企业平衡记分卡概要

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,书山有路勤为径，学海无涯苦作舟,书到用时方恨少，事非经过不知难,20 十一月 2024,企业平衡记分卡概要,学习与成长,-雇员满意度,-团队精神,-信息利用程度,财务,-成本最优,使命,愿景,战略,客户,-客户满意度,内部运营流程,-有效的内部控制,-有效的供应商管理,-综合利用多种获得资源的途径,-流程不断改进,平衡记分卡的目标与衡量方法,MISSION,To provide acquisition and assistance services to,support accomplishment of the Departments,programmatic goals and objectives.,STRATEGY,To change the present systems culture,management,systems,and line processes consistent with the,principles of Quality Management,in order to,establish and maintain:a customer focus,a sense of,urgency,continuous and breakthrough process,improvement,and an emphasis on results.,VISION,To deliver on a timely basis the best value product,or service to our customers while maintaining,the publics trust and fulfilling public policy,objectives.,CUSTOMER,-Customer Satisfaction,CUSTOMER PERSPECTIVE,A-6,Customer Satisfaction,CORE,Customer Satisfaction Index,Data Source:Customer Climate Survey,Also,documented results from formal,Baldrige,Presidential or Energy Quality,Award Self-Assessments and Site Visit,Evaluations,Elements:,Timeliness:,Extent of customer,satisfaction with timeliness of,procurement processing;planning,activities;and on-going communications,Quality:,Extent of customer satisfaction,with the quality of procurement services,Communications:,Extent to which,procurement communicates accurate,information which impacts the work,of my organization,85%customer satisfaction rating in 1998,(90%in 1999,95%in 2000),CUSTOMER PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,A-7,CUSTOMER PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,(Appropriate targets will be negotiated,between the Cognizant DOE Contracting,Officer and the contractor purchasing,organization),Customer Satisfaction (Cont,.),OPTIONAL,Data Source:,Real-time Transactional Survey,(if appropriate),Elements Menu:,Schedule,Cost,Best Value,Performance against standard/commitment,Overall Satisfaction,A-8,INTERNAL BUSINESS,PROCESSES,-Effective Internal Controls,-Effective Supplier Management,-Effective Utilization of Alternate,Procurerment Approaches,-Streamlined Processes,-Acquisition Process,-Good Corporate Citizenship through,Purchasing,INTERNAL BUSINESS PROCESS PERSPECTIVE,A-13,Effective Internal Controls,Data Source:Transactional review,of purchasing files,review boards and,Local Purchasing Information,Systems(LPIS),Effective Supplier Management,Data Source:LPIS,Effective Utilization of Alternate,Procurement Approaches,Data Source:LPIS,Core,:,%of systems in full compliance with,stakeholder requirements(e.g.,applicable,laws,regulations,terms and conditions of,contracts,ethics,etc.)based on self-assessment,and subject to fatal flaw considerations,Core:,%Delivery on-time,Optional:,Supplier Satisfaction,Prequalified suppliers as a%of all suppliers,Rejection rates due to non-conformance to,contract requirements,Core,:,Optimum%of transactions placed by users,(JIT,Procurement Card,etc.divided by the,sum of total transactions),Optional:,%utilization of ICPT and other leveraged,purchases,%of RFPs over$100K issued electronically,A-14,Meets or exceeds expectations,85%on-time delivery(includes JIT),(Appropriate targets will be negotiated,between the Cognizant DOE Contracting,Officer and the contractor purchasing,organization),INTERNAL BUSINESS PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,Streamlined Processes,Data Source:LPIS,Acquisition Process,Data Source:LPIS,Good Corporate Citizenship through,Purchasing,Data Source:Local goals as negotiated,with cognizant DOE office,Core,:,Number of critical processes reengineered/,redesigned.or re-validated,Optional:,%purchase action utilization of Electronic,Commerce,Core:,Average cycle time(exception:Procurement,Card),Optional:,Average cycle time($100,000),Core,:,%of economic and social diversity and,local participation program goals achieved,including:,SB and SDB Goals,Regional/Local Outreach/Support,Good Neighbor Program,A-15,Two annually,20 days cycle time(CAPS),Specific negotiations with local DOE,Office,INTERNAL BUSINESS PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,LEARNING AND GROWTH,-Employee Satisfaction,-Employee Alignment,-Information Availability,LEARNING AND GROWTH PERSPECTIVE,A-21,Employee Satisfaction,Data Source:Employee Climate Survey,Also,documented results from formal,Baldrige,Presidential or Energy Quality,Award Self-Assessments and Site Visit,Evaluations,Employee Alignment,Data Source:Employee Performance,Appraisals and Local Purchasing,Information Systems as appropriate,Information Availability,Local Purchasing Information Systems,as appropriate,LEARNING AND GROWTH PERSPECTIVE,OBJECTIVE MEASURE NATIONAL TARGET,Core:,Employee Satisfaction Index,Employee Satisfaction Index includes data,from employee survey,focus groups,absenteeism,and voluntary terminations,Core:,Employee Alignment%of employees,whose actual performance is aligned with,Key Success Factors,Core:,Information Availability Measure,This is a measure of useful information,(e.g.,policies,procedures,o