剑桥商务英语常见词汇

Module 1 1.1 Way of WorkingRegular hours 正常工作时间Flexible hours弹性工作时间Freelance n.自由职业Tele working n.电子办公Job-share vi./n.分担工作（制）Job-sharing n.分担工作Shift work 轮班工作Part-time n.兼职Temping n.临时工Consultancy n.征询公司Specialist advice n.专业征询Flextime n.弹性工作时间Hotdesking n.办公桌轮用Office gossip n.办公室小道消息Office news n.办公室新闻Credit n.赞扬，功绩Managing director 总裁Brainpower n.智能Worst-case adj.做最坏的打算Scenario n.事态Full-time adj.全日制的Delegate vt.分派工作，授权Availability n.运用也许性Job-sharer n.与人分担工作的人Parental leave adj.父母假，育儿假Distraction n.让人分心的事Contact n.人脉Case-load n.工作量Daily log 日记Voice mail 语音信箱（邮件）Self-organization n.自我组织能力Disruptive n.导致混乱的1.2 Making ContactsTrade fair event 商品交易会Coffee break 工间咖啡休息时间Drinks evening 晚间酒会Coaching event 专项体验训练活动Network vt/vi. 建立关系网络Networking n.建立人际网，关系网Maximize vt.最大限度的使用，发挥Socializing n.参与社交交际Corporate world 商界Useful contacts 有用的人际关系Co-chair联合总裁Networking event 牵线搭桥的联谊活动Locals n.本地人Be spread out 分散在各地Internal communication 内部交流Post-it note 便条1.11.2 Temp n.临时工Local newspaper 本地报纸Journalist n.记者Permanent job 固定工作Qualified adj.有资格的Temporary job 临时工作Business section （报刊）商务板块Bad experience 令人不快的经历At the moment 目前Special event （体赛、表演）大型活动Promoter n.承办人，赞助商Orchestra n.管弦乐队Band n.管乐队Solo n.独奏Formal dress 礼服Hire n.出租Product development 产品开发Venus n.维纳斯Beauty salon 美容院Make up specialist 美容专家Assistant manager 副经理Jasmine 茉莉花Flower expert 花卉专家Sales representative 销售代理Operator n.运营公司Specialist holiday operator Premier adj.首要的，首位的Hotel chain 连锁酒店Car hire 汽车出租Chauffer n.专用司机Self drive 自驾Classic adj.典型的Photographic assistant 照相助理Photographic agency 照相社Press n.报刊PR event 公关活动Module 2 2.1 Company BenefitsBenefit n.福利Incentive n.奖励Job title 职衔Training and staff development培训和员工发展Good salary 可观的收入Pension n.养老金Flexible working hours弹性工作时间Opportunities for travel旅游机会Opportunities for promotion晋升提拔机会Days off几天短假Company car公司配给的汽车Too good to be true好得令人难以置信Client service executive客户服务主任Takewith pinch of salt对难以置信Old and established历史悠久的Resources director人力资源经理Temp n.临时员工Incumbent program在职工工培训Human resource人力资源Promote from within从内部提拔员工Take on招聘，接受Intake n.从外部吸纳和招聘员工Project manager项目经理Grow and maintain customer relationship发展维护客户关系Canteen n.食堂Head office总部，总公司Brainstorming头脑风暴Breakout n.突破Encompass vt.涉及Sales and marketing销售和市场营销Research and development and manufacturing研发和生产Perk n.好处，津贴，外快Final salary pension scheme按最后薪水给付的养老金筹划Budget n.预算Non-cash reward非钞票形式奖赏dOnce-in-a-lifetime adj.千载难逢的Career goal职业目的Senior management高层管理人员2.2 Presenting your companyDistribution centre配送中心Warehouse n.