某国际知名咨询公司薪酬设计与管理步骤

Compensation Management薪酬体系的设计与管理薪酬体系的设计与管理Compensation Management工资管理工资管理Compensation Management薪酬管理的宏观战略薪酬管理的宏观战略Compensation Management本节目标本节目标在本节中，您会了解到以下内容：薪酬的定义 薪酬管理的原则薪酬总体构成薪酬战略的组成部分薪酬管理的步骤Compensation Management人是任何企业中最关键的资源，没有了他/她，公司 的财力、物力均不能得到最佳的发挥People are the key resource in any organization.Without them neither its physical resources nor the financial resources will be used to their best effect.Compensation Management薪资的定义薪资的定义薪资：由一位雇主对一位受雇者，为其已完成和将要完成的工作或已经提供或将要提供的服务，可以货币结算并由共同协议或国家法律或条例给予以确定而凭书面或口头雇佣合同致富的报酬或收入。Compensation Management薪资的定义薪资的定义薪资管理的目标薪资管理的目标 组织目标组织目标 1、保证组织可以招聘到所需要的人才；2、稳定有绩效的员工；3、给予员工报酬以增进绩效；4、以工作对组织价值为取向，划定各工作之间的合理差距，并 维持薪资给付的全面平衡；5、具有随市场及组织变动以机动调整的弹性；6、便于解释、了解、作业及控制；7、讲求成本效益而不耗时耗资。Compensation Management薪资的定义薪资的定义 薪资管理的目标薪资管理的目标 员工目标员工目标 员工觉得所获待遇合理及公平，并能配合生活费及劳动力市场之水准和职责之增加，并随之调整，进而从中建立至我期许的信心。Compensation Management薪资的定义薪资的定义 工资管理的原则工资管理的原则 公平性；准确性；合理性。Compensation Management薪资的定义薪资的定义 薪资政策薪资政策 1、薪资水准 主位 中位 随位Compensation Management薪资的定义薪资的定义 薪资政策薪资政策 2、薪资架构 3、薪资基准 4、薪资异动 5、薪资控制 6、薪资沟通Compensation Management薪资的定义薪资的定义 薪资作业过程薪资作业过程 政策之发展政策之发展 技术技术 结构及给付结构及给付 步骤步骤 推行推行薪资水准薪资晋升薪资计划薪资沟通工作分析工作评价薪资调查薪资咨询薪资预算工作划等核薪薪资审核薪资成本内在结构外在趋势薪等给付水准员工服益Compensation Management薪资架构薪资架构 薪资架构的理念：薪资架构的理念：对内公平性 对外公平性Compensation Management薪资架构薪资架构 薪资架构的形成：薪资架构的形成：建立公司薪资给付政策线进行薪资调查建立薪等薪级制度薪等薪级的扩延Compensation Management薪资架构薪资架构 薪资架构的选择：薪资架构的选择：等幅式薪资架构连续式扇状走向薪资架构复式薪资架曲线型给薪趋势线Compensation Management薪资管理操作的必须步骤：薪资管理操作的必须步骤：岗位分析岗位评估市场情况薪酬政策对内公平对外公平公平Compensation ManagementClass Overview (课程展望）课程展望）Session 1:Compensation Program Management 薪酬管理概述Session 2:Market Survey 市场调研Session 3:Statistic Basics&Application 统计学基础及应用Session 4:Pay Structure Design 薪酬架构的建立Session 5:Merit Pay System 基于业绩的加薪计划Session 6:Compensation Cost 薪酬成本计算Session 7:Salary Administration 薪酬管理Compensation ManagementCompensation Management薪酬管理概述薪酬管理概述Compensation Management薪酬管理的任务薪酬管理的任务To develop and deliver total compensation solution which must be：开发与实施整体薪酬计划，从而达到以下目的：Attracting，retaining and motivating the best talent the company have吸引，保留及激励本企业中的最佳人才Flexible enough to support both business strategy and employees needs具有足够的灵活性来支持业务战略及员工需求Balanced with both competitiveness and affordability达到具有竞争力及企业可负担的平衡Easy to administrate/operate便于日常管理和操作To communicate the programs with clarity that make sure：清晰地对计划进行沟通，从而：The program is understood/accepted使薪酬计划能被理解The expectations are well managed使员工的期望值处在适当的水平Compensation Management薪酬策略薪酬策略Focus on total compensation programs专注于整体薪酬体系的设计Leverage effective market survey to get competitive market information有效利用市场调研提供的市场信息Differentiate pay with the following to make sure equity 制定两极分化的薪酬制度，使薪酬与以下因素相联系Skills Using a skills based job system技能技巧 工作设置系统Performance linking with performance mgmt system工作表现 绩效考评系统Value to the business using retention programs for top talent对业务的价值 留才计划Efficient labor cost management “Using the money wisely”有效的人才成本管理 花钱的智慧Compensation Management薪酬管理目标薪酬管理目标 -平衡平衡Employee员工：Balance point平衡点：Competitiveness竞争性Affordability可负担性Flexibility灵活性Company公司：Equity公平性Consistency一致性Valuable自我价值的体现Labor cost management劳动力成本管理Merit system绩效工资体系Compensation Management薪酬管理角色分工薪酬管理角色分工Compensation position工资政策Competitive position竞争水平Labor cost人力资源成本Company Executive-Decision 高层经理 决策Human Resources-Proposal 人力资源部 提议Managers-Execution 中层主管 执行Job Evaluation system职位评估系统Compensation System工资体系Benchmarking市场调研Labor cost analysis人力成本分析Job description evaluation职位描述，评估Performance evaluation工作表现评估Salary increase decision工资增长幅度的决定Compensation ManagementDiscussion（讨论）讨论）What makes you to be a compensation professional?