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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Total cycle time reduction,A business achieve total customer satissfaction when itsworkforce,Is trained andempowered toconcurrently apply total cycle timereduction tools andqulityimprovement tools within cross-functionalteams,Embraces a continuousimprovement processwhich supportsmeasurementsand rewards consistent withchangeobjectives that adjust to customerneeds,Total cycle time,Total ycle time is the actual timethat passes from thetime acustomer expresses aneed until thecustomers need is satisfied.,Customer,r,equest,Product/service,For,c,ustomer,Total cycle time reduction,-,a,competitive tool,Responsivenessto market andcustomer needs,Reducedcost,Improved profits,Improved totalcustomer satisfaction,Increases asset utilization,Business evolves overtime,At first a good process is established,Buesiness needs gradually change the process.,The changes are not always for thebettter.,Everyone tiesto do their best butthe process evolves to the currentstate.,Probably few people have looked atthe complete processfrom start tofinish.,If we are to improve,we mustcompletely understand,what wedo,a,nd,h,ow we do it,t,hen wewill discover,how todo it better.,As Is,The present level ofperformance atwhicha business process orfunction is operating,ShouldBe,A levelof performance thata business canachieve usingcurrent resources,Could Be,A levelof performance thatcant beachieved through thestrategic addition of new resources,Issues,Problems,disconnects,and/oropportunitiesfor improvement(missing,unnecessary,or poorly performing steps).,Total cycle time terms,Greastperformance improvementachieved with present resources,Could be,Shouldbe,As is,time,9-12,months,With additionresources,With present resource,Business performance,Flow chart,Sequential flow of asimpleprocess,Relationship map,Diagrams how the pieces of asysteminterrelate within an organization,Cross-functional process map,Diagrams the specificstepstaken to accomplish atask,organized by which function is responsiblefor thestep,Includes timerequired to perform each step,Mappingis used to diagnosecycle time problems,Processflow chart,Walk in,Door,Wait in,Line,Fill Out,Form,Give Form,to,Counter,Receive,Form,Give Form,to,Garage,Wait until,Ready,Drive Car,into,Garage,Start,Drive Car,On Lift,Raise,Lift,Have,Containers,?,Select,Container,Drain,Oil,Lower,Lift,Call,Warehouse,Deliver,Containers,Yes,No,Have,Correct,Oil,?,Put in Oil,Give Form,to Counter,Drive Car,to Parking,Lot,Call,Warehouse,Deliver,Oil,Yes,Collect,Money,Correct,Change,?,Yes,Pick up,Car,Drive,Away,Exit,Make Change,No,Relationship mappingfor anybusiness,Product,Designs/,Services,Finance,Mkt/,Sales,New Product,/Service,Suppliers,Mfg./Order,Fulfillment,Distribution,Market,Place,Personnel,Capital,Revenues,Budgets,Promotions,Leads,Product/Service Ideas,Orders,Raw Materials/,Resources,Human Resources,Product,Technology,Assumptions:basic research complete.model&accessoriesdecided.Approximate$to spend.caravailable atdealer.,Drive and arrive,at dealer,customer,salesperson,Sales manager,Business manager,Cycle time,Research on new car,Browse,Cars,Dicusscar options,Dicussprice,2,H48H,1,H,3H,Salespersonapproachescustomer,Pullinformationoncar,Asismappurchasingacar,是,Gotomanagerforaproval,Makeanoffer,20,M,2H,Discussoffer,Discusscounteroffer,Reachagreement,Reviewoffer,Presentcounteroffer,vanish,B,A,no,Accept?,yes,Asismappurchasingacar,(cont.),customer,salesperson,Salesmanager,Businessmanager,Cycletime,A,Takecustomertobusinessmanager,yes,no,15,M,1H,Accept?,B,Offeraccepted,Gotobussinessmanageer,Gobacktosales,Checkoutnewcar,Driveofflot,5,M,30M,Meetcustomer,Filloutforms,Filloutforms,Gobacktosales,Totalcycletime=3H,40,M,-54,H,30,M,Asismappurchasingacar,(cont.),customer,salesperson,Salesmanager,Businessmanager,Cycletime,Getnameofdealer.salesperson&pricefrominternet,20,M,1H,Reseach,carinfo.,Oninternet,10,M,20M,Totalcycletime=45M,2h20m,Reciveprofileofcustomer,Gotodealer,Contratsalesperson,Closedeal,Recallcust.,Profilefromsystem,Leavelot,Complete,Paperwork,Checkoutnewcar,15,M 1H,customer,salesperson,Sales manager,Businessmanager,Cycle time,Should be purchasinga car,Major process cganges takesabout 12month,Teamactivity,O,ngoing involvement of champion/sponsor and steeringcommittee,39-52,weeks,Identifytheprocessandplan the project,4,weeks,Part-time,“Asis”,Session,3-5,days,Involve,otherswith,mapand,issues,3-5,weeks,Part-time,“,Should be”,Session,3-5,days,Action item,Teams,Develop,Plans,3-5,weeks,Part-time,Detailed,Design and,implentation,7-10,months,Cross-functionalprocessmapping,1,2,3,4,5,1,2,4,5,“,As is”cycletime,“,should be”cycle time,Removedwaste,Reduce cycletime,Eliminate waster,Waste iseverythingother than the absoluteminimumresources ofmaterial,machines and workforces required to add calueto the product,Allnon-value addedactivityisconsidered waste,Increaseeffectiveness of current activities.,Simplifytheprocess,Reduce cost,Fi
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