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目 錄 商務必備： 15種商務英語電話應答 生活用語：手機語音英語提示 職場英語：打錯電話怎麼處理？ 口語演練：如何轉接客戶來電（ 1） 口語演練：如何轉接客戶來電（ 2） 複述三只小豬的故事 商務必備： 15種商務英語電話應答 情况一：打电话的人找的是你自己 Is Daisy there？ （ Daisy 在吗？） This is she. 我就是。 （注： 男的用 This is he.） Youre speaking/talking to her. 你正在跟她说话。 （注 :男的用 Youre speaking/talking to him.） This is Daisy. 我就是 Daisy. Thats me. 我就是。 情况二：打电话的人要找的人不在 May I speak to Mr. Gates？ （请问 Gates 先生在吗？） He is not here right now. 他现在不在这里。 He is out. 他出去了。 He is in a meeting right now. 他现在正在开会。 Youve just missed him. 你刚好错过他了。 He is just stepped out. 他刚好出去了。 情况三：打电话的人要找的人不在， 问对方是否要留言 Can I talk to Mark？ （我可以跟 Mark 讲话吗？） He is out on his lunch break right now. Would you like to leave a message？ 他出去吃午饭了， 你要留言吗？ He is not available right now. Can I take a message？ 他不在， 我可以帮你传话吗？ 情况四：打电话的人问他要找的人何时回来 Do you know when he will be back？ 你知道他什么时候会回来吗？ Im sorry. I dont know. 抱歉， 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 情况五：打电话的人问他要找的人在哪里 Do you have any idea where he is？ 你知道他在哪里吗？ Sorry. I dont know. 抱歉， 我不知道。 He is at work right now. Do you want his phone number？ 他现在在上班。你要不要他的电话号码？ 情况六：打电话的人要找的人不在， 愿意接受 对方的留言 Can I leave a message？ 我可以留个话嗎？ Yes. Go ahead, please. 可以， 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然， 稍等一下让我拿个纸笔。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然， 如果你可以等我一下 下， 让我找张纸写下来。 情况七：接受对方留言时听不清楚， 希望对方重复 When he comes back, can you have him call me at (206) 5551212？ 他回来后， 能不能让他打 （ 206） 5551212 这 个号码给我？ Can you repeat again, please？ 能不能请你再重 复一次？ (Say) Again, please？ 再说一次好吗？ Pardon？ 抱歉。（请再说一次） Come again, please？ 再说一次好吗？ Im sorry？ 抱歉。（请再说一次） 情况八：对方希望留话，怕听错了，不想接受对方的留 言 May I leave a message？ 我能否留个话？ You know what？ My English is not that great, and I dont want to miss anything. Would you mind calling back later？ Im sorry. 你知道吗？ 我的英文不是非常好， 我不想听 错话。你介意稍后再打来吗？ 我很抱歉。 If you dont mind, could you please call back and leave a message on the answering machine？ My English is not very good. 如果你不介意的话， 能否请你再打一次， 然 后在录音机上留言？ 我的英文不是很好。 情况九：打电话的人要找的人是别人， 请对 方稍等 Is Brandon there？ Brandon 在吗？ Yes, he is. One moment, please. 他在。请 稍等。 Hold, please. 请稍等。 Hold on, please. 请稍等。 Let me see if he is here. Hang on. OK？ 我看看他在不在。等一下， 好吗？ 情况十：对方打错电话 Can I speak to Alexander Walker？ 我可以和 Alexander Walker 说话吗？ Alexander Walker？ Im sorry, but there is nobody here by this name. Alexander Walker？ 抱歉， 这里没这个人。 Im sorry. Im afraid youve got the wrong number. 抱歉， 恐怕你打错电话了。 What number did you dial？ 你打几号？ 情况十一：对方要求跟（打电话的人）刚刚已经通 过话的人再讲话 Can you put Daisy back on？ I forgot to tell her something. 你能否请 Daisy再来听电话呢？ 我忘了跟她讲一件 事。 Sure. Ill go get her. 当然！ 我这就去叫她。 情况十二：电话没人接（或录音机） Is he there？ 他在吗？ No one is there. 没人在。 Nobody answered. 没人接。 No. I got the answering machine. 没有！ 是录音机。 情况十三：电话打不通 Did it go through？ （电话）打通了吗？ The line was busy. 电话忙线。 I got the busy signals 电话忙线。 情况十四：（因自己忙等原因）请别人去接 电话 Paul, can you answer the phone？ Im busy. Paul， 你能不能去接电话？ 我在忙。 Can you get it, Paul？ My hands are tied. Paul. 你能不能去接电话？ 我现在不能接。 Yes, dear. 是的， 亲爱的。 情况十五：接到无人电话（就是打来了却不说 话的那种） Who called？ 谁打来的？ No one. He hung up on me. 没人。他把电话 挂了。 Wrong number, I guess. He hung up without saying a word. 打错了， 我想。他一句话也没说就把电话 挂了。 生活用語：手機語音英語提示 1、空号： 中文：您好！您所拨打的号码是空号，请核对后再拨。 英文： Sorry! The number you dialed does not exist, please check it and dial later. 2、被叫用户关机： 中文：您好！您所拨打的电话已关机。 英文： Sorry! The subscriber you dialed is power off. 3、被叫不在服务区： 中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。 英文： Sorry！ The subscriber you dialed can not be connected for the moment, please redial later. 4、主叫欠费停机 /单向停机 中文：对不起！您的电话已欠费，请您续交话费，谢谢！ 英文： Sorry, your telephone charge is overdue, please renew it, thank you! 5、用户申请临时停机 /其他原因暂时停机： 中文：对不起！您的电话已停机。详情请撥打 “1860”。 英文： Sorry! Your telephone service is suspended, for more information, please dial“1860”. 6、被叫停机： 中文：对不起！您拨打的电话已停机。 英文： Sorry! The number you dialed is out of service. 7、被叫忙： （ 1）被叫用户登记了呼叫等待功能 中文：您好！请不要挂机，您拨打的电话正在通话中。 英文： Sorry! Please hold on， the subscriber you dialed is busy now. （ 2）被叫用户未登记呼叫等待功能 中文：您好！