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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,学习情境三：客房效劳英语,学习任务:客房清理效劳,Name:,Peter,Job:,Room attendant,Responsibility:,To make up the hotel rooms and clean the rooms on guests request,Contents,Learning Objectives 学习目标,1,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning,Objectives,学习目标,After finishing this task,you should be able to：,Know the procedure of cleaning the room.,Make up the room on guests request.,Working Procedures,工作程序,Enter the guestroom.进入客房,Dispose the rubbish.清理垃圾,Remove dirty bed linen.更换床单,Make up the bed.整理床铺,Dust the room.清理房间,Replenish guest supplies.补充客用品,Clean the bathroom.清洁浴室,Vacuum the sleeping room floor.地板洗尘,Fill in the form and leave.登记并离开,Working Knowledge,工作知识(1),1.Before entering the room,you should ask the guest if he/she allow you to enter with the following sentence,“Housekeeping.May I come in?If the guest doesnt allow you to come in,you need to ask him/she,“When would you like me to do the room?,Working Knowledge,工作知识(2),2.Room status 房态,中文,英文,缩写,保留房,Blocked Room,B,请速打扫房,Makeup Room,MUR,住客房(又称“实房”),Occupied Room,O,已打扫的实房,Occupied and Clean,OC,Ok房（又称“空房”）,Vacant and Ready,VR,走客房,Check-out Room,CO,待清洁房（又称“脏房”）,Unmade Room,外宿房,Sleep-out Room,S/O,携带少量行李的住客房,Light Baggage,L/B,没有携带行李的住客房,No Baggage,NO/B,请勿打扰房,Do Not Disturb,DND,3.Priority in guestroom cleaning.客房清理顺序,Working Knowledge,工作知识(3),4.Tags.标签,Working Knowledge,工作知识(4),请勿打搅,请速清洁,请清扫房间,Hotel Task,酒店任务,Suppose you are Peter,now youre going to clean the guestroom.Please perform the task according to the hints below with your partner.,角色A:你是George Brown,住在1501房间,你要求客房效劳员到房间清洁并提供夜床效劳。,角色B:你是客房效劳员Peter，你为客人清扫房间和提供夜床效劳。,Words to know,housekeeping,n.,客房部,disturb,v.,打扰,attendant,n.,服务人员,service,n.,服务,convenient,adj.,方便的,disagree,v.,不同意,later,adv.,稍后,turn-down service,晚床服务,clean,v.,清洁,make up,整理,Useful expressions,1.Asking whether start to do room cleaning.为客人提供清理客房效劳,(1)Im sorry to disturb you.May I make up your room now?,(2)Would you like me to make up your room?,(3)May I do the turn-down service?,2.The guest disagree to do room cleaning at the moment.客人目前不同意清理客房,(1)What time would it be convenient?,(2)What time would be better for you?,(3)I will come back later.,Useful expressions,3.Going into the room and doing room cleaning.进入客房进行清理,(1)May I vacuum the room now?,(2)May I make up these things on your bed?,(3)Your room will be ready in fifteen minutes.,Activity,1.Identify the items in the picture and write down the names of the items as more as you can.在图中辨识相关的物品并尽你所能写下物品的名字。,_,_,_,Activity,2.Can you put the following pictures into the right steps?Cut the following pictures,and paste them in the right box.Then tell your partner what they are doing.把以下图片贴在相应的步骤。,Step 1,Step 5,Step 2,Step 6,Step 3,Step 7,Step 4,Step 8,清理房间根本礼仪,如门上有“请勿打搅DND的字牌，那么不应进房。,进房前一定要先按门铃，或轻敲房门，即使是空房也应如此，以防房内有客人。,如果客人在房间，那么应礼貌地问好，询问客人是否可以清理房间Housekeeping.May I clean your room now?。,不要触摸客人的贵重物品，也不要随意移动客人的物品，必要时需先征得客人同意May I move that?。,Hotel tips,Thank you！,
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