资源描述
单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,HIGHER,SUCESS WITH,BEC,HIGHERSUCESS WITH,MODULE 3,Business Topic,Communication at Work,2,MODULE 3 Business Topic,2.1 Business topic,:,communication at work,2.2 business skills,:,email exchange,2.3 Exam spotlight:,Listening,Test,Introduction and Part one,MODULE 2,3,2.1 Business topic:communicat,Vocabulary:Part of a company；growth strategy,3.1,Communication at Work,cross-sell,utility,put out,seminar,commoditise,depersonalize,driver,cash machine,statement,handset,交叉销售,公共事业,出版，发布,研讨会,使 商品化,使非人情化,手机,驱动器,现金出纳机,报表，结算单,high street,商业大街,reminder,暗示，提示,package,impartial,一揽子,公平的，无偏见的,4,Vocabulary:Part of a compan,Means of communication,3,.1,Communication at Work,1.,What does this quotation mean to you?,Think like a wise man but communicate in the language of the people.,（像智者一样思考，像大众一样沟通。）,W.B.Yeats,poet(18651939),W.B.Yeats is a famous Irish poet and playwright(剧作家).,5,Means of communication3.1 Comm,3,.1,Communication at Work,Suggested answer:,You should be sophisticated in your thinking but clear and simple in your speech.,Useful expressions:,Success is largely determined by how well companies communicate with their audiences,.,If you communicate in simple and clear language,you can communicate more effectively.,If your speech is clear and simple,you can get across a message more easily.,6,3.1 Communication at WorkSugge,3,.1,Communication at Work,2.,Verbs that go with each type of business communication,send/draft an email,make/receive a phone call,issue/put out a press release,launch/run an advertising campaign,give/make a presentation,hold/attend a meeting or a seminar,produce/publish a report,put up/display a notice,send out/circulate a memo to all concerned,post/put information on the Internet,7,3.1 Communication at Work2.,3.,For which of the following would you feel most confident using your English?And least confident?Discuss with your partner.,3,.1,Communication at Work,A presentation,A meeting,A phone call,A report,An email,8,3.For which of the following,3,.1,Communication at Work,Useful expressions,Because Im familiar with the person I call,I can be very relaxed,so I can speak English very well.,When writing an email,I have time to consider the appropriate use of words or consult dictionaries if I have no idea as to how to express myself,so Im confident with my English in emails.,Usually when Im going to give a presentation,I make full preparations for it,so Im confident with my English in giving a presentation.,9,3.1 Communication at WorkUsefu,3,.1,Communication at Work,Its very difficult to write a report because it usually requires the writer to organize the writing effectively,have a wide range of vocabulary and structure,and use cohesive devices appropriately,so Im not confident with my English.,Im least confident using my English when I am making a presentation because Im nervous when standing in front of a large audience.,Im not comfortable with people,so,Im not confident using my English at a meeting.,10,3.1 Communication at WorkIts,3,.1,Communication at Work,4.,Discussion,Have you had good experiences of dealing with companies through call center?,Do you shop on the Internet?Why?/Why not?,With which products or services is face-to-face contact helpful?With which is it unnecessary?,11,3.1 Communication at Work4.Di,3,.1,Communication at Work,Useful expressions:,Very convenient.I can contact a call centre at any time when I have a problem.,I can air my complaints about a product to a call centre.,Very often,Im put on hold for up to 10 minutes when I contact a call centre with a problem or query.,The service agents cannot resolve my problem in one interaction.,Online shopping is convenient and speedy.,Online shopping allows people to browse through many items and categories without leaving their house.,12,3.1 Communication at WorkUsefu,3,.1,Communication at Work,Customers can compare the prices of as many shops as they want when doing online shopping.,Customers can order as many items as they can afford without having to worry about how they will transport them.,Products sold on website are undoubtedly cheaper than those at“real”shops.,Shopping on-line can be quite risky if youre not careful.,If you dont buy on official websites you may be cheated and not sent a purchased product.,13,3.1 Communication at WorkCusto,3,.1,Communication at Work,Reading:,Better communication?,utility company,customer behaviour,make of,elaborate,investment portfolio,product portfolio,portfolio,公用事业公司，如水电公司、煤气公司等,消费行为,对待，处理，解释,复杂精美的，详细阐述的,证券投资组合,产品组合,投资组合,14,3.1 Communication at WorkReadi,3,.1,Communication at Work,Reading:,Better communication?,The best way to approach this task:,1.read the task through quickly,2.underline t
展开阅读全文