您拨打的电话正在通话中，请稍后再拨。 英文： Sorry! The subscriber you dialed is busy now ,please redial later. 8、中继忙 /网络忙： 中文：对不起！您拨打的用户暂时无法接通，请稍后再拨。 英文： Sorry！ The subscriber you dialed can not be connected for the moment, please redial later. 9、被叫用户设置了呼入限制： 中文：对不起！您拨打的用户已设置呼入限制 . 英文： Sorry! The subscriber you dialed has set barring of incoming calls. 10、国际长权限制： 中文：您好！您的电话尚未登记国际长途业务，请办理登记手续。 详情请撥打 “1860”。 英文： Sorry! You have not applied for IDD service, please make registrations. For more information, please dial“1860”. 11、 GSM手机拨 GSM手机加 0”： 中文：请直接拨打对方手机号码，无需加 0”。 英文： Sorry! Please dial mobile phone number directly, no need to dial“0”. 12、固定网拨本地 GSM手机加 0”： 中文：请直接拨打对方手机号码，无需加 0”。 英文： Sorry! Please dial mobile phone number directly, no need to dial“0 13、拨号未加长途区号： 中文：您好！请在号码前加拨长途区号。 英文： Sorry! Please dial area code before the number you dialed. 14、 112紧急呼叫： 中文：您好！匪警请拨 110，火警请拨 119，急救中心请拨 120，交通故障请 拨 122，市话障碍请在 112前加拨长途区号。 英文： Hello! Please dial 110 for police,119 for fire,120 for ambulance， 122 for traffic accident and dial area code before 112 for fixed-phone obstacle. 15、其它运营商方向线路故障： 中文：对不起！对方网络暂时无法接通，请稍后再拨。 英文： Sorry! The other operators network can not be connected for the moment, please redial later. 16、长权限制 /非法主叫 : 中文：对不起！您的电话尚未申请此项服务。详情请垂 询 1860”。 英文： Sorry! You have not applied for this service, please dial“1860”for more information. 17、被叫久叫不应 中文：对不起，您拨打的电话暂时无人接听，请稍后再 拨。 英文： Sorry! The phone you dialed is not be answered for the moment, please redial later. 職場英語：打錯電話怎麼處理？ I .beg you pardon？ Miss who？ 对不起，你说谁？ 2 Im sorry， but I dont know that name 对不起，我不认识这个人。 3 You must have the wrong number 你一定是弄错号码了。 4 Come on I know Annas there Let me talk to her 不要这样好不好。我知道安娜在那儿，让我跟她讲话。 5 Theres no one named Anna here 这儿没有叫安娜的。 6 Are you sure you have the right name？ 你肯定没弄错姓名吗？ 7 What number are you trying to dial？ 你要的电话是什么号码？ 8 Id like to make a person-to-person call to Beijing， China 我想打一个通到中国北京的叫人电话。 9 To Mr. Qin at 6634-6972 找秦先生，号码是 6634-6972 10 Mr. Zhou， will you hold the line， please？ 周先生，请稍等一会儿好吗？ 11 There is no Qin at that number 那个号码查无秦先生。 12 Will you check the number again， please？ 请您再核对一下电话号码好吗？ 13 What the number I gave you， operator？ 接线员，我给你的号码是多少？ 14 Ive given you a wrong number 我给错电话号码了？ 15 Im afraid you have the wrong number 我想您打错了。 16 I suggest you look in the phone book 我建议您查一下电话簿。 口語實戰演練：如何轉接客戶來電 A: Good afternoon, Sales Department. May I help you? 下午好，销售部，我能帮你什么忙吗？ B: Could I speak to Mr. Bush, please? 可以和 Bush先生说话吗？ A: Ill see if he is available. Who shall I say is calling, please? 我要看一看他是否在。请问我得告诉他谁打来的？ B: John Smith. A: Hold the line, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you? 请别挂机， Bush先生正在和总经理开会，我可以帮你忙吗？ B: Well, I want to discuss with him the new contract we signed last week. 好的，我想跟他讨论一下我们上星期签订的合同。 A: I dont think the meeting will go on much longer. Shall I ask him to call you when he is free? 我想会议不会开得太久，我让他有空给你打电话，好吗？ B: Yes, that would be easiest. 是的，那样最好了。 A: Could I have your name again, please? 请再一次告诉我你的姓名，好吗？ B: Yes. Its John Smith. 好的，我叫 John Smith。 A: And the number? 电话号码呢？ B: 021-64358796 A: OK. Youll be hearing from Mr. Bush later in the morning then, Mr. Smith. 好的， Smith先生，早上晚些时候，你会收到 Bush先生的电话。 B: Thank you for your help. Good-bye. 谢谢你的帮助，再见。 A: You are welcome. Good-bye. 别客气，再见。 The Story of the Three Little Pigs There was an old sow with three little pigs, and as she had not enough to keep them, she sent them out to seek their fortune. The first that went off met a man with a bundle of straw, and said to him: Please, man, give me that straw to build a house. Which the man did, and the little pig built a house with it. Presently came along a wolf, and knocked at the door, and said: Little pig, little pig, let me come in. To which the pig answered: No, no, by the hair of my chimney chin chin. The wolf then answered to that: Then Ill huff, and Ill puff, and Ill blow your house in. So he huffed, and he puffed, and he blew his house in, and ate up the little