酒店BCSUPER新1

前厅部部门岗位职责说明FRONT OFFICE DEPT. JOB DESCRIPTION部门DEPARTMENTFront Office 直接上司REPORTING TO Front Office Manager职位POSITION Business Center Supervisor直辖下属SUBORDINATEBusiness Center Clerk职级JOB LEVEL编号REF NO.涉及部门 RELATIONSHIP:-Front Office Manager-All Sections of Other Departments-Hotel Guests工作概述 JOB SUMMARY:Provide general secretarial services to house guests and patrons, handle guests inquiries relating to their business and ensure the services rendered by Business Center is up to guests satisfaction.工作职责 DUTIES RESPONSIBILITIES:1. Ensure as well as to up-keep all equipment of the Business Center in good condition and be responsible for its general maintenance.2. Responsible for updating all valid business information, knowledge to operate computer, typewriter, photocopier and telecommunication machines.3. Provide rental equipment to house guests and apply pertinent charges according to the Business Center tariff.4. Provide accurate and useful, industrial and commercial, import and export business information to guests as required.5. Negotiate with local & overseas courier companies to provide courier service for our guests.6. Supervise the Business Center Clerks to provide secretarial service as well as flight ticket handling and reconfirmation.7. Be fully aware of the daily and monthly revenue related to the Business Center and prepare report accordingly.8. Ensure Front Office Manager being well informed on every aspect concerning daily operation; perform any assignments as delegated by him or his assistant.9. Staffing and training program development. Ensure the personal s grooming, attitude and hygiene of the business center clerk up to hotel standard. Prepare staff duty roster to ensure adequate coverage of the occupancy of hotel. Conduct and devise training program for all employees to uplift their morale and improve their professional skill.10. Maintain the cleanness of the working area and involved in energy conservation.11. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor.政策制定人PREPARED BY审批人APPROVED BY采用日期EFFECTIVE24