仓库Holding company控股公司Call centre呼喊中心Plant n.工厂，成套设备Headquarter n.总部Subsidiary n.子公司（法人）Branch n.分公司（不是法人）Corporation n.公司，法人Division n.部门分支Turnover n.营业额，销售量Document management资料管理Innovative technology创新技术Chart n.图表Revenue n.收益，收入Research and development研发Mission statement宗旨Fact sheet状况阐明书2.12.2Profile n.简介，状况简介Commercial post商务职位Appoint vt.任命，指定CEO首席执行官Supply n./vt./vi供应Trading n.贸易，买卖Alternative energy替代能源Low carbon energy低碳能源Millennium一千年Health care医疗保健Net income净收入Module 33.1 Starting a BusinessSole trader独立法人，独立经销店Partnership n.合伙经营Franchise n.连锁店，特许经营权Entrepreneurial spirit公司家精神Voila int.（法）那就是Set up建立Granting of licence批准发给许可证Franchisor n.授予特许权Franchisee n.特许经营者Trademark n.商标Ludicrous adj.荒唐的。可笑的Charge ones own price自行定价收费Menu content菜单内容Solicitor n.事务律师Barrister n.诉讼律师Profit margin利润率，利差Branch out使分支出来，拓展业务Launch vt.开办Invest vt.投资Venture n.投机活动，风险公司Fee n.费用Run vt.管理公司Luggage n.行李Online database网上数据库Subscription n.订购，订阅Mobile phone移动电话MP3 playerMP3播放器Laptop n.手提电脑Schedule n.时间表Shuttle bus班车，机场班车Buffet n.冷餐3.2 Leaving and Taking MessageRegistration n.登记，注册lower case小写字母security n.安全，保安set up the buffet把自助餐准备好voicemail n.语音信箱training event培训活动3.13.2Bar n.酒吧，餐馆Sandwich shop三明治店Coffe shop咖啡店Courier service快递服务公司Internet cafe网吧Estate agents地产公司Beauty salon美容院Bed and breakfast含早餐的旅馆Gardening services园艺服务公司Dating agency婚姻简介所Double-booked adj.反复预定的Open university开放大学Accountancy n.会计学，会计专业Additonal cost额外费用Workshop n.研讨会，讲习班Spreadsheet n.电子表格Courier n.快递员Drop out退出Apologetic adj.布满歉意的Chamber of commerce商会Basic accounting会计基本Berlin 柏林Routledge 劳里特奇（出版社名）Module 44.1 AdvertisingWord of mouth口碑Mailshot n.邮寄广告TV commercial电视广告Billboard n.布告栏，广告牌Spam n.垃圾邮件Banner n.横幅广告Newspaper advert报纸广告Internet advertting网络广告Search engine搜索引擎Link vt./vi.连接Objective n.目的Expectation n.盼望值，预期Brochure n.小册子Sample n.样品Case study案例分析Ringtone n.铃声In small print用小字Graphic n.图形，插图Animation n.动画In bold用粗字体Subscription fee入网费，开通服务费Launch a formal investigation展开正式调查Soft drink软饮料Spit out吐出Target audience目的观众Organic adj.有机的，天然的Yoghurt n.酸奶Shape Yoghurt塑身酸奶Fat-free adj.脱脂的Artificial sweetener人工甜味剂Presevation n.保鲜剂Colorant n.色素Additive n.添加剂Ingredients list成分清单Online complaints form网上投诉表Promotion n.促销，晋升Marketing n.营销Promotional gift促销赠品4.2 DelegatingDelegate vt./vi.托付，移送，分派Delegator n.委派者Tailor vt.修改，使适应Positive adj.肯定的Brief vt.向布置简要任务Let go放开Bits and pieces零散Ownership n.所有权Financial adj.金融的Psychological adj.心理上的Specify vt.明确阐明Deadline n.