,and operating systems,as well as synthetic and real transaction response times.BMC Service Level Management(SLM)With BMC Service Level Management(SLM),IT can manage the entire range of service level agreement(SLA),from defining SLAs and monitoring compliance to collecting and analyzing KPI data,addressing problem areas,and continually refining the services offered.BMC Dashboards(Dash)BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass.BMC Analytics for BSM(BO)BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk,BMC Remedy Asset Management,and BMC Atrium CMDB12Copyright2009AccentureAllRightsReserved.BMCProductMappingsUseCaseSRMITSMAtriumCoreBLOpMgrAOBEIMBPMSLMBODashFS-001FS-002FS-003FS-004FS-005FS-006FS-008FS-010FS-01113Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-001:BasicApplicationServerProvisioningFunctionParametersProvision of a new application/server platform according to the selections made from Service Catalog.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.Target Network:RestrictedUnrestrictedetcPlatform Tier:ChoiceOS:Windows 2003 EE LinuxStorage Volume&Tier:xGB,SAN or NAS,if to archiveProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceFrom the Platform Tier choice determine which Platform to create the service from(i.e.Hp/Dell/IBM Blade;VMware;eGeneraFrom the Storage parameter determine which storage tier to provision fromCreate the necessary provisioning requests either directly to the“bare-metal”or via a message-broker/interface to a specific provisioning toolDeliver application serverReturn neccesary meta-data to the authorised requesterProvide platform from the poolProvision the requested operating system onto the platformBasic operating system configuration completed:administrator accounts,network configurations specific to the VLAN,etcProvide storage from the storage pool according to tierUpdate data archiving policesAdd server to data backup service the relevant backup/recovery policyEnsure new application server is monitored by OperationsRe-evaluate capacity across the server to identify any limits being reachedUpdate the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products14Copyright2009AccentureAllRightsReserved.FS-001Key Functional Specifications includeProvision of a new application/server platform according to the selections made from Service Catalogue.This process should decide on what physical components to provision the service,secure those resources and provision to the options/parameters provided.The end result is a single“server”,located on the correct QinetiQ VLAN,providing the requested service characteristics(e.g.operating system and storage).Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully.15Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-002:BasicApplicationServerDe-provisioningFunctionParametersDeprovision an application server in a secure manner and return the components to the resource pools.Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fullyApplication Server Name:NameProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end provisioning of the serviceValidate the request and action any due-diligence(e.g.determine if in use;provide a cooling off period)Determine the infrastructure components being used and construct the necessary provisioning requestsMark as“Out of Service”Move to Quarantine VLANS and“clean”accordinglyDeprovision the platform configurationReturn capacity to the pool of available resourceBackup data and mark as archival“Wipe”data and return storage to the poolRemove server from active monitoringRe-evaluate capacity across the infrasturctureUpdate the clients Service List to ensure billing records are accurateService Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products16Copyright2009AccentureAllRightsReserved.FS-002Key Functional Specifications IncludeDe-provision an application server in a secure manner and return the components to the resource pools.Data should be backed up.Key focus here is the correct sequencing of the individual provisioning requests and ensuring that the entire request is completed fully17Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-003:BasicServerModificationFunctionParametersAllow an authorised requester to change tiers of service.The changes allowed will be dependant on the current service class/tierService Item(s)Old Service Level/TierNew Service Level/TierProvisioning OrchestrationServer PlatformStoragePredictive OperationsManage the end to end changeValidate the change request and action any due diligenceDetermine the affected infrastructure components and created the necessary provisioning requestsFor VMware this will provide for changes to virtual CPU and allocated memoryFor Blades move operating system to higher/lower class of serverMove operating system between physical and virtual infrastructureIncrease/decrease storage allocatedMove storage allocation:SAN to NAS and vice versaChange data archiving policiesUpdate monitoring accordinglyUpdate client billing records to reflect new