BusinessProcesses(英文版)

Click to edit Master title style,Click to edit Master text styles,Business Processes,*,*,*,Business Processes,Business Processes,05/11/2024,*,1,Business Processes,What is a Process,Typesof Processes,Examples,Process Improvement aprroaches:referrencing other modules,Describe a processin which you work,Consider inwhat way this process could improve,Discuss howthis would impactthe business,Discusshowyouwouldmeasuretheseimprovements,Content,TeamDiscussion,Business Processes,08/03/2023,*2,ProcessImprovement,What isa Process?,Business Processes,08/03/2023,*3,A stream of activities,transforming inputintooutputby adding value,materials,information,people,machines,procedures,materials,information,with added value,A Processis.,BusinessProcesses,08/03/2023,*4,Customer,Ateach step,inputprovidedbysuppliers,istransformedinto,outputdelivered to customers,S,C,C,C,C,S,S,S,Supplier,A Chain of Activities,BusinessProcesses,08/03/2023,*5,manufacturing,distributing,administering,handlingorders,handlingcomplaints,.,ProcessesofAll Kinds,BusinessProcesses,08/03/2023,*6,Verticalhierarchy;Horizontalworkflow,Dept.1,Dept.2,Dept.3,Cross-functional processes,Functionsvs.Processes,BusinessProcesses,08/03/2023,*7,Examples,:,Biggestimprovementopportunities.,Biggestcustomerimpact!,Product specification,Complaint handling,Order handling,Processes AcrossFunctions,Product introduction,Pre-sale service,Business Processes,08/03/2023,*8,Process Orientation,Everyemployee,withina process,must understand,theirrole,in the,wholeprocess,Business Processes,08/03/2023,*9,MainProcess,Sub-process,WorkProcess,Process Structure,Business Processes,08/03/2023,*10,.run across largepartsof the organisation,The arteries ofthecompany,Business Processes.,Innovationto Market,Demand Generation,OrderFulfilment,Business Processes,08/03/2023,*11,.createconditionsforbusiness processes,Support Processes.,Financialmonitoring,Humanresourcesmonitoring,Business planning and review,.,Business Processes,08/03/2023,*12,.are assemblies ofworkprocesses,Oftenrunacross functions,Sub-processes.,Manufacturing,Introducing Products,Handling Complaints,Handling Orders,.,BusinessProcesses,08/03/2023,*13,.transformmaterial,or information,Work processes.,Operatingamachine,Drawing productdesigns,Typingletters,Visitingcustomers,Running meetings,.,BusinessProcesses,08/03/2023,*14,Process Improvement,Systematic,incrementalimprovementofcapabilities,Value,Improvement,Time,D,A,C,P,BusinessProcesses,08/03/2023,*15,Value,Improvement,Time,HoldingtheGain,D,A,C,P,Control:,evaluationandcorrectiveaction(ISO9000),Maintenance:,adherencetostandardstoensurerepeatability,Business Processes,08/03/2023,*16,.Satisfied Stakeholders,Faster Throughput,MoreSatisfiedCustomers,Better Qualityof,Products/Services,FewerDelays,Higher Sales,LowerCosts,LessWaste&Rework,Better Processes Produce.,Business Processes,08/03/2023,*17,Deploymentbetween Perspectives,Customers,Financial,Competence,Processes,Value Drivers,ValuePropositions,Personal Competencies,TechnologyInfrastructure,Climate for Action,Shareholder,Value,Cause&Effect Chain,Business Processes,08/03/2023,*18,Characteristicsof aGoodProcess,Provides acompetitive advantage,Maximum use ofassets,Minimal delays,Flexible,Adaptableto changing needs,Robust,Mistake proof,Business Processes,08/03/2023,*19,Process Improvementcategories:,ContinuousImprovement,see Process Survey Tools,Incremental Improvement,see“Introduction toProcess Improvement,”,”,Breakthrough Improvement:,see MEDIC,BusinessProcesses,08/03/2023,*20,TeamDiscussion,Usetheprocessidentification sheet(next slide)todescribe akeyprocessin whichyouwork,Discusswhatimprovements are needed,and how thesewould impactthebusiness.,Discusshowyouwould measure theseimprovements,BusinessProcesses,08/03/2023,*21,ProcessIdentification,1.Process,2.Process mission,3.Outputs,4.Customers,6.Suppliers,5.Inputs,7.Key performance indicators,BusinessProcesses,08/03/2023,*22,演讲完毕,，,，谢谢观,看,看！,