最后限期Check up校对，检查Feedback n.反馈Constructive adj.有建设性的Criticism n.批评4.14.2 Stationery n. 文具Confidential adj.保密的Bad-time-keeper不守时的人Local council市政委员会Rota n.值班名单Notice board布告栏Post information发布信息Questionnaire n.调查问卷Quote n.报价，引用Dress code着装规定Take over接管Stand n.货摊Trade fair贸易会，交易博览会Module 5 5.1 The WorkplaceAttend a meeting参与会议Hold a meeting举办会议Reach an agreement达到一份合同To source art（商务用途）选择艺术品To commission art定制艺术品Regeneration n.重建Sector n.行业，领域，部门Installation n.安装Presentation n.陈述，简介Run a meeting开会Healthcare n.保健Referral n.推荐人，保荐人Specialist knowledge专业知识Expertise n.专家意见Make an appointment预约，约会Gallery n.美术馆Visual adj.视觉的，可观的Reference database参照数据库Premise n.楼宇，单位Direct/reported speech直接/间接引语Anecdotal things轶事Social norm社会规范Questionnaire n.调查问卷Input n.输入的内容Interaction n.交际Coffee break咖啡时间Office decoration办公室装饰Training budget培训预算Trade fair商品交易会Chair n.主持Exhibitor n.参展商Accommodation n.住宿Sponsor n.主办方，赞助商Evening buffet自助晚餐5.2 Participating a MeetingChairperson n.主席Minutes n.备忘录，会议记录Minutes of meeting会议记录Take the minutes做会议记录Agenda n.议事日程Move on进入下一点See somebodys point明白某人的观点Go along on the point批准某人的观点Head/tail of a coin硬币正背面Decoration n.装饰Counter n.筹码5.15.2Abstract art抽象艺术品Original n.原件，真品Print n.印刷品In favor of喜欢 Employer n.雇主Public relationship公共关系Environmental pressure group环保组织Exhibition n.展览Open day开放日Joint company合资公司Environmentalist n.环保主义者Joint committee联合会Local press本地媒体Comply with与一致Module 6 6.1 RecruitmentCell phone移动电话Migraine n.偏头痛Body-piercing studio人体穿环工作室Arrange an interview安排会面Voicemail n.语音信箱Automated message自动信息Lottery n.彩票Win lottery中彩票Car plant汽车制造厂Pay off还清欠债，获得成功Mortgage n.按揭，抵押Cutback n.削减Disciplinary procedures惩戒程序Carry out实行，执行6.2 EmailingEmail vt.发送电子邮件Inbox n.收件箱Check the inbox检查收件箱Recipient n.收件人，接受人CC the email抄送邮件In case如果，万一Email addict电子邮件狂Save email保存电子邮件File emails给电子邮件归档Delete emails删除邮件Subject line主题栏Charity n.慈善机构Tribunal n.法庭Compensation n.补偿In the loop在圈内Fire off发送（邮件等）Internal communication内部交流Warehouse仓库Storage n.仓库，储存处In trouble处在困境中With regard to有关，至于Lorry n.卡车Stock n.现货Pick up拾起，用车接载6.16.2Safe regulation安全守则Restructure v.重建Overseas office海外办事处Clothing chain服装连锁店Cruise n.乘船游览，海上旅行Provisional adj.临时的Provisional booking临时预订Tour operator旅行社Coach party巴士旅行团Baltic Villa Hotel波罗的海别墅旅馆Global Ocean全球海洋旅行公司The Mediterranean地中海地区Scandinavia斯堪的纳维亚半岛Module 77.1 SalesPilot n.飞行员，引航员Fighter pilot战斗机飞行员Shake off挣脱，甩掉Unglamorous adj.没有魅力的，乏味的Unglamorous image单调的形象Association with与的联系Jolly n.痛快，刺激Door-to-door adj./adv.挨家挨户的Gamble vi.