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Unit 23 Conflict Section Communication Workshop.单句语法填空1The _(early) you set about your work, the sooner you will finish it.2He talks about Rome as if he _(be) there before.3Are men and women equals in physical _(strengthen)?4I intended to_(arrange) them, but I forgot.5We asked him to join us in _(sing), but he refused.【答案】1.earlier2.had been3.strength4have arranged5.singing.单句改错1They treat me as though I was a stranger._2The busier she is, the happiest she feels._3All sort of people found shelter under his roof._4This is one of the great strength of my country._5He saved the girl for the expense of his life._【答案】1.waswere2.happiesthappier 3sortsorts4.strengthstrengths5.forat.完成句子1他张开嘴好像要说什么。He opened his mouth as_if_he_would_say_something.2问题越难，他回答出来的可能性就越小。 The_more_difficult_the_questions_are,_the less likely he is able to answer them.3他本来打算去，但进一步考虑后，打消了这个念头。He had_intended_to_go,_but on second thought, he gave up the idea.4那首歌总是使人想起过去的学校生活。That song always brings_back_memories_of_school.5为了把婚礼办得像模像样他们不惜花费巨资。They spared_no_expense_to_make_the wedding party a success.【导学号：62950028】.阅读理解AComplainers have a complaint about everything in their life.This usually comes from the fact that they are unsatisfied or angry about their own personal lives.The complainer has a need for their concerns to be accepted.Whether it is in their professional or personal life, the complainer cant have peace of mind until someone listens to their concerns.They feel dissatisfied and they dont just want things to changethey want to be heard and understood.The key to effectively dealing with a complainer is by using your active listening skills and trying to understand what their interests and needs are.They want to be heard and acknowledgednot ignored and argued with. Listen to the concerns.Its not enough sometimes just to fix the problems.The person has a psychological need for someone to acknowledge his or her concerns.Let them get all of these piled frustrations (挫折) out of their system before you address the problem.Listen and accept what they have to say.Encourage them to keep on talking until all these frustrations have been let out.Empathy (同情) with them.Imagine yourself walking around in their shoes and see the situation from their point of view.Empathy is an important tool that you can use to serve cooperation.Use empathetic statements such as, “If_I_were_in_your_shoes,_Id_be_really_angry,_too.”_Reword their concerns back in your own words.This lets them know that you have been listening and have understood everything correctly.Repeating is also a powerful agreementbuilding tool.Ask them what they would like you to do.In most cases, you will already know what the person wants, but ask them what they would like you to do because it lets them walk away happy.【语篇解读】本文主要叙述了如何应对抱怨者。1By saying “If I were in your shoes, Id be really angry, too.” the listener means “_”AIf I put on your shoes, I would be angry too BIf I wore your shoes, I would also be happy too CIf I were in your situation, I would also beangry DIf I knew the situation of your shoes, I would not wear them【解析】推理判断题。根据本段标题可知是表达同情，也就是设身处地地为他人考虑，因此选C。【答案】C2According to the passage, whats the main purpose of the complainers complaints?AThey want to have an argument with someone.BThey are concerned about others life.CThey are dissatisfied with both their job and their life.DThey need a listener and understanding.【解析】推理判断题。根据第一段“the complainer cant have peace of mind until someone listens to their concerns”可知D项正确。【答案】D3According to the passage, what would you best say before getting away from a complainer if you were a listener?AIm sorry to hear that, but its no use complaining like that.BIm also unsatisfied with my own job.CPardon? What job would you like better?DWhat can I do for you?【解析】推理判断题。根据文章最后一句“but ask them what they would like you to do because it lets them walk away happy”可知D项合适。