资源描述
中餐厅新员工培训表NEW STAFF TRAINING LISTNAME姓名DEPT/SECTION部别POSITION职位ID NO工号COMMENCING DATE入店日期The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容:1Job Description/Responsibilities工作职责描述/岗位职责12Service fruit procedure and standard 上水果的服务程序和标准2Departmental Rules部门规章制度、考勤制度13How to return drinks, how to check the bill 如何退酒水和买单以及餐饮的买单方式3Personal Cleanliness个人清洁卫生、仪容仪表14Escort guest procedure and standard恭送客人程序和标准4Know the chinaware & set up餐用具的认识及摆台标准15Close function procedure and standard餐后收尾的程序和标准5Rest. Hygiene and check standard 餐厅卫生及检查标准16Details before opening餐饮开餐前的准备内容6How to welcome guest如何迎接客人17Phone standard接听电话的标准7How to pull the chair and set如何拉椅，让座18How to handle the guest complain餐饮中几种常见的客人意见的处理（如客人反映菜品太咸或太淡等）8How to service tea and face towel如何倒茶和上毛巾19Food and drinks knowledge(sea food)简单的菜品（海鲜的吃法）和酒水的了解9Enquire the drink and show如何询问客人酒水和展示酒水20Service procedure and standard餐中的服务程序和标准10How to service, separate the dish and the detail 如何上菜和餐中的分菜，派菜及大盘换小盘上菜的注意事项21Last order before rest. close营业结束前的订单程序和标准11How to change the bone plate, ashtray and keep cleaning the table, floor餐中的换骨碟和烟缸以及如何保持台面清洁和地面无酒瓶等地面清洁22Hospitality Way聚丰圆待客之道JOB ORIENTATION 工作描述Tour of department and introduction to supervisors and colleagues参观部门并介绍认识同事Explanation of job its relation to overall operation, stress courtesy and politeness解释如何进行工作, 包括完整的操作程序并强调礼貌在此过程中的重要性Explanation and demonstration of each step letting employee try演示工作步骤后, 让员工自己尝试Check performance检查工作表现Safety rules工作的安全规定Comment评语: _Acknowledgement:I fully understand the above mentioned topics that have been conducted for me.认可承认我接受过上述培训, 并已经完全掌握以上内容._ _Staff Sign Off员工 Immediate Superior直接上司 Div/Dept Head部门总监/经理 Training Manager培训经理
展开阅读全文