薪酬管理人员的素质Compensation Management薪酬管理人员的素质薪酬管理人员的素质Internal understanding 内部气候的了解Understand the company business strategy and priorities公司业务战略及重点Understand organization structure and jobs in the organization公司组织结构及业务分布External understanding 外部环境的了解Economic environment 经济环境Labor market situation and trend 人力资源市场状况及趋势 Labor law/policy update 劳动法规政策的变化Networking/interpersonal skills 人际关系网Have a resources pool to leverage for information sharing for other companys practices可以有可信的资料来源Analytical skills for interpreting the market information分析能力及解释市场信息Have fun with numbers!与数字共舞Good communication skills both oral and writing良好的口头，笔头沟通能力Compensation ManagementProgram Management Cycle 项目管理周期项目管理周期Companys Strategy and plan公司策略Human Resources Strategy人力资源策略Compensation Strategy薪酬策略Evaluation 评估Design 设计Communication&Training沟通与培训Administration 管理Implementation 实施Compensation ManagementMarket Survey市场调查市场调查Compensation Management市场调查的种类市场调查的种类Self conducted survey由本公司执行进行Buy survey report购买调查报告Company sponsored survey公司召集的调查Participant in group sponsored survey参加小组召集的调查Compensation Management衡量各种市场调查的方法的投资回报率衡量各种市场调查的方法的投资回报率Easy to conduct 实施的难易度Data quality 数据的质量Cost 成本Turn over time 周期Compensation Management不同调查方法之间的比较不同调查方法之间的比较Easy to conduct 易于实施Cost 费用Data quality 数据质量Turn over time 时效性Conduct your own survey 本公司自己进行Buy survey report 购买调查报告Attend group sponsored survey参加小组召集的调查Company sponsored survey 本公司召集的调查Compensation Management服务申请的提出服务申请的提出Purpose of the survey 调研目的Target market 目标市场Target jobs 目标工作种类Information required 所需要的信息Data of delivery expected 所需要的时间Contents of report required/Format 所需要的内容形式Additional request,if any 其他要求等Compensation Management服务申请的提出服务申请的提出-练习练习Your company is a IT multi-national company based in Beijing,the company is gong to set up a R&D center in Tianjin,you do not have branch there currently.As a compensation professional,you are invited by the project office to give come advise on how to set up Tianjin R&D centers compensation and benefits terms.As you do not have contact in Tianjin,you decide to get some information from consulting company.Raise a ROS to state your needs贵公司是一家全球行的信息公司的北京分公司，现在天津并没有任分支机构。现要在天津建立一个研发中心，筹建处要求你帮助建立研发中心的薪酬福利体系，鉴于你在天津没有任何联系，你希望咨询公司可以帮助你拿到一些资料请练习提出服务申请Compensation Management自我实施的调研自我实施的调研Purpose 目的Target market 目标市场Information needed 所需信息Method of survey 方法 Telephone calls 电话访谈 Email questionnaire 问卷Design your questionnaire 设计问题/问卷Report 报告Result analysis 结果分析Compensation ManagementDefine your market 定义市场定义市场Your companys basic profile 你公司的基本情况Industry you are in 行业Type of organization 组织形式Major competitors 主要竞争对手Other considerations in talent competing,image competing,management system competing,etc其他竞争，人才，形象，管理风格等Size of the market 市场的大小No less than 10 companies 不能少于10家公司Consistency consideration 连贯性Should maintain 80%repeated rate ever year to keep consistency每年80的一致性Compensation ManagementContents of survey 调研内容调研内容Cash Compensation items 现金项目Benefits practice 福利政策Pay policies 工资政策Retention policies 留才计划Company profiles 公司的情况Compensation