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,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2001.11,All Rights Reserved;Copyright,2001 The Processwise Consultants Inc.,*,单击此处编辑母版标题样式,Six Sigma:Whats New and Why?,6,s,:,新世纪的管理战略和实践,2001.11,1,All Rights Reserved;Copyright,2001 The Processwise Consultants Inc.,LegalNotice,Theinformationcontainedinthisdocumentandrelatedhand-outsindeliveringthisinformationareproprietarytoTheProcesswiseConsultants(Beijing)Inc.Itisthepropertyofthecompanyandshouldusedonlywithinthecompanyatatrainingcourseoraconsultingengagementconductedbythecompanyemployees.ItshouldnotbedisclosedtootherswithouttheexpressedwrittenconsentoftheProcesswiseConsultantsInc.,包,含,含,于,于,此,此,培,培,训,训,材,材,料,料,以,以,及,及,在,在,培,培,训,训,过,过,程,程,中,中,分,分,发,发,的,的,材,材,料,料,中,中,的,的,信,信,息,息,乃,乃,北,北,京,京,普,普,罗,罗,维,维,智,智,资,资,讯,讯,有,有,限,限,公,公,司,司,之,之,专,专,有,有,知,知,识,识,。,。,并,并,属,属,于,于,公,公,司,司,的,的,财,财,产,产,，,，,只,只,能,能,用,用,于,于,由,由,公,公,司,司,人,人,员,员,主,主,导,导,的,的,培,培,训,训,或,或,咨,咨,询,询,活,活,动,动,中,中,。,。,未,未,经,经,本,本,公,公,司,司,的,的,书,书,面,面,同,同,意,意,，,，,向,向,第,第,三,三,方,方,公,公,开,开,这,这,些,些,信,信,息,息,实,实,属,属,违,违,法,法,。,。,2001.11,2,AllRightsReserved;Copyright,2001TheProcesswiseConsultantsInc.,公,司,司,背,背,景,景,总,部,部,在,在,美,美,国,国,加,加,利,利,弗,弗,里,里,亚,亚,州,州,离,离,洛,洛,杉,杉,矶,矶,90,英,里,里,的,的,Carlsbad,市,英,文,文,：,TheProcesswiseConsultantsInc,.,于,2001,年,六,六,月,月,在,在,北,北,京,京,设,设,立,立,了,了,中,中,国,国,公,公,司,司,；,；,拥,有,有,北,北,京,京,和,和,上,上,海,海,两,两,个,个,办,办,公,公,室,室,。,。,主,要,要,成,成,员,员,均,均,为,为,拥,拥,有,有,多,多,年,年,财,富,富,一,百,百,强,强,企,企,业,业,实,实,际,际,运,运,作,作,经,经,验,验,的,的,华,华,人,人,深,谙,谙,中,中,国,国,企,企,业,业,文,文,化,化,和,和,现,现,状,状,熟,悉,悉,跨,跨,国,国,公,公,司,司,的,的,最,最,佳,佳,运,运,营,营,管,管,理,理,实,实,践,践,扎,实,实,的,的,管,管,理,理,理,理,论,论,和,和,实,实,际,际,运,运,行,行,管,管,理,理,的,的,技,技,能,能,和,和,知,知,识,识,2001.11,3,AllRightsReserved;Copyright,2001TheProcesswiseConsultantsInc.,自,我,我,介,介,绍,绍,胡,楠,楠-,美,美,国,国,六,六,西,西,格,格,玛,玛,国,国,际,际,学,学,院,院,核,核,心,心,讲,讲,师,师,普,罗,罗,维,维,智,智,公,公,司,司6,s,首,席,席,咨,咨,询,询,师,师,曾,任,任,西,西,门,门,子,子,公,公,司,司,质,质,量,量,经,经,理,理,，,，,施,施,耐,耐,德,德,电,电,气,气,公,公,司,司,高,高,级,级,商,商,务,务,运,运,营,营,咨,询,询,师,师,，,，,霍,霍,尼,尼,韦,韦,尔,尔,公,公,司,司,自,自,动,动,控,控,制,制,部,部,（,（,中,中,国,国,）,）,区,区,六,六,西,西,格,格,玛,玛,领,导,导,（,（,SixSigmaChampion),黑,带,带,大,大,师,师,。,。,加,入,入,普,普,罗,罗,维,维,智,智,公,公,司,司,后,后,，,，,为,为,霍,尼,尼,韦,韦,尔,尔,（,（,中,中,国,国,）,）,公,公,司,司,上,海,海,西,西,门,门,子,子,移,移,动,动,有,有,限,限,公,公,司,司,北,京,京,国,国,际,际,交,交,换,换,系,系,统,统,有,有,限,限,公,公,司,司,五,矿,矿,进,进,出,出,口,口,公,公,司,司,提,供,供,6,s,战,略,略,咨,咨,询,询,服,服,务,务,2001.11,4,AllRightsReserved;Copyright,2001TheProcesswiseConsultantsInc.,Dr.Mikel Harry and Mr.Richard Schroeder founded 6,s,Academy,六,西,西,格,格,玛,玛,管,管,理,理,体,体,系,系,的,的,发,发,展,展,ABB,AlliedSignal,$2.2 Bi for Motorola 6,s,Larry