投机，赌博Pay off还清，获得成功Tangible adj.有形的，具体的Buzz n.极度兴奋Commercial director销售总监Pitch n.限度（文化知识等方面的）Sales pitch推销商品的言辞A firm of architectures建筑设计公司Administration staff行政人员Call centre呼喊中心Driving lesson驾驶课Conveyor belt传送带，输送带Replace A with B用B来替代ACold calling冷不防电话，无约电话Outnumber vt.数目上超过7.2 SellingJob description职务阐明，工作阐明Distrust vt.不信任Stuff n.材料，原料Overload vt.超载Specification n.规格，规范Product specification产品规格Dimensions n.尺寸Website n.网址Classic adj.典型的，有代表性的Outgoing adj.外向的，开朗的Personality n.性格Personality type性格类型Turn down回绝Knockdown n.回绝，打击Hang up挂断电话Stationery n.文具，信笺信封Home improvement重新装修，居家修缮Insulation n.绝缘，绝热，隔离Office space写字楼，办公室Availability n.可用性，有效Alternative n.选择Prompt adj.迅速的，迅速的A prompt decision迅速决定Warehouse n.仓库Lot n.地，地段7.17.2Day-to-day administration平常管理Client complaint客户投诉Quality of service服务质量Public image公众形象Computer program电脑程序Human Resources人力资源部Glamorous adj.耀眼的，光鲜的Responsible adj.负责的，责任重大的Customer service客户服务Varied adj.有变化的，品种不一的Frustrating adj.令人沮丧的Repetitive adj.反复的Accountant n.会计Software developer软件开发师Travel agent旅行代理人Golf club高尔夫球棒Encyclopedia n.百科全书On-line course网络教程Kitchen knife厨房刀具Leather briefcase公文包Automatic translator自动翻译机Portable adj.便携的，手提的DVD player DVD播放器Ear plug耳塞Etiquette n.礼仪，礼节Module 88.1 TrainingFacilities n.设施，设备Approach n.措施，途径Extras n.额外的好处（特色）Comfort n.使舒服的物品Distance learning远程教育Face-to-face面对面的Online course网络教程Unit n.下属单位VAT abbr.增值税（value-added tax）Organization n.公司，机构Argument n.理由，论点Excursion n.远足Hustle n.忙碌Prosper vi&vt.繁华，成功Relaxation n.放松，休息Self-disciplined adj.有自制力的Self-motivated adj.自身有动力的Differentiate vi&vt.辨别，鉴别Presentation n.演示（会），报告（会）Awareness n.意识Cross-cultural awareness跨文化意识Spreadsheet n.表格8.2 showing youre listeningrelevant adj.有关的distraction n.分心，注意力分散conflict n.冲突compromise n.妥协，让步coach vt&vi.指引reserve vt.推迟做出，临时不做feedback n.反馈interruption n.打断formulate vt.系统地论述coffee maker咖啡机purchase n.购买的东西halve vt.把.减半restructure vt&vi.构造重组，调节job losses失业atmosphere n.氛围Intranet n.公司内部网Line manager部门经理Following prep.在之后，由于Misleading information误导的信息Legal action法律诉讼Replacement n.替代品，接替者Discovery approach发现法教学模式Room service酒店客房送餐服务Swap n.互换Reception n.接待处，前台Double-book vt.接受两家预订Sentiment n.情感色彩Voucher n.收据、证人Grainger 固安捷（US出名批发公司）8.18.2Temporary adj.临时的Receptionist n.接待员Reputation n.名誉Local paper本地报纸Management n.管理人员、管理部门Technician n.技术员Printer n.打印机Socialize vi.社交，交往Global director总监，环球业务总监Trainer n.培训教师Satisfactory adj.令人满意的Refund n.退款Office block办公大楼Brand new崭新的Warehouse n.仓库Disastrous adj.