商务英语会话Unit 1 II Telephone

,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Click to edit Master title style,LOGO,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Business English Conversation,商务英语会话,Unit 1,Establishing Relationship,II.Telephone Etiquette,Learning Objectives,understand telephone etiquette,comprehend and use basic vocabulary and expressions,used in telephone conversation,Important&Difficult Points,telephone etiquette,expressions and patterns,used in a telephone,conversation,Teaching Procedures,Step 1,Warming-up Practice,Step 2,Cursory Revision,Step 3,Presentation&Comprehension,Step 4,Imitation&Practice,Step 5,Summarizing on the Key Points,Step 6,Further Development,Step 7,Consolidation Practice,Step 8,Comment&Assignment,Warming-up Practice,1)How many ways can a potential customer contact you?What are they?,2)What about their advantages and disadvantages respectively?,Cursory revision,What would you say in the following situations?,When you answer the phone?,When you dial the wrong number?,When the person is not available?,When you want someone to answer the phone?,When you are expected to write down a phone number?,Presentation&Comprehension,Listen to the example of receiving a business phone,try to fill in the blanks according to it.,A:,Good morning.Sunshine Company.,_,?,B:,Good morning.Could I speak to Miss.Zhang?,A:,Im afraid at the moment._?,B:,Yes.This is _,when _?,A:Do you _?,B:If she-have her call me._,Ill _,A:,Could you_?,B:,Thats _.,A:,_.And your number,please?,B:_,A:,Ill be sure to give her the message.,Imitation&Practice,Summarizing on the Key Points,Could I speak to Mr.Huang of the export department,please?,Id like to speak to Mr.parley.,Have I the pleasure of addressing Mr.Chris?,Hello.This is tom here.May if have a word with Grace.,Asking to speak with someone,Useful expressions,Summarizing on the Key Points,Im sorry,，,but hes on another line now.,Would you care to hold,？,Im afraid shell be fully engaged then,but how about tomorrow afternoon?Does that suit you?,Connecting someone,Useful expressions,Summarizing on the Key Points,Are there any messages I can give him?,Do you want to leave a message?,Can I take a message?,Any message for him?,Leaving message,Useful expressions,Further Development,Work in groups to imitate the conversations in the,video.,Answering telephone call,Consolidation Practice,Role Play:Mr./Ms.Robinson is telephoning to,discuss the possibility of importing electric toys,from Mr./Ms.Lis company,Task Presentation&Analysis,A:You are:,Mr./Ms Robinson,the purchasing specialist of SIG Company.,Identify yourself.,Express you want to speak to Mr.Zhang,Tell what you are calling for,Leave a message,B:You are:,Mr./Ms.Li,the assistant of Mr.Zhang,the sales representative of Huawei Toy Co.,Ltd,Identify yourself,Tell that Mr.Zhang is not available,Ask about the information of the caller and his/her reason for calling,Take the massage,Consolidation Practice,Role Play,One acts as a customer to make a call to ask for some detailed information of a type of Canon camera/to make an appointment,to discuss the order of TV sets,to invite for a dinner party,for a visit to the other company,etc.,The other acts as a receptionist with Canon Company to receive the call and take the message for the sales manager to call the customer back.,To:_ From:_ Company:_Message:_ Taken by:_,Sample of Message,Mr.Matthews,Mr.Schulz,From England,They have received the sample and are happy with,that,but need some negotiation on the price.He,cannot get to the company that early this Saturday.,Miss Perez,To:_Date:_ Time:_ MessageFrom:_ Company:_Telephone number:_Message:_ _ Taken by:_,Form of a Message,Consolidation Practice,Group Discussion and Collection for,Language Materials,Please give different sentences and patterns to,perform each sub-task after discussion.,Consolidation Practice,Preparation for the Role Play,Prepare for the dialogue according to your roles and each group assign a representative to do the situational dialogue.,Consolidation Practice,Performance of the Role Play,Perform the conversation with the student from the other group.,Consolidation Practice,Remark and Assessment,Comment&Assignment,Why do companies put emphasis on telephone etiquette?,Topic Speech,Thank You!,