ManagementDefine your questions 问题设定问题设定Use common terms,put in explanations if necessary用通用的术语，必要时有解释Use closed question with YON answer instead of open ended questions用是否问题，不要用自由发挥问题Make choices available for participants尽量使用选择题Compensation ManagementExercise （练习）练习）Company want to revisit the relocation allowance policy as the number of relocation is growing and the allowance is relative high and without update for 3 yearsPlease design a questionnaire so that you could ring around to get some market information公司现有的派遣津贴已经有年没有变化了，并且随着业务量的增加，派遣人员总数不断上升，公司担负不断增加，想调整津贴金额请设计调查问卷以收集市场信息Compensation ManagementImportance of Job Matching 工作类比的重要性工作类比的重要性Understand the methodology of survey companys benchmarking system了解调研公司的类比系统及方法Understand the benchmarking job description provided by survey company了解调研公司提供的标准工作描述Understand internal organization and job description 了解本公司的组织及工作种类及工作内容Invite business manager to participant in job matching activities why?必要时要邀请业务经理参加工作类比会议-为什么？Compensation ManagementSurvey data categories 调研数据的分类调研数据的分类Base pay 基本薪资Monthly base salary times 12基本月薪*12Guaranteed pay 固定收入Including allowances,year end bonus without measurements包括津贴，年底固定奖金Total cash 全部现金收入Including any variable bonus,incentive with measurements抱愧浮动奖金，销售奖金Total compensation Any cash payment or benefits portion包括其它及福利 Total Remuneration BenefitsIncentive pay variable bonusAllowance(s)Fixed bonus(es)Base payTotal RemTotal CashGuaranteed CashCompensation ManagementAnalysis of Survey Data 分析调研数据分析调研数据To understand 理解 How data was collected 数据采集的方法 How to read the survey report 如何解读调研报告 What the data represents for 数字会说话 How can we use the data 如何运用数据 Your competitive position 你公司的竞争水平 Define your future salary structure 制定薪酬架构 Compensation ManagementSurvey reports contents 调查报告内容调查报告内容Executive summary 概述 A high level economic/labor market trend report 对经济情况及人才市场走势的概述Detailed remuneration data Usually by job families 分工作种类Market position comparison What is your companys pay position 你公司与市场平均水平的比较Questionnaire analysis 问卷分析 Salary administration policies 薪酬政策 Benefits programs 福利项目 Retention programs 留才计划Compensation ManagementStatistic Basics&Application统计学基础及应用统计学基础及应用Compensation ManagementStatistics Terms 统计学基础统计学基础Mean 平均值平均值 Unweighted mean 不加权平均值不加权平均值 Weighted mean 加权平均值加权平均值Median 中值中值Percentile 百分位值百分位值Quartile 区间区间Compensation ManagementMean 平均值平均值The average of a set of data points.it is sum of the data divided by the no.of points 一组数据的综合除以个数Unweighted mean 不加权平均值 Obtained by computing the average of the values of the data points 直接平均法Weighted mean 加权平均值 Obtained by weighting each value by the no.of data occurred then computing the average 考虑每个数据的个数因素然后加以平均Compensation ManagementExample of Computing Mean CompanyAverage Salary(RMB)No.of IncumbentsAverage salary X No.Of IncumbentsA100,000202,000,000B120,000101,200,000C140,000101,400,000Total360,000404,600,000Unweighted mean(直接平均值）直接平均值）of the 3 companies:360000/3=120000Weighted mean（间接平均值）间接平均值）of the 3 companies:4600000/40=115000Compensation ManagementExercise of Computing Mean Refer to Survey Data计算平均值的练习计算平均值的练习Compensation ManagementExercise of Calculating Mean 计算平均值的练习计算平均值的练习unweightedweightedpositionlevelincumbents50pmeanmeanJunior accountant11056000secretary12160000HR Assistant11469000Compensation ManagementMedian 中值中值The point