知识管理的未来

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,http:/www.,aiqq,.,cn,全国领先的工作效率提升平台,http:/www.,aiqq,.,cn,全国领先的工作效率提升平台,1,1,Transforming Knowledge:,The 21 Century Wealth Driver,Dr.Charles M.Savage,Knowledge Era Enterprises,Inc.,“,Shaping our Future”,Cable&Wireless,Optus,Melbourne,October 28,1999,http:/www.,aiqq,.,cn,全国领先的工作效率提升平台,Knowledge,A Map Please?,3,Historical Eras,Agricultural,Industrial,Knowledge,4,Sharing of logs,Superstition:Unlucky to go out twice with the same crew,Known split of profits from the trip,Whaling Industry,Prototype of Knowledge Intense Industry,5,Knowledge&Energy,Aspirations,Capabilities,Aspirations,Capabilities,Person A,Person B,6,Sources of Wealth:,Agricultural Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,7,Sources of Wealth:,Industrial Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,8,Sources of Wealth:,Knowledge Era,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,9,Sources of Wealth:,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,10,Sources of Wealth:,Labor,Hands,Knowledge,Heads,Capital:Money&Machines,Land&Resources,Economy of,Scarcity,Economy of,Abundance,11,New Vortex of Understanding about Knowledge Era,Organizational Learning,&Self-Organizing,The Web,Intellectual Capital,Core Competencies,Innovation,Knowledge Management,Emotional Intelligence,12,Dynamic,Stable,Complex,Simple,Pace of Change,Knowledge Requirements,Nolan&Norton,1988,13,Vision,Strategy,Culture,Values,Balanced,Scorecard,Customers,Finance,Learning&Development,Processes,What investments in our,customers bring them excellent,results?,How can we better organize,our knowledge?,How do we leverage the value,of our customers,knowledge,?,How can we use ours and our,customers knowledge more,effectively?,Innovating with,our customers!,14,Inventory Turns =,Cost of Goods Sold for Year,Average Inventory for Year,Knowledge Turns =,Ability to Build Upon others Capabilities*,Level of Distrust,*,Others Capabilities =Individuals,Functions,Lines of,Business(LOBs),Suppliers,Customers and Customers,Customers,Knowledge Turns,15,0.1 0.5 1 5 10,Finding Faults Finding Strengths,Trust Distrust,=,=,=,=,=,=,=,Individuals:,Functions/,Departments:,Lines of,Business:,=,=,Suppliers/,Partners:,Customers:,Customers,Customers:,5,0.5,10,Knowledge Turns,(2),16,Knowledge Turns:Results,17,Knowledge Turns:Results,18,Industrial Era:Conceptual Confinement,Help!,I find little trust in the organization,Others are always looking for my weaknesses,My intellect&emotions are not valued,Relationships are not important,19,Knowledge Era:“Production”through Dialogue,Values(trust)are key,I must discover others capabilities&,aspira,-,tions,to build upon,We excel in teaming our competencies to seize opportunities,Learning enhances earnings,20,Tangible Assets,Visible Finance,Cash,AR,PPE,External,Internal,Personal,Competence,Short-term Debt,Loans,Stock Equity,Invisible Equity,Obligation,Karl-Erik Sveiby,Customer Capital,Structural Capital,Human Capital,Key Elements of Knowledge Capital,21,Financial Focus,Process,Focus,Customer,Focus,Human Focus,Renewal&Development Focus,IC Framework at,Skandia,22,Skandia,Navigator Model,Financial,Capital,Human,Capital,Customer,Capital,Innovation,Capital,Process,Capital,Organization,Capital,Structural,Capital,Intellectual,Capital,Market Value,23,Industrial Era,Agricultural Era,Adam Smith,James Watt,Henri,Fayol,Frederick W.Taylor,24,Industrial Era,Agricultural Era,25,Industrial Era,Agricultural Era,A,B,C,Culture of Mistrust,Culture of Devaluing,26,Industrial Era,Knowledge Era,Agricultural Era,27,Master Servant Relationship,With One Another,Employer-Employee,Concept,“+/”,“,X”,Industrial Era,Knowledge Era,Agricultural Era,28,Supply Chain,Supplier,Company,Customer,29,Supply Chain-extended,Customers,Customers,Supplier,Company,Customers,30,Customers Needs and Aspirations,Problems&,Needs,Aspirations&,Opportunities,31,Supply Chain:Needs&Aspirations,Supplier,Company,Customers,Customers,Customers,Needs,Aspirations,Transactions,Opportunities,32,Valuing Cluster:Interactive View,Supplier,Company,Customers,Customers,Customers,Company,Customers,Suppliers/Partners,Customers Customers,33,Skandia,AFS,Working the Whole System,Skandia,End Users,Funds Managers,Brokers,Wholesale,Annuities,Manage,Funds,Sell,Annuities,Invest in,Future,Select,Events,Uncertain,Future,Study,34,84,Skandia,AFS,Working the Whole System,Skandia,End Users,Funds Managers,Brokers,2400,85,000,1.5,Million,35,Aspirations,Capabilities,Customers,Customers,Customers,Company,Knowledge Era,Enterprising and,Dynamic Teaming,Aspirations,Aspirations,Aspirations,Capabilities,Capabilities,Capabilities,Suppliers/,Partners,“,x”,36,Transactions,Product Solutions,Business Solutions,Mass Customization,Partnering,Dynamic Teaming,Virtual Enterprising&,Knowledge Networking,Structural,Capital,Human Capital,Customer/Supplier,Capital,Evolving Business Model,37,Dy