惨败的8.3 Excessive adj.多余的Visual aids直观教具Pointless adj.无意义的，不相干的Trainee n.培训班学员Critical adj.吹毛求疵的，挑剔的Strike n.罢工Simplify vt.简化Complicated adj.复杂的Facilitate vt.协助，增进Strength n.长处，长处Weakness n.缺陷，短处HR=human resources人力资源部Body language身体语言Character n.性格，汉语文字Potential adj.潜在能力，潜力Site manager工地负责人，工地经理Advert n.广告Overdraft n.透支，透支额Facility n.便利，以便，简易Overdraft facility透支服务Online banking网上银行Online account网上账户Module 9 9.1 BrandingBrand vt.塑造品牌Aroma n.香味Fragrance n.芳香Odor n.气味Waffle-cone圆锥形华夫卷筒Paper strip小纸条Brand identity品牌辨认特性Marketing tool营销工具Logo n.标记Slogan n.广告语，标语Jingle n.广告版Vanilla n.香草Mandarin n.柑橘，一般话Whiff n.（风、气味）一阵，一吹Chocolate chip cookies巧克力碎饼Custom adj.定制的Typically adv.典型地，一般地Quadruple vi.成为四倍Liquid aroma芳香剂tailor-made a. 特制的Marketer n.商家Cartridge n.芯式容器、笔芯Dial n.调节控制器Refill n.重新装满Out-of-the-way 偏僻的，不为人知的Lavender n.薰衣草Billboard n.广告牌Jumble vt.打乱，使混乱Controlling share占重要股份Stake n.（商业，财产）股份，利害关系Subsidiary n.子公司Incidentally adv.偶尔的，顺便提一句Multinational n.跨国公司Euro n.欧元Biggest seller卖的最多的产品In-tray 收文篮、公文格Luxury brand高档品牌，奢侈品Top brand顶级品牌Boutique n.专卖店Something n.具有某种特点的人或物Collections n.收藏品Refit n.重修，改装Double Hotels两棵树连锁店Westin Hotels and Resorts维斯丁酒店LG Electronics LG电子产品公司Louis Vuitton路易威登公司Gucci古奇皮草饰品公司Burberry巴宝莉公司9.2 Getting throughVoicemail n.语音信箱Customer care客户服务中心Text message短信Lunch break午休时间Inbox n.收件箱Option n.提供的选择Quality assurance质量保证Speech recognition technology语音辨认技术Subject line主题句Statement n.清单、陈述Repayment n.归还Account number账号Particle n.小品词，语助词Email marketing邮件营销Online marketer网络营销商Spam n.滥发邮件，垃圾邮件Junk Email垃圾邮件Newsletter n.通讯Email newsletter电子邮件通讯Entrepreneur n.公司家Infopreneur n.信息公司家Italics n.斜体字Shout vi.引人注目，触目Paediatric adj.儿科的，儿科学的Expertise n.技能Earnings n.收入Testimonial advertising运用名人推荐广告Folder n.文献夹Brand development品牌开发Chennai 印度第四大都市9.29.2 Budget n.&adj.预算，低廉的Budget airline低价航空公司News story新闻报道Environmental image环境形象Airline industry航空业Chief executive总裁，总经理Positive effect正面效果Access fee使用费Executive department lounge来宾候机室Commercial director商务总监Loyalty card积分卡Air Miles里程奖，里程积分Package holiday全包旅游Priority boarding优先登机服务On-board adj.机上的Complementary adj.互补的Car insurance汽车保险Premium n.保险费Policy n.保险单Policy number保单号Mobile phone手机Bank account银行账户Overdraw vi&vt.透支Bill vt.规定支付的费用Flat rate统一价格，统一收费Technical support desk技术支持桌面软件9.3Scenario n.局面，状况，趋势Visual adj.形象化的，直观的Checklist n.（核对用的）一览表Heading n.标题Subheading n.小标题Register n.语域，使用域Soft drink软饮料Focus group专项调研小组Diet drink低热量健怡饮料Diet version低热量型Artificial taste味道不够天然Preference n.