along an ordered data points at which an equal no.of data points fall above and below在一组数据中，排序后有一半的数据在此之上，一半的数据在此之下For an odd no.of data points,median is the middle data points在奇数个数据中，中值就是排在最中间的那个数的值For an even no.of data points,median is the average of the 2 middle-most data points在偶数个数据中，中值就是排在最中间的两个数的平均值Compensation ManagementExample of computing median(1)计算中值的练习（计算中值的练习（1）Unordered dataOrdered data median74000625005450042800332002600013100Compensation ManagementExample of computing median(2)计算中值的练习（计算中值的练习（2）Unordered dataOrdered data median8300074000625005450042800332002600013100Compensation ManagementComputing Percentile 计算百分位计算百分位Definitions (定义)Px,the desired percentile points,where Px,为所需的百分位点 x,the percentile rank desired(e.g.10,25,etc.)x,为所需的百分位 v,the rank order position(from bottom)for the percentile point value of interest,v is calculated as follows:V=x/100*(n+1)v，为从上至下排序后百分位点的位置 V=x/100*(n+1)n,the number of data points in the sample n，为数据的总量Compensation ManagementExample of Computing Percentile(1)计算百分位的练习（计算百分位的练习（1）Computing P25 v=25/100*(7+1)=2P25 should be the 2nd data point P25为下数第二个数据Which is 2800 So,p25=2800Please calculating P75 by self请计算P75SalaryRank40007350063200531004300032800225001Compensation ManagementExample of Computing Percentile(2)计算百分位的练习（计算百分位的练习（2）Computing P25 v=25/100*(8+1)=2.25P25 should be the 2.25th data point which in between 2nd and 3rd data,P25为下数第2.25个数据,也就是在第2与第3数据之间的一个数值Which is in between 2800 and 3000 So,p25=2800+0.25*(3000-2800)=2850Please calculating P75 by self请计算P75SalaryRank6000840007350063200531004300032800225001Compensation ManagementQuartiles 区间区间 In compensation analysis,percentiles are often expressed in terms of quartiles.there are 4 quartiles in a set of data points把每一个区域分成4个区间1st quartile:the AREA where the bottom 25 percent of values occur,corresponds to 25th percentile第一区间，市场上最低的25数据2nd quartile:the AREA where the 2nd 25 percent of values occur,corresponds to 50th percentile第二区间，市场上25P-50P之间的数据3rd quartile:the AREA where the 3rd 25 percent of values occur,corresponds to 75th percentile第三区间，市场上50P-75P之间的数据4th quartile:the AREA where the top 25 percent of values occur,corresponds to the 100th percentile第四区间，市场上最高的25的数据Compensation ManagementMarket survey analysis市场调研结果分析市场调研结果分析Read&understand the reports运用统计学知识读懂报告Data comparison apple to apple 数据比较 Time:age market data 与时俱进的市场数据 Value:market comparable base pay 可比性工资 Position to market:market index 市场系数Compensation ManagementAnalysis survey result分析调查报告分析调查报告Data数据Information信息Knowledge知识Evaluation评估Mgmt Decision管理决策Compensation ManagementAging market data市场数据的与时俱进市场数据的与时俱进Determine annual aging factor 增长指数的计定Data coming from survey reports,salary increase plan%reported by participating companies从市场报告中对未来年薪资增长的预料 Determine date to which to age data 设定市场数据预估时间Effective date of salary structure 新的工资架构的生效日期或数据的日期Lead,lag,or lead/lag philosophy 用Lead,lag,or lead/lag 方法 Lead,structure will compete the year end market Lead,工资结构与年底的市场水平看齐 Lag,structure will compete the year end market Lag,工资结构与年初的市场水平看齐 Lead/lag,structure will compete the midyear market Lead/lag,工资结构与年中的市场水平看齐Compensation ManagementExample of aging market data 预估市场数据的例子预估市场数据的例子Survey data effective date is October 1,2002市场调查报告生效日为2002年10月1日Annual aging factor is 8%for 2002,6%for 2003预估值为2002年8，2003年6The companys structure will effective July 1,2003新的工资架构生效日为2003年7月1日Please calculate the aging factors separately for lead,lag,and lead/lag policy请用lead,lag,and lead/lag 的方式分别计算市场预估指数Compensation ManagementCome out market comparable base pay把市场数据转化成与本公司的工资有可比性把市场数据转化成与本公司的工资有可比性You get annual pay data from survey,which need to be converted to your companys monthly salary amount从市场报告中你得到年底薪酬，你需把它转化成月薪What is your companys pay policy?