【答案】D4The author writes the passage mainly to _.Ateach readers how to deal with complainers Bteach readers to be patient with complainers Chelp deal with complainers problems Dhelp readers listen to complaints better【解析】主旨大意题。本文主要叙述了如何应对一些抱怨的人。【答案】A(2016全国乙卷)BGrandparents Answer a CallAs a thirdgeneration native of Brownsville, Texas，Mildred Garza never planned to move away.Even when her daughter and son asked her to move to San Antonio to help with their children, she politely refused.Only after a year of friendly discussion did Ms.Garza finally say yes.That was four years ago.Today all three generations regard the move as a success, giving them a closer relationship than they would have had in separate cities.No statistics show the number of grandparents like Garza who are moving closer to adult children and grandchildren.Yet there is evidence suggesting that the trend is growing.Even President Obamas motherinlaw, Marian Robinson，has agreed to leave Chicago and move into the White House to help care for her granddaughters.According to a study by grandparents.com,83 percent of the people said Mrs.Robinsons decision will influence grandparents in the American family.Twothirds believe more families will follow the example of Obamas family.“In the 1960s we were all a little wild and couldnt get away from home far enough or fast enough to prove we could do it on our own，”says Christine Crosby, publisher of Grand, a magazine for grandparents.“We now realize how important family is and how important it is to be near them, especially when youre raising children.”Moving is not for everyone.Almost every grandparent wants to be with his or her grandchildren and is willing to make sacrifices, but sometimes it is wiser to say no and visit frequently instead.Having your grandchildren far away is hard, especially knowing your adult child is struggling，but giving up the life you know may be harder.【语篇解读】本文是一篇议论文。主要论述了祖父母接到后代与他们同住的邀请后该如何做出选择。5Why was Garzas move a success?AIt strengthened her family ties.BIt improved her living conditions.CIt enabled her to make more friends.DIt helped her know more new places.【解析】细节理解题。根据第一段中的.giving them a closer relationship.可知，Garza搬去和晚辈同住后，他们的关系更亲密了，这与A项的表述“这加强了她的家庭关系”相吻合，故选A项。B、C、D三项表述的内容在文中未提及。【答案】A6What was the reaction of the public to Mrs.Robinsons decision?A17% expressed their support for it.BFew people responded sympathetically.C83% believed it had a bad influence.DThe majority thought it was a trend.【解析】推理判断题。根据第二段中的.83 percent of the people said Mrs.Robinsons decision will influence grandparents in the American family.可知，83%的人认为Mrs.Robinson的决定将影响美国家庭的祖父母，但没说这有不好的影响，故排除C项；由此句也可判断出，17%的人对她的决定是持反对意见或是保持中立态度，而不是支持，故排除A项；根据第二段中的Twothirds believe more families will follow the example of Obamas family.可知，三分之二的人认为更多的家庭将效仿奥巴马的家庭，由此可知它将成为一种趋势，故选D项，同时排除B项。【答案】D7What did Crosby say about people in the 1960s?AThey were unsure of themselves.BThey were eager to raise more children.CThey wanted to live away from their parents.DThey had little respect for their grandparents.【解析】细节理解题。根据第三段的第一句In the 1960s we were all a little wild and couldnt get away from home far enough or fast enough to prove we could do it on our own.可知，在20世纪60年代，人们都有点儿狂野，急于“远走高飞”来证明自己的能力，这与C项的表述“他们想远离父母生活”相吻合，故选C项。A、B、D三项表述的内容在文中未提及。【答案】C8What does the author suggest the grandparents do in the last paragraph?AMake decisions in the best interests of theirown.BAsk their children to pay more visits to them.CSacrifice for their struggling children.DGet to know themselves better.【解析】推理判断题。根据最后一段中的Moving is not for everyone.以及it is wiser to say no and visit frequently可知，作者建议老年人从自己的利益出发，做出选择，A项的表述与此相吻合。根据visit frequently可知，文中指的是祖父母常去看看晚辈，而不是B项的“让他们的孩子多多探望他们”，故B项表述有误；文中虽然有is willing to make sacrifices和your adult child is struggling，但并不是要让祖父母为晚辈做出牺牲，故C项错误；D项在文中未提及。【答案】A
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