喜好，偏爱Medium preference喜好限度一般Module 1010.1 ManagementBrainstorm v.集体讨论，头脑激荡Music industry唱片业，音乐业Dimension n.方面，部分Vision n.原件，梦想，设想Career goal职业目的Focus group专项调研会DJ=Disc Jockey唱片骑士Vocals n.声乐作品，元音Dance floor舞池Music company 唱片公司Social norm社会准则Renewal n.更新，重新开始Reinvention n.彻底改造Merchandise vt&n.吹捧，宣传品；商品Merchandising n.宣传品，销售筹划Lesser-known不为人知的Gig n.（口）特约演奏Fan club歌迷俱乐部Studio album唱片专辑Fan base发热友群体Music review音乐评论Record label唱片制作公司名称Star rating评分级别Phenomenal adj.明显的，杰出的Core fans铁杆发热友Funk n.乡土爵士乐Funk guitar放克吉她Product placement产品置入Prop n.产品特色，支持Band n.乐队Venue n.（活动）地点，举办地点Commercial n.商业广告Aftershave n.（剃须后）润肤水Booth n. 摊位10.2 Solving problemsMessage pad便笺Manufacturing fault生产制作中的过错Mobile n.手机Flowchart n.流程图Redo vt.重新做Specification n.规格，规定，阐明Option n.可供选择的方案Go-ahead n.许可，放行信号，进取心Structural issues构造上的问题Office furniture办公家具Recruitment agency职业简介所Gantt Chart甘特图Concert venue（演唱会）表演场地Badge n.徽章Tour n.巡回表演Basic package基本组合Update n.更新信息，最新信息Merchandise budget宣传品预算Madrid马德里（西班牙首都）10.110.2 Solo motorbike担任摩托车之旅Logistics n.物流，后勤Executive producer制片人Backer n.赞助人，提供资金者Visa n.签证Travel authorization旅行核准Support team随行人员Panics n.极度的慌乱，慌乱Cameraman n.照相师Editing n.编辑Finalise vt.最后敲定In-country adj.在国内进行的Support contact赞助人Press n.媒体Celebrity n.名流，名人Distributor n.发行商Marketing campaign营销宣传活动10.3Progressing n.迈进，上升Career procession职业提高Studio n.节目制作室，演播厅Freelance HR consultant个人人力资源顾问Workmate n.工作伙伴Dynamics n.动力，动态Moan n.（口）不满，牢骚Career goal职业目的Mentor n./vt.导师，指引Golden rule准则，指引原则Keen adj.精明的，渴望的，热心的Professional development专业发展Peer n.同等地位的人，同事，同辈Frustrated adj.挫败的，失望的Delegate vt.分工Build relationships建立关系Monitor performance监督员工体现Strategic adj.战略层面的Hands-on adj.亲身实践的Clone n.克隆Personal strength个人的长处Module 11 11.1 Ethical economicsEconomics n.经济学，经济因素Visual aids视觉教具，视觉设备Deluxe adj.高档的，豪华的Cappuccino n.卡布奇诺咖啡Caffeine n.咖啡因Addiction n.嗜好，瘾，入迷Disparity n.悬殊，差距Charities n.慈善团队，慈善事业Coffee shop chains连锁咖啡店Gross domestic product（GDP）国内生产总值Staple crop重要作物Mark-up涨价，标高售价Importer n.进口商Service charge服务费Exports n.出口产品Outings n.开销，支出Precinct n.区域，管辖区Staffing cost雇佣员工的开支，劳工成本Overheads n.公司一般的管理费用，平常开支Factor vt.把作为因素计入（in）Factor out把作为因素排除Break-even收支平衡，略有微利Added cost附加成本Irrespective adj.不考虑的，不问的，不顾的Market rates市场价格Middleman n.中间商Certification n.认证Marketing initiative营销倡议Scheme n.筹划Certified adj.证明合格的International certification mark国际认证标志Catalyst n.催化剂，增进因素Agriculture commodity农业产品Minimum guaranteed price最低保证价Social conscience社会道德心Scandinavia斯堪的纳维亚11.2 Discussing trendsAlternative adj.&n.