Bossidy went to GE CEC 06/95 to pitch 6,s;,Kodak,mid-80s,88,93,95,认知度,Awareness,年代,Time,94,99,00,Large banks and hospitality companies,Most Fortune 500 manufacturing companies;Japan,Texas Instruments,Motorola won 1,st,Malcolm Baldrige National Quality Award,Motorola,2001.11,5,AllRightsReserved;Copyright,2001TheProcesswiseConsultantsInc.,SixSigma,在摩托,罗,罗拉(,Motorola),Wequickly learnedifwecouldcontrolvariation,，,，we could getallpartsand processestowork andgettoend resultof3.4defectspermillionopportunities.Ora SixSigmaLevel.Itwas shorthandforpeople to understandthatifyoucan controlthe variationyoucan achieveremarkableresult.,RobertW.Galvin,ChairmanEmeritusofMotorola,Inc.,WinMalcolmBaldrigeAward1989,我们很,快,快学到,如,如果我,们,们可以,控,控制变,差,差，我,们,们可以,达,达到100万,次,次机会,只,只出现3.4,次,次错误,，,，即六,西,西格玛,水,水平。,使,使员工,很,很快明,白,白，如,果,果可以,控,控制变,差,差，就,可,可以得,到,到非凡,的,的结果,。,。,2001.11,6,AllRights Reserved;Copyright,2001The Processwise Consultants Inc.,实施战,略,略结果,Motorola,（1987-1994）,重点在,制,制造领,域,域,降低制,造,造成本14亿,美,美圆,提高生,产,产力126%,2001.11,7,AllRights Reserved;Copyright,2001The Processwise Consultants Inc.,SixSigma,在霍尼,韦,韦尔,Honeywell(AlliedSignal),Attheend of day,Six Sigma is muchlessofa technicalprogram,althoughithasalotoftechnical tools,than it is aleadershipandculturalchange program.,虽然六,西,西格玛,有,有很多,统,统计学,工,工具，,但,但它是,一,一场领,导,导力和,文,文化变,革,革。而,不,不是一,个,个技术,培,培训,LarryBossidy,2001.11,8,AllRights Reserved;Copyright,2001The Processwise Consultants Inc.,实施结,果,果-,霍尼韦,尔,尔,Honeywell,/,AlliedSignal（1992-1996,）,）,降低成,本,本14,亿,亿美圆,销售收,入,入14%递增/季度,每股价,格,格增长520%,降低新,产,产品开,发,发周期16%,减少收,款,款周期24%,2001.11,9,AllRights Reserved;Copyright,2001The Processwise Consultants Inc.,SixSigma,在通用,电,电气(,GE),SixSigmaisthe mostimportant managementtrainingthingwe,veeverhad.Itsbetter thangoingtoHarvardBusinessSchool.ItbetterthangoingtoCrotoville.Itteaches youhowtothinkdifferently.,-Jack Welch,April1999,六西格,玛,玛是我,们,们曾经,有,有过的,最,最重要,的,的管理,培,培训。,它,它比上,Harvard,商学院,和,和去,Crotoville,培训还,要,要好。,它,它教会,了,了我们,一,一种思,维,维方式,。,。,-杰,克,克.韦尔,奇,奇,2001.11,10,AllRights Reserved;Copyright,2001TheProcesswiseConsultantsInc.,GE,实施6,s,的结果,摘自：,TheGE Way FieldBook,2001.11,11,AllRights Reserved;Copyright,2001TheProcesswiseConsultantsInc.,GE,实施6,s,的结果,摘自：,TheGE Way FieldBook,2001.11,12,AllRights Reserved;Copyright,2001TheProcesswiseConsultantsInc.,GE,实施6,s,投资与收,益,益,百万美元,2001.11,13,AllRights Reserved;Copyright,2001TheProcesswiseConsultantsInc.,GE,实施的结,果,果,所有正式,（,（,Exempt),员工必须,开,开始接受,绿,绿带或黑,带,带培训,1999年,改变,DNA,2001.11,14,AllRights Reserved;Copyright,2001TheProcesswiseConsultants
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