tariff Service Request Mgmnt 7.5ITSM Suite 7.5Atrium Core 7.5BladeLogic Operations MngrBMC Atrium OrchestratorBMC Products18Copyright2009AccentureAllRightsReserved.FS-003Key Functional Specifications includeAbility to modify a servers characteristics after deployment based on business or computing needsIncrease utilization of available resources through improved allocation based on centrally managed infrastructure Ability to change service tier level in response to business requirements relating to that serverImmediate update of billing instruction based on requested server changes19Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-004:ServiceCreationandManagementFunctionParametersAllow a“Service”to be created from one or more application servers and define availability and performance characteristics.Service NameService Servers:List of application serversAvailability:High|StandardGuarantee Performance:Yes|NoProvisioning OrchestrationServer PlatformStoragePredictive OperationsCreate Service in the CMDBOrchestrate required provisioning request for clustering of operating system,application or databaseAction requests for clustering of Operating system and/or application and/or databaseNoneCreate necessary monitoring rules/alertsUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5BMC Atrium OrchestratorBMC Performance MngerBMC Products20Copyright2009AccentureAllRightsReserved.FS-004Key Functional Specifications IncludeAllow a Service to be created from one or more application servers and define availability and performance characteristics21Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-005:MaintainServiceThroughaPlatformFailureFunctionParametersPredictive Operations will detect a platform failure and,depending on the services availability class,will either:for Standard availability,raise a trouble ticket to have the outage dealt with manuallyFor High availablity,provide alternate platform for hosting of the application and action automaticallyAlert received that Platform in the Service has failedProvisioning OrchestrationServer PlatformStoragePredictive OperationsDetermine action to take dependent on Availablity class of the Service:“Standard”should raise a trouble ticket;“High”should initiate automatic repositioningDetermine the platform components neededCreate&orchestrate the necessary provisioning requestsProvide new platform from pool and configure accordinglyMove operating system workloadIsolate/take offline failed platform if possible/requiredReallocate storage to new platform poolValidate data integrityPerform restore if requiredIdentify the platform failure and create alert for OrchestrationUpdate client billing recordsBMC Event and Impact MgmntAtrium Core 7.5ITSM Suite 7.5BMC Atrium OrchestratorBMC Performance MngrBladeLogic Operations MngrBMC Products22Copyright2009AccentureAllRightsReserved.FS-005Key Functional Specifications includeFor a standard availability outage a such as a basic application server outage in development,the infrastructure service is immediately aware and a manual ticket is raisedSolution path is followed in accordance with remedy instructions until service is restored 23Copyright2009AccentureAllRightsReserved.FS-005(cntd)Key Functional Specifications IncludeFor a high available service outage such as a server failure,the infrastructure is again notified and the application is automatically transferred to an available resource 24Copyright2009AccentureAllRightsReserved.FunctionalRequirementFS-006:MaintainServiceThroughServiceLevelBreachFunctionParametersPredictive Operations will predict or detect a breach of a Service Level and alert OrchestrationThe base example is that“response time”of a transaction is increasing and approaching/breaching a threshold.Resources can be added/removed from a service to ensure the provided capacity is a close fit to the application demandsService NameSLA BreachProvisioning OrchestrationServer PlatformStoragePredictive OperationsValidate the alert and determine action to take:Create trouble ticket is“Guarentee Performance”of the Service is“NO”Orchestrate required action to be able to address the SLA breachDetermine infrastructure components to add/remove to the service Options:Add/removed resources from a Virtual serversMove operating system onto higher platform tierProvision and allocate additional platform for application or database layerAdd/remove storage as requiredMove storage to higher/lower tierService level breach is detected or predictedCreate alert and send to OrchestrationUpdate client billing records accordingly(e.g.Service credits for period when SLA was not being met)BMC Event and Impact MgmntAtrium Core 7.5ITSM Suite 7.5Remedy SLMBMC Atrium OrchestratorBMC Performance MngerBladeLogic Operations MngrBMC Products25Copyright2009AccentureAllRightsReserved.FS-006Key Functional Specifications IncludePredictive Operations will predict or detect a breach of a Service Level and alert OrchestrationThe base example is that“response time”of a transaction is increasi