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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,*,单击此处编辑母版标题样式,*,*,单击此处编辑母版文本样式,第二级,*,*,单击此处编辑母版文本样式,第二级,单击此处编辑母版标题样式,Chapter 9 Boundary Spanning and Team Leadership,Pp.248-275,Chapter 9 Boundary Spanning a,1,Learning Objectives,Describe boundary spnning leadership behaviors and provide specific examples of these behaviors,Explain why boundary spanning leadership behaviors can have positive effects on followers,Describe skills,abilities,and sources of power that leader need to be effective at boundary spanning,Describe the individual and organizational benefits that can result from effective boundary spanning behaviors,Describe an approach to negotiation that will maximize benefits for all parties,Describe team leadership as an important role that requires effective boundary spanning and other leadership behaviors,Identify follower,organizational,and task characteristics for which boundary spanning leadership behaviors would be highly effective and for which they would not be effective,Learning ObjectivesDescribe bo,2,Definition of Boundary Spanning Leadership,Boundary spanning leadership is leader actions that e,stablish and maintain a groups integrity through,Negotiating with nongroup members,Resolving disputes among followers and subgroups,Obtaining resources,Establishing influence networks,Helping followers deal with the external environment,P.249,Definition of Boundary Spannin,3,Boundary spanning leadership behaviors,Define and,manipulate unit,boundaries,Obtain,filter,store,and disseminate,information,Respond to,external demands,and influences,Reslove stalemate,and conflicts,Negotiate for,resources and,distribution of output,Sensitize unit,members to,environmental issues,Develop and,maintain networks,Boundary,-Spanning,Leadership,Behaviors,P.251,Boundary spanning leadership b,4,Examples of Boundary Spanning Leadership Behaviors,Defining and modifying organizatinal or unit bpundaries so members know who is and who is not a member.,Protecting Representing thet group while resisting unreasonable demands and responding to outside influence.,Managing interactions between leaders and followers,among followers themselves,and among subgroups within the leaders unit,including helping to resolve stalemates and conflicts.,Negotiating with upper management and other outsiders to obtain resourcesfor the unit and to arrange for distribution of the units output.,Identifying and describing for group members what they should attend to in the environment and what they should ignore to help them make sense of developments that may affect them.,Developing and maintaining networks inside and outsidethe leaders own organization,and using these networks to describe its legitimacy,image,and power.,Obtaining,filtering,and storing valuable information from the units environment,putting the information into a useful form,and disseminating it to unit members.,Examples of Boundary Spanning,5,Importance of Boundary Spanning,Boundary spanners play both,representative,and,linking-pin,roles.,R,epresentative,s,-speakespersons for their own group and their loyalties were entirely to that group.,L,inking-pin,-members of two or more interacting groups,with loyalties to both;they fulfill a liaison role,helping to coordinate and resolve conflicts among groups.,P.252,Importance of Boundary Spannin,6,Importance of Boundary Spanning-,7 leadership roles,Figurehead-,Peforming symbolic acts,Liaison-,Forming and maintaining networks,Monitoring-,Obtaining information from outside,Disseninator-,Passing other subunitsinformation,Spokesperson-,Transmitting information and express value statements,Disturbance handler-,Dealing with conflicts and crisis,Negotiator-,bargaining and buffering,P.252,Importance of Boundary Spannin,7,Skills,traits,and sources of power for effective boundary spanning,Communicaiton skills,Referent power,Conflict,management,skills,Resource/,connection power,Reward and,coercive power,Expert power,Legitimate power,Skills and Power,Sources for,Boundary Spanning,Leadership,Behaviors,Storytelling and,slogan-creation,Political and,negotiation skills,Political and,negotiation skills,P.256,Skills,traits,and sources of,8,Negotiation in Boundary Spanning,Negotiation,is a series of communications between two parties who are trying to reach an agreement that satisfies their interests.,Separate the people from the problem,Focus on interests,no positions,Invent options for mutual gain,Insist on using objective criteria,Know your BATNA-best alternative to a negotiated agreement,Preparation is the key,P.257,Negotiation in Boundary Spanni,9,Guidelines for Negotiation,1.Know your BATNA,but do not reveal it during negotiation,2.Research the partys BATNA by putting yourself in their position and considering their alternatives,3.Set high aspirations,because they will usually result in a better agreement,4.If possible,make the first offer,because it is highly predictive of the final sttlement,5.Counteroffer soon after receiving an offer in order to show y
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