商务英语综合实训项目十一贸易善后工作

实训项目十一,贸易善后工作,第一节 知识巩固,一、 翻译下列索赔信，并讨论索赔信的基本结构和句型。 Dear Sirs, We regret to inform you and ask for compensation for the damages to the lot of Gentlemens Trousers we examined yesterday under our order No. 123. The packing cartons of the pants were seriously damaged and looked as if they had been broken in transit. Checking against your invoice No. 01086, we found that more than one hundred trousers are lost to the value of JPY 90 000. Because the cartons were in a terrible mess, quite a few other garments were crushed or stained and cannot be sold as new articles at the market. As the deal was on CIF basis, youd better contact your insurer and forwarder as soon with reference to compensation. Attached is a list of the lost or damaged articles and the inspection report issued by independent third party. The consignment will be put aside temporarily. If you want to continue this deal, you have to compensate us JPY 200,000 for the damage, which will be deducted from the rest 60% payment. If you want all the commodities back, you have to return our down payment and our potential profit. We await your instruction for further action. Yours truly,抱怨、索赔信函Complaints we are prepared to accept your claim and agree to compensate you by US$50,000. We greatly regret the inconvenience caused by the errors and offer our sincere apologies. Please be assured that in our future business, we will take great measures to ensure nothing like this to happen again. We hope this matter will not affect your good opinion about us. Yours sincerely,第三节 职场任务,任务一 买方验货 某服装进口商要求在装运港口验货，检验标准为AQL 1.5 for major; AQL 4.0 for minor。学生以小组的形式对这一要求进行分析讨论，并用英文解释，辅以ppt做一个presentation. （一）解释术语 ACCEPTANCE QUALITY LEVEL接收质量标准的缩写，即当一个连续批次被提交验收时，可允许的平均质量水平。 AQL普遍应用于出口服装，纺织品检验上，不同的AQL标准应用于不同物质的检验上。在AQL 抽样时，抽取的数量相同，而AQL后面跟的数值越小，允许的瑕疵数量就越少，说明品质要求越高，检验就相对较严。因其是国际公认接受质量标准，因此被广泛使用。,（二）AQL 标准表,服装企业多用AQL2.5标准和AQL4.0标准 说明： 1. AQL收货标准也适用于服装厂任何生产线（包括车缝间，成衣，查剪，中查，尾查，整烫，包装等）。 2. 以AQL2.5为例说明使用方法如下： 151件-280件抽查32件：2件及以下有问题可接受，3件及以上有问题不可接受； 501件-1200件抽查80件：5件及以下有问题可接受，6件及以上有问题不可接受； 36001件-150000件抽查500件：21件及以下有问题可接受，22件及以上有问题不可接受。 3. 不合格的处理方法： A.返工 B.挑出不合格品 C.再次按AQL2.5标准抽查直至合格为止（不分次数） D.不能返工的等于报废 （三）本案中要求港口验货的标准为AQL 1.5 for major; AQL 4.0 for minor 意思是大批量货物整体标准AQL 1.5，小批量订货或余货为AQL 4.0. 按照订购量多少确定抽检的数量和合格标准。,答案： Brief Explanation: In this case, the inspection standard for the garment required by the buyer at the export port is AQL 1.5 for major and AQL 4.0 for minor. It means that the inspection standard for the bulk as a whole is AQL 1.5 and for the small order or a few rest shipment is AQL 4.0. The number of the goods selected out of the order for inspection and the acceptance level depend on the number of the goods being ordered.,任务二 撰写、处理申诉信和索赔信。 （一）学生3人一组，两组同学分别扮演“任务一”中的进口商和出口商； （二）进口组以服装产品抽检不达标为由撰写索赔信函，同时传真检验报告给出口方，或提出拒收、拒付要求； （三）出口组分析研究检验结果，评估损失，及时撰写回复信函，并安慰进口商的情绪； （四）教师点评。,答案： 进口组索赔信函（或拒收、拒付） Hello Steven, We regret to inform you that the bulk you produced for our order is not up to the standard in the inspection at the port of loading. The inspection report issued by independent third party, which will be faxed to you soon, is the proof. According to AQL 1.5 and the quantity of 5,000 pieces ordered, the maximum failed products should be no more than 7 pieces out of the inspected 200 pieces. However, the report shows a total of 10 pieces failed. We are asking that the whole bulk be re-examined thoroughly by you in 7 days. You should select out all the products that are not up to the standard and make all the 5000 pieces qualified. We will re-inspect them at the port. At present, for the delay of the shipment, we are claiming for compensation of USD2,000 demurrage charge for the 7 days. And if the bulk fails against in the re-inspection, we will cancel the contract and you should return us the 30% down payment and extra compensation of USD10,000 for our potential profit. We trust you will settle the matter well and reply us promptly. Yours faithfully, John,出口组回复信函 Hello John, We are terribly sorry for what happened to your order. After examining the inspection report, we feel regretful to your loss and the humiliating inspection result. It has always been our commitment to provide qualified products for our clients, especially the long-term cooperation partner like you. However, after our investigation, we find that some of those products were produced by some workers newly recruited and therefore it caused the possibility of inspection failure. We are reacting immediately towards your information and are doing an assessment right now. We will advise you of our settlement and remedies in 24 hours and we feel sure it will be satisfactory to you. Meanwhile, we have already asked our forwarder to send back the dispatch and will re-examine them as carefully as we could. We will send you all 5,000 pieces qualified products in 7 days. We apologize again for the inspection and our negligence. Yours faithfully, Steven,任务三 理赔 （一）出口组确认是自己的责任，按照对方损失予以赔偿，商品降价7%，并请求进口方予以谅解，提出修复关系的愿望。学生根据此要求撰写理赔信函； （二）进口组接受上述理赔方案，双发达成和解。撰写同意信函； （三）教师点评。,答案： （一）出口组理赔 Dear Sirs, We are very sorry to learn from your letter of October 19 that our shipment covering your order No. 2314 was found defective. Upon investigation we have discovered that defective goods sometimes filter in despite rigorous inspection prior to shipment. We protested very severely to the manufacture with whom your order was placed. They deeply apologize for the matter and assure that they shall never allow such carelessness to happen in the future. As a settlement we have arranged to reship the whole goods by the first available ship with a special discount of 7% off the invoice amount. We add our apology for your trouble and promise to execute your orders in the future with maximum care. We hope this unpleasant case will not cast a shadow on our future business. Yours truly,（二）进口组接受理赔 Dear Sirs, Thank you for your letter of 20 May. We do appreciate your looking into the matter as soon as possible. We accept your settlement to our claim. Please assure that you can make up the high quality consignment of replacements and pack them with great care, which should reach us shortly. We hope this unfortunate accident will not affect business between us. Yours truly,