你公司的工资结构是什么？What is the market annual pay includes?你的市场数据包括了什么内容？Base pay Guaranteed cash Total cash Total remunerationCompensation ManagementABC Company Pay Practices ABC公司的工资结构公司的工资结构ABC company pay practicesABC 公司的工资结构12 months salary annually每年12个月月薪1 month year end fixed bonus 年底1个月固定奖金1month variable bonus measured by company performance年底1个月浮动奖金根据公司的业绩Monthly allowance of RMB 500 per month每月500元津贴Housing subsidy of 10%monthly salary paid by cash每月10月薪的现金住房补贴Compensation ManagementCalculating Market Comparable Base Pay计算市场可比性工资计算市场可比性工资Benchmark PositionABCLevelMeanComparable Base PayJunior accountantI56000AccountantH81000Sr AccountantG109000Finance SupervisorF170000Finance ManagerD270000Compensation ManagementMarket Index市场系数市场系数Compare company average salary with market average salary本公司平均工资与市场平均工资的比较Make Apple to Apple comparison要完全同须知的比较 Same point of time 同一时间 Same job 同一工作 Same pay components 同样的工资内容 Base to base,total cash to total cash 基本月薪，或全部年薪Compensation ManagementAn exercise of data comparison数据比较的练习数据比较的练习Compensation ManagementMarket Index市场系数市场系数PositionLevelNumber of EEsAverage Salary MarketMeanMarket IndexJunior accountantI833003289AccountantH546004934Sr AccountantG265006776Finance SupervisorF1900010789Finance ManagerD11700017368Compensation ManagementPay Structure Design设计工资架构设计工资架构Compensation ManagementSomething about pay structure 关于工资架构关于工资架构Compensation ManagementAn Ideal Compensation Program理想的薪酬设计理想的薪酬设计Internal equity 内部公平性External competitiveness 外部竞争性Affordability 可负担性Legally defensible 合法的Understandable/salable 可理解的/易服人的Efficient to administer 易管理的Safeguards the organizations resources 对公司资源的保护Flexible 灵活的Meets the organizations unique needs 为企业特别定制的Compensation ManagementGeneral and Specific Factors Affecting Pay Structures影响工资架构的一般与特殊因素影响工资架构的一般与特殊因素Corporate culture and values 企业文化及价值观Management philosophy 管理宗旨External economic environment 外部经济环境Labor market demand and supply 市场的供求比Corporate strategy and policy 公司的战略与政策 Centralized compensation policy 统一的工资政策 Decentralized compensation policy 分管的工资政策 Short-term vs.Long-term consideration 短期与长期的考虑Compensation ManagementExample of a Pay Structure工资架构的例子工资架构的例子 876543217800680058004800380028008800GradeCompensation ManagementPay Structure Design工资架构的设计工资架构的设计Base pay policy line 基本工资政策线Number of job grades/bands 级别的设置Midpoint progression 级差Range spreads 级宽Range overlap 级间重叠区Number of pay structures 工资架构的数目Compensation ManagementProfile of a Base Pay Structure典型的工资架构典型的工资架构a:Range min 最低点 dc:Range overlap 级间重叠区b:Range max 最高点 e-f,f-g:Range progression 级差a-b:Range spread 级宽 e-f-g:Base pay policy line 基本工资政策线agcbdefBase Pay Policy Line$Job ValueCompensation ManagementRange Spreads级宽级宽Plus and minus midpoint percent中点距两极的距离中点距两极的距离(1+desired)/(1-%desired)-1=range spread(1+20%)(1-20%)=0.5 or 50%Minimum to maximum最低点与最高点的距离最低点与最高点的距离(max min)/min=range spread(4500-3000)/3000=0.5 