供替代的的，替代物Alternative energy source可替代能源Wind power风力，风能Solar power太阳能Solar panel太阳能电池板Initial cost最初成本Bio fuel生物燃料Residue n.残留物，残渣Petrol fuels石油燃料Reserves n.储量Wave power波力，波能Pros n.赞成票，赞成者Cons n.反对票，反对者Nuclear power核能Private sector私有公司Profit-driven adj.受利益驱动的Solution n.解决方案，解决措施Carbon emission二氧化碳排放Trade vt.从事（股票）等交易Big-name adj.有名的e-business stock电子商务股earnings n.股票收益peak vi./n.达到顶峰，顶峰crash vi./n.（股市等）暴跌，（银行）倒闭ascend vi.上升，上涨ascent n.上升，上涨descend vi.下降，衰退descent n.下跌，衰退fluctuate vi.波动well-found adj.有根有据的，理由充足的government subsidies政府补贴tax credit抵税金额residential energy住宅建筑所需能源eco-investment craze生态投资热level out持平revival n.复苏solar cell太阳能电池average price平均价格kilowatt-hour千瓦小时residential electricity住宅用电runaway adj.失去控制的procedure n.程序，老式的做法medical care医疗health care保健wind farm风力发电厂Sungreen Power绿色硅谷能源公司11.111.2 Commodity n.商品Farm laborer农场工人Initiative n.倡议Ethically-traded adj.合乎道德进行的贸易Opening n.开张Store openings开店数量Netherlands荷兰11.3 Covering letter求职信Firm handshake有力的握手Operations manager运营部经理Employment consultant就业征询公司Optional extra可有可无的多余东西Anonymous adj.无名的，匿名的Contact n.联系人，联系人Shortlist vt.初选Punchy adj.简洁的，简洁的Subject line主题，标题Speculative adj.冒险性的，不拟定的Speculative application自荐求职信Networking event联谊活动Recruiter n.用人单位Follow-up adj.补充性的，增补的Shortcut n.捷径Guideline n.指引方针，准则Impressive adj.给人以深刻印象的CV=curriculum vitae履历表，个人简历Follow-up call后续电话Legible adj.（笔迹等）清晰的，易读的12.1 Business lawCase n.案例Court n.法院Defense n.辩护Prosecute vt/vi.对提起公诉，起诉Judge n.法官Lawyer n.律师Rights n.（常作复数）权利Logo n.标记Operator n.运营商，运营公司Brand image品牌形象Commercial n.商业广告Sales staff销售人员Legal proceedings诉讼，诉讼程序Telecom firm电讯公司Trademark n.商标Trade law商标法Infringe vi.侵犯，侵害Marketplace n.市场，商业界Turquoise n.青绿色Premises n.经营场地，生产场地Litigation n.诉讼Sue vt/vi.对起诉，控告Corporate color公司使用的颜色Legal firm律师事务所Generic verb一般动词Patrol station（英）加油站Values n.（复数）价值观Service station加油站Counter n.筹码，柜台，硬币Dice n.骰子Leaflet n.传单，小册子Word-of-mouth adj.口头的Dress code 着装规定Heinz 海因茨公司（美国食品加工公司）Toblerone 瑞士三角牌巧克力Orange奥兰吉公司（法国移动运营商）Leicester 莱斯特（英国中部都市）12.2 Handling questionsPay check支付工资的支票Faulty adj.缺损的，有毛病的Faulty product瑕疵品Public relationship manager公共关系部经理Press conference记者招待会Refund n.退款Overtime n.加班Policy n.方针，措施Recall n.召回（产品）Customer service客户服务中心Homeowner 私房屋主Call center呼喊中心PR representative公关代表（亦作PR）Pharmaceutical company制药公司Pharmaceuticals n.制药公司Skincare product护肤产品Roleplay n.角色扮演Press release通讯稿，新闻稿Submit n.提交Academic success学术成就Notable event重大活动Slant n.侧重，措施，观点Hot topic热点话题Advert n.（英口）广告Publicity n.宣传Free publicity免费宣传Company announcement公司公示Concern n.关注的问题