pig. The second little pig met a man with a bundle of furze and said: Please, man, give me that furze to build a house. Which the man did, and the pig built his house. Then along came the wolf, and said: Little pig, little pig, let me come in. No, no, by the hair of my chimney chin chin. Then Ill huff, and Ill puff, and Ill blow your house in. So he huffed, and he puffed, and he puffed, and he huffed, and at last he blew the house down, and he ate up the little pig. The third little pig met a man with a load of bricks, and said: Please, man, give me those bricks to build a house with. So the man gave him the bricks, and he built his house with them. So the wolf came, as he did to the other little pigs, and said: Little pig, little pig, let me come in. No, no, by the hair of my chimney chin chin. Then Ill huff, and Ill puff, and Ill blow your house in. Well, he huffed, and he puffed, and he huffed and he puffed, and he puffed and huffed; but he could not get the house down. When he found that he could not, with all his huffing and puffing, blow the house down, he said: Little pig, I know where there is a nice field of turnips. “Where?” said the little pig. Oh, in Mr. Smiths Home-field, and if you will be ready tomorrow morning I will call for you, and we will go together, and get some for dinner. “Very well,” said the little pig, “I will be ready. What time do you mean to go?” Oh, at six oclock. Well, the little pig got up at five, and got the turnips before the wolf came (which he did about six), who said: “Little pig, are you ready?” The little pig said: “Ready! I have been and come back again, and got a nice pot full for dinner.” The wolf felt very angry at this, but thought that he would be up to the little pig somehow or other, so he said: “Little pig, I know where there is a nice apple tree.” “Where?” said the pig. “Down at Merry-garden,” replied the wolf, “and if you will not deceive me I will come for you at five oclock tomorrow and get some apples.” Well, the little pig bustled up the next morning at four oclock, and went off for the apples, hoping to get back before the wolf came; but he had further to go, and had to climb the tree, so that just as he was coming down from it, he saw the wolf coming, which, as you may suppose, frightened him very much. When the wolf came up he said: Little pig, what! are you here before me? Are they nice apples? “Yes, very,” said the little pig. “I will throw you down one.” And he threw it so far, that, while the wolf was gone to pick it up, the little pig jumped down and ran home. The next day the wolf came again, and said to the little pig: “Little pig, there is a fair at Shackling this afternoon, will you go?” “Oh yes,” said the pig, “I will go; what time shall you be ready?” “At three,” said the wolf. So the little pig went off before the time as usual, and got to the fair, and bought a butter-churn, which he was going home with, when he saw the wolf coming. Then he could not tell what to do. So he got into the churn to hide, and by so doing turned it round, and it rolled down the hill with the pig in it, which frightened the wolf so much, that he ran home without going to the fair. He went to the little pigs house, and told him how frightened he had been by a great round thing which came down the hill past him. Then the little pig said: Hah, I frightened you, then. I had been to the fair and bought a butter-churn, and when I saw you, I got into it, and rolled down the hill. Then the wolf was very angry indeed, and declared he would eat up the little pig, and that he would get down the chimney after him. When the little pig saw what he was about, he hung on the pot full of water, and made up a blazing fire, and, just as the wolf was coming down, took off the cover, and in fell the wolf; so the little pig put on the cover again in an instant, boiled him up, and ate him for supper, and lived happy ever afterwards.
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