星级酒店基础英语培训PPT模板课件

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,星级酒店基础英语培训,PPT,模板,本模板寓意明确，唯美简约，,适合酒店培训、入职培训,等,.,汇报时间：,xx,年,x,月,汇报人：,XXX,讲师,星级酒店基础英语培训PPT模板本模板寓意明确，唯美简约，适合,Etiquette,酒店礼仪,关于礼仪,What is etiquette?,礼貌,言行举止,仪表,专业,得体,周全,穿着打扮,专业的服务,不冷漠、不过分、不做作,服务到位、,照顾周全,在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。,用短句，简化自己的英语表达从而避免错误。,Tips,小贴士,:,Etiquette 酒店礼仪关于礼仪礼貌言行举止仪表专,目,录,CONTENTS,Part 1,Part 2,Part 3,Part 4,Part 5,Part 6,Part 7,问候与欢迎,Greeting,Direction,指路与带领,Thanks,感谢与回答,Apologies,致歉与答复,Check in,入住,Farewell,道别,Hotel place,酒店场所,目录CONTENTSPart 1Part 2Part 3Pa,GREETING,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,LOGO,问候与欢迎,Part One,GREETING Greeting Direct,Greeting,问候与欢迎,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,用于中午以前,Welcome to our hotel,Good afternoon,Good,evening,Good,morning,Nice to meet you again,Glad/nice to meet you,Hello/Hi!,How,are you?,Have a,good rest,很高兴再次见到您,祝您休息好,!,用于下午六点过后,见到您很高兴,您好吗？,用于中午至下午六点以前,您好！,Greeting 问候与欢迎 Greeting ,情景,1,：,当国外客人来到大门前,/,前台时,The leader of professional PPT designer in China.6 years of making professional PPT,500 case studies for the classical PPT,make sure you will be satisfied.RAPIDPPT differs from the traditional production model,and create a new PPT experience.,NEXT,Hello,sir!Welcome!,先生您好，欢迎！,Good afternoon,sir!Welcome to Ibis Hotel/our hotel!,下午好先生，欢迎光临宜必思酒店！,Good evening,Ms.Nice to meet you in our hotel.May I help you?,晚上好小姐，欢迎光临，请问我能为您服务吗？,01,02,03,Greeting,问候与欢迎,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,情景 1：当国外客人来到大门前/前台时The leade,DIRECTION,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,LOGO,指路与带领,Part Two,DIRECTION Greeting Directi,Direction,指路与带领,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,请跟随我来。,Its over there.,Go,upstairs/,Down,stairs.,Turn,left/right.,Follow,me,please.,Please,go to,the 2,nd,floor.,Walk straight ahead.,在那边。（用手指明方向）,一直往前走。,往左,/,右转。,请到,2,楼。,上,/,下楼。,This way,please.,这边请。,Direction 指路与带领 Greeting ,Direction,指路与带领,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,情景,2,：,当国外客人需要前台带领或指明到某处时,The leader of professional PPT designer in China.6 years of making professional PPT,500 case studies for the classical PPT,make sure you will be satisfied.RAPIDPPT differs from the traditional production model,and create a new PPT experience.,NEXT,Excuse me,wheres the toilet/restroom please?,请问洗手间在哪儿？,Its over there.Turn right at the corner,please.,在那边，前面角落处右转。,/,Please go to the 2nd floor.Youll see it after you get off the elevator.,请您上,2,楼，出电梯就可以看到。,Thank you.,谢谢！,My pleasure./You are welcome.,不客气,Direction 指路与带领 Greeting ,Useful Words,常用词回顾,在哪里？,Where is,/Wheres?,1,2,3,卫生间,/,洗手间,toilet/restroom,/washroom,电梯,Elevator/lift,4,左,/,右转,Turn left/right,5,一二三,楼,First/second/,1st/2nd/3rd/4th,6,（从）,下来,Get off,Useful Words 常用词回顾在哪里？123卫生,THANKS,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,LOGO,感谢与回答,Part Three,THANKS Greeting Direction,Thanks,感谢与回答,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,01,如何表达感谢？,Thank you(so/very much).,谢谢您（非常感谢）。,Thanks a lot.,多谢。,Thank you for coming.,谢谢您的光临。,Thank you for staying in our hotel.,感谢您在我们饭店下榻。,Thanks for your,help.,谢谢你的帮助。,Im very grateful to you.,非常感谢您。,Thanks 感谢与回答 Greeting Dire,02,感谢的应答：,You are welcome./Welcome!,不用谢。,My pleasure./With pleasure.,乐意效劳。,Dont mention it.,何足挂齿,。,Its very kind of you./You are so kind.,您真客气。,Thanks,感谢与回答,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,02 感谢的应答：You are welcome./Wel,情景,3,：,当国外客人向你表示感谢，要懂得接受他的谢意,NEXT,Thank you!,(Thanks a lot!),谢谢！,My pleasure.,/You are welcome.,不客气,Thanks,感谢与回答,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,情景 3：当国外客人向你表示感谢，要懂得接受他的谢意NE,APOLOGIES,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,LOGO,致歉与答复,Part Four,APOLOGIES Greeting Directi,Apologies,致歉与答复,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,01,真诚及时的道歉有时会很好的缓和尴尬气氛,Excuse me.,请原谅,/,打扰一下,Im sorry./Sorry.,对不起,Its my fault.,这是我的错。,I apologize.,我抱歉。,我向你道歉。,I apologize for you/it/this.,Apologies 致歉与答复 Greeting D,02,道歉的答复：,Thats all right,这没什么。,Thats/Its OK.,没事。,It doesnt matter.,没关系。,Never mind.,不要紧，没关系。,Apologies,致歉与答复,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,02 道歉的答复：Thats all rightThat,CHECK IN,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,LOGO,入住,Part Five,CHECK IN Greeting Directi,Check in,入住,Greeting,Direction,Thanks,Apologies,Check in,Farewell,Hotel place,情景,4,：,询问是否有预订,NEXT,Did you have a reservation with us?/Did you make a reservation,please?,您有预订吗,No,I just arrived in this place.,没有，我刚到这里。,We have single rooms,double rooms,suites and luxury suites in our hotel.,我们有单间、双人间、套间和豪华套间。,I want a single room with window.,单人间，有窗户。,Im sorry,we dont have any single rooms left/all single rooms have been booked,would you like a double room?,?,对不起，我们没有单间了，双人间可以吗？。,Yes,please.,可以。,Check in 入住 Greeting Direc,Useful Words,常用词回顾,预订,Reservation/book,Make/have,a,reservation,1,2,3,到达,arrive,Sing