酒店情景英语课件

单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2020/2/9,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2020/2/9,#,酒店情景英语,Unit 1,Front desk,Lesson1 Reservation,酒店情景英语Lesson1 Reservation,1,Lesson1 Reservation,Front desk,Lesson1 ReservationFront desk,2,How can I make reservations?,reservation,face to face,柜台预定,Telephone,(,电话预定,),Internet,（网络订房）,Fax,（传真订房）,e-mail,(,邮件预定,),How can I make reservations?re,3,Reservation,预定,Warming-up,Watch a video and discuss:,what are the key points in reservation?,Reservation Warming-upWatch a,4,Reservation,客人,/,代订人,/,团体姓名,Guest Name,联系电话,Telephone Number,所需客房类型,Room Type,价格或折扣,Price/Discount,所需客房数量,Number of Rooms,抵,/,离店日期,&,时间,Arrival Date/Departure Date,入住天数,Length of Staying,订房入住当天的保留时间,Cut-off Time,订房,8,大要素,Reservation客人/代订人/团体姓名,5,R,oom type,单人间,双人间,single room,twin room,Room type单人间双人间single roomtwi,6,套房,suite,总统套房,presidential suite,R,oom type,套房suite总统套房presidential suiteR,7,三人间,triple room,大床房,double room,R,oom type,三人间triple room大床房double roomRo,8,Deluxe suite,豪华套间,Business suite,商务套间,Economy room,经济套间,sea view./mountain view room,海景房,/,山景房,Beach villa/water villa,沙屋,/,水屋,Extra bed,加床,Face to the south/with a front view,朝阳,With bath/shower,带浴室,/,淋浴,R,oom type,Deluxe suite 豪华套间Room type,9,Service Procedure,服务流程,1.Greet the guest,Hello Sir/Madam,XXX hotel.May I help you?,2.Taking a reservation,What type of room do you need/prefer?And,how many person will there be in your party?,3.Referring to dates and times,For what dates?,How many nights do you wish to stay?,4.Accepting or refusing the booking.,Let me see if there is a room available.Well.We have.,Service Procedure服务流程1.Greet,10,Its all right for(date)but not(date),We dont have any(room type),would you mind having(room type),I am sorry,we are fully booked on those days.Would you change your reservation date?,5.Stating the price,Itsper night.(we will give you off).,6.Asking guests information.,May I have your name and your telephone,number?,How do you spell your last name?,Its all right for(date)but,11,7.confirm the details,I would like to confirm your reservation.Mr./Ms.XXX,you have booked/reserved,room from,to,the price is,and your telephone number is,.Is that right?,8.Thank the Guest,Thank you,we looking forward to seeing you.,7.confirm the details,12,Dialogue,C,：,Clerk,职员,J,：,Jack,杰克,C:Good morning.,May I help you,?,J:Yes,Id like to reserve a room for,three days,please.,C:For which date?,J:From,September 15th to 18th,.,C:Which kind of room would you like,a double or a single?,J:,A single,please.,C:May I have your name and phone number?,J:,Jack Brown,and the number is,3626833,.,Dialogue C：Clerk 职员,13,Dialogue,C:What time do you expect to arrive,Mr.Brown?,J:Oh,about 6:30 p.m.,I suppose.,C:Well,，,Id like to confirm your reservation.,A single room for Mr.Brown at 480 yuan per night for three nights from Sep.15th to 18th,.,J:Right.,C:Thank you,Mr.Brown.,DialogueC:What time do you,14,Reservation Card,Mr./Mrs./Miss:,Arrival Date:,Departure Date:,No.,of rooms:,Room Type:,No.of Persons:,Room Rate:,Booked by:Tel:,Approve by:Taken by:,Date:,Mr./Mrs./Miss:Arrival,15,R,：,Good morning.This is Xinzhong Hotel Reservations.May I help you?,C:Yes,Im calling from the States.Id like to book a room,starting from Sept.22,nd,.,R:What kind of room would you like,sir?,C:A double room,please.,R:what about a twin-bed room with bath for 90 dollars per night,including breakfast?,C:OK.,R:May I have your name,sir.,C:My name is John Smith.,R:Thank you,Mr.Smith.How long will you be staying here?,C:Three nights.,(the receptionist repeats the reservation.),Thats it.One more thing,how can I have my reservation guaranteed?,R:Ill just need your credit card number and take care of the rest of you.,C:Its No.1734-4018-2273-1868.,R:Thank you,Mr.Smith.Anything else?,C:No,thanks.Good-bye.,R:Goodbye,R：Good morning.This is Xinzho,16,Practice,Make a dialogue of reservation,including the 8 key points.,Practice Make a dialogue of r,17,Thanks,！,Thanks！,18,