or 50%Compensation ManagementExercise on Midpoint and Range Spread由级差算出中点距两极的距离的练习由级差算出中点距两极的距离的练习Range SpreadSpread on either side of Midpoint30%40%45%50%60%70%Compensation ManagementExercise for calculating Min/Max from Midpoint从中点算出最高最低点的练习从中点算出最高最低点的练习PositionRange SpreadMinimumMidpointMaximumAccountingManager 30%1000040%1000050%1000060%10000Compensation ManagementRange Progression级差级差Percentage difference between grade midpoints两极中点的差距百分比To consider the following when design the jump在制定级差时应考虑的因素 Market competitiveness 市场竞争性 Cost of promotions 升值的成本 Midpoint-to-midpoint differential guidelines(ideal situation)级差的规定（理想状态）5-10%for clerical/production 5-10职员/生产线 8-15%for professional and management 8-15专业人员及经理层 15-25%between supervisor and subordinates 15-25 主管及下属之间 30-35%for executive levels 30-35 高级管理层Compensation ManagementTypical Range Spreads典型的级宽典型的级宽Employee GroupTypical Range SpreadServices,production and maintenance服务，生产以及维护Narrow ranges 20-30%窄20-30Clerical,technical and supervisory职员，技工及主管Relatively narrow 30-50%相对窄30-50Professional and administrative专业及行政人士Wider ranges 50%宽50Managerial and executive经理及高层经理Widest ranges 50%+最宽50以上Compensation ManagementDeveloping a Pay Structure制作工资架构制作工资架构Internal equity 内部公平性 Job evaluation system 职位定级系统 Equity within a job family 在同一工作族群之间的公平 Equity among various job families 在不通工作族群之间的公平 Cross functional/location consistency 跨部门及地区的一致性External competitiveness 外部竞争力 Achieve attract,retain and motive purpose 完成吸引，保留及激励人才的目的 Get most recent market data 拿到最近的市场数据Compensation ManagementDeveloping a Pay Structure制作工资架构制作工资架构Define internal pay grads 制定内部的工资级数Slot jobs into pay grads 把工作与级别相对应Decide your pay policies 决定工资政策 Lead,lag or lead/lag Lead,lag 或 lead/lag Competitiveness position(which market trend line to follow,25th,50th,or 75th 竞争水平（你公司在市场上的定位，25p,50p,75p)How many structures you need 需要多少个工资结构Compensation ManagementDeveloping a Pay Structure制作工资架构制作工资架构Apply most update market data用最近的市场数据Age the market data according to pay policies预估市场工资水平Grouping market data by job families you need for specific structure把市场数据按工作族群分类Calculating the mean of those market data算出市场数据的中值Find out market inconsistencies and smooth out grade midpoints找到市场的不协调点并用平滑方法决定中点Review differences between midpoints and market data回顾中点及市场中值的差距Resolve inconsistencies between internal and external equity对外部及内部的不一致性进行平衡Developing pay ranges around the proposed midpoints用决定好的中值定出级宽及最低最高点Compensation ManagementCompensation ManagementBuilding Your Structure制定你的工资架构制定你的工资架构Decide your midpoint 决定中点Smooth out where you lack of market data如没有市场数据，用平滑方法决定Decide your range spread决定级宽Calculate the minimum and maximum计算最低和最高点Calculate the midpoint progression计算中点的级差Further smooth out the range by appropriate progression and range spread用适当的级差，级宽来最后平衡Compensation ManagementBuild Your Structure Assumptions制定工资架构假设情况制定工资架构假设情况 Market movement 市场动向 8%for 2002 6%for 2003 projection Structure policy 工资政策 Lead 领先 Lag policy 滞后 Lead/lag policy 跟随Compensation ManagementA Sample Salary Structure工资架构的样本工资架构的样本MinMidpMaxSpreadProgresI32503900455040H4290515060104032G5440680081605032F76209520114205040E1025013330164106040D1435018660229706040Compensation ManagementMerit Pay System绩效工资系统绩效工资系统Link Performance With Pay工资及表现的结合工资及表现的结合Compensation ManagementMerit Pay System绩效工资绩效