HotelReservation酒店预订.ppt

HotelReservations酒店预订 Howtoreservearoomasaguest Howtoreservearoom Waysofbooking Preview Whatdoyouknowaboutroomtypesofahotel CategoryofRoom SingleRoom TwinRoom DoubleRoom Howtomakearoomreservationasahotelclerk Imformationneeded StaffNameNumberofpeopleRoomtypeArrivaltimeDeparturetime GuestRoomrateRoomtypeDiscountPayment Howtoexpressyourself Dialog AnFITRoomReservation散客预订 Listentothedialogandfillinthemissinginformation ETA estimatetimeofarrival预计抵达时间预计离开时间 ETDRatequoted 报价Gtd GuaranteedGtdbooking有保证预订N A notavailable未提到 BasicProcedures 基本程序 1 Greettheguest2 AskaboutreservationinformationDateofarrivalanddepartureRoomtypesNameandphonenumber3 Confirmthereservation Greettheguest Goodmorning Reservations Helenspeaking MayIhelpyou 问候语 自报部门 岗位 介绍自己 英文 请问有什么可以帮到您 Role play Liweiisatreceptiondeskmakingareservationofhotelroomsforhisbossandhisboss s3children Thereceptionclerkgreetshim her Listening Writing Confirmationfax确认传真 Practice