5C-报告写作的训练教材

按一下以編輯母片標題樣式,按一下以編輯母片,第二層,第三層,第四層,第五層,*,Supplier Quality Management,Prepared by:Jiabin Chen,XJ Liu and Hellene He,Date:January,2023,5C,報告,訓練教材,5,C,報告訓練教材,5,C,報告的意義及步驟,5C 報告主要針對比較關鍵及嚴重,尤其是涉及到安全的問題的進行詳細的描述,分析及解決.對於涉及到安全的問題,它在由上一階段過渡到下一階段時需要得到 Wistron 或 Dell 的確認及同意.,5C報告包括 Characterize(特性),Contain(圍堵),Causes(缘由),Corrective Action(改善措施)及Closure(結案)五個C組成.它們分別依照以下階段進行:,1.Characterize:問題的詳細描述,包括甚麼人,甚麼事,甚麼時間,甚麼地點,怎樣的大事及數量多少,分析及對策的組員有哪些等方面;,2.Contain:對于該問題的马上圍堵,以防止其集中開來,從而造成進一步的損失;,3.Causes :該問題的根本缘由(Root causes);,4.Corrective actions:針對該問題的改善對策;,5.Closure :包括該問題對策完成的追蹤確認,結案前的再次審核,持續追蹤,確認 及 經驗教訓的吸取 .,這五個依次的階段中,我們一般用以下三種顏色來表示該問題進行到的不同階段:,綠色表示該階段已經完成了.,黃色表示該階段正在進行當中.,紅色表示該階段的工作在未來的日子中再進行 .,5,C,報告訓練教材-1.,Characterize,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,Issue Title,:,Date:,Description,:,Champion,:,Containment,:,Root Cause,:,Corrective Action,:,Preventive Action,:,Verification:,1.該問題代碼,緯創的編碼原則如下:wks+年份+月份+大事的序號.如wks040101表示的意義是昆山緯創在2023年1月的第1件事.,2.該大事在客戶端最先提出的日期.,5.為分析及解決此問題所組成的小組成員名單,包括內部的及外部的,即自己廠內的,或客戶及相應的供應商端的.他們中間應有響應的組長,且這些組員應有不同的分析問題的力量及權力.組員的總人數應在4到10個人之間.,3.該大事的標題,一般比較簡潔.,4.對于該問題的詳細描述,一般應包含發生該大事時的地點及相應的數量,不良率,情況怎樣等信息.,5,C,報告訓練教材-1.,Characterize,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,:,wks030801,Issue Title,:,Wrong PPID,Date:,2003.8.28,Description,:,Wistron assembly line found DP1 Palmrest PPID stick the wrong(Bezel)PPID.,total:one box(20 pcs),defect rate is:20/3000=0.67%.,Champion,:,YHN:Hesaw,aqzhu,He guangchang,Zhou quan,Xu guangming;,WKS:Xj Liu,Hellene He.,Containment,:,Root Cause,:,Corrective Action,:,Preventive Action,:,Verification:,填好後如下例 所示:,5,C,報告訓練教材-2.,Contain and 3.Cause,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,Issue Title,:,Date:,Description,:,Champion,:,Containment,:,Root Cause,:,Corrective Action,:,Preventive Action,:,Verification:,6.根據時間的嚴重及緊急程度,為了防止該問題集中而採取得马上的圍堵對策,包括對問題的即時了解,對客戶端產線,庫存,運輸途中,自己廠內的在線品的處理狀況.假设問題特別嚴重,可能會影響客戶或資身的聲譽或後續的產品的銷售狀況,則還應包括對客戶已售出的產品,以及類似產品的相應的處理方案.這些措施的採取必須是快速的且有效的,因為對于該問題的有效掌握在特定的時候有著潛在的益處.,7.針對該問題,所找出的根本缘由,即 root causes.必須花費足夠的時間及精力,運用適當的工具及方法來找出造成此問題的真因.假设採取的圍堵對策有效,且根本缘由能被有效地找出來,那對於問題解決將有不行估量的指導作用.,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,:,wks030801,Issue Title,:,Wrong PPID,Date:,2003.8.28,Description,:,Wistron assembly line found DP1 Palmrest PPID stick the wrong(Bezel)PPID.,total:one box(20 pcs),defect rate is:20/3000=0.67%.,Champion,:,YHN:Hesaw,aqzhu,He guangchang,Zhou quan,Xu guangming;,WKS:Xj Liu,Hellene He.,Containment,:,1.,Arrange QA and operator come to wistron to sort customers stock.,2.Cut in 100%scan PPID on assembly line.-AS5 Xu guangming 2003.9.1,3.Hold Yihsin stock 300 PCS,.,Root Cause,:,1.Because these two PPID printed one after the other and put together,mixing caused.,2.IPQC&Operator only checked it by eye and did not find the mistake.So the wrong PPID flowed out.,Corrective Action,:,Preventive Action,:,Verification:,填好後如下:,5,C,報告訓練教材-2.,Contain and 3.Cause,5,C,報告訓練教材-4.,Corrective Action,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,Issue Title,:,Date:,Description,:,Champion,:,Containment,:,Root Cause,:,Corrective Action,:,Preventive Action,:,Verification:,8.短期對策:一般為大事發生後採取的短期一段時間的對策,包括對自己廠的庫存品的處理,導入的一些短期的特殊制程及文件,管控 方法等.,9.長期對策:包括對SIP,SOP,PMP等發行文件進行修改以完善管控點及方式,方法.另外,應描述是否有導入甚麼長期的制程以有效防止該問題再發生.因短期對策中可能有某些對策是暫時的試行,如可行,則長期對策再導入,故某些長期對策可能同短期對策一样.,Characterize,Contain,Cause,Corrective Action,Closure,Issue#,:,:,wks030801,Issue Title,:,Wrong PPID,Date:,2003.8.28,Description,:,Wistron assembly line found DP1 Palmrest PPID stick the wrong(Bezel)PPID.,total:one box(20 pcs),defect rate is:20/3000=0.67%.,Champion,:,YHN:Hesaw,aqzhu,He guangchang,Zhou quan,Xu guangming;,WKS:Xj Liu,Hellene He.,Containment,:,1.,Arrange QA and operator come to wistron to sort customers stock.,2.Cut in 100%scan PPID on assembly line.-AS5 Xu guangming 2003.9.1,3.Hold Yihsin stock 300 PCS,Root Cause,:,1.Because these two PPID printed one after the other and put together,mixing caused.,2.IPQC&Operator only checked it by eye and did not find the mistake.So the wrong PPID flowed out.,Corrective Action:,1.Eng defined to print the PPID and pack with elastic by different part numbers,all these have been defined in SOP(No:OG-LB-083).-Eng Zhou quan 2003.8.30,2.Cut in 100%scan PPID on assembly line.-AS5 Xu guangming 2003.9.1,3.Sort all the stock 100%and mark a dot on the PPID label and stick a “PPID sorting OK”label outside the box.,Preventive Action,:,1.Changed all existing scanners to Symbol scanner model LS4006(which is similar to the scanners used at customer side)and computer for every Notebook assy line,cut in 100%scan PPID&J-Label.,(Total scanner Qty from 4 to 46,Computer for scanner from 1 to 46)-Peter Liu 2003.10.1,2.Reformat the printing software of the PPID&J-Label printer to prevent the problem such as duplicate,style and blank from happening again.-Peter Liu 2003.10.1,Verification:,填好後如下例 所示:,5,C,報告訓練教材-4.,Corrective action,5,C,報告訓練教材-5.,Closure,Characterize,Contain,Cause,Corrective