-团队合作

单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,团 队 合 作,Work Teams:An Introduction,讲师/lecture：Alan N.Date,作家MichaelNovak,在,在描写,篮,篮球队,时,时说，,队,队员们,以,以一定,的,的游戏,形,形式、,节,节奏和,较,较高的,速,速度运,动,动着，,我,我们不,能,能只看,到,到一个,一,一个的,球,球员，,而,而应看,到,到的是,整,整个球,队,队的活,动,动。,Theauthor MichaelNovak,inwritingaboutbasketball teams,saysthatthey moveinpatterns,inrhythmsandathighspeed.Hesays dont lookatone individualonly,butatthe teamacting together.,培训目,标,标/Learning Objectives,组织中,的,的工作,团,团队特,点,点,/,Explain thepopularity of workteamsinorganization,工作群,体,体与工,作,作团队,的,的区别,/,Contrastwork groupswith workteams,建立高,绩,绩效团,队,队,/,High-performingworkteams,内容/Outline,什么是,团,团队？,什,什么是,群,群体？/,Definition:-Work teams;Work groups,公司团,队,队与工,作,作群体/,Company workteamsand workgroups,成功团,队,队特征/,Characters of successfulworkteams,演练/,Exercises,工作团,队,队与工,作,作群体,比,比较,ComparingWorkTeamsandWorkGroups,(图示1/Figure1),工作团,队,队/WorkTeams,工,工作,群,群体/Work Groups,集体绩,效,效,目,目,标,标,信,信息分,享,享,Collective PerformanceGoalShare Information,积极的,协,协,作,作,中,中,立,立的（,有,有时有,负,负作用,）,）,PositiveSynergyNeutral(Sometimes Negative),个人的,和,和共同,的,的,责,责,任,任,个,个人,的,的,Individual andMutualAccountabilityIndividual,互补的,技,技巧,随,随,机,机和变,化,化的,ComplementarySkillsRandomand Varied,通过共,同,同努力,，,，实现,团,团队协,作,作,A workteamgeneratespositivesynergythrough acoordinatedeffort,北京枫,华,华世创,企,企业管,理,理顾问,有,有限公,司,司,Beijing Topgains managementConsultingCo.,Ltd.,工作群,体,体/Workgroup,群体主,要,要是通,过,过信息,分,分享、,做,做出决,策,策，来,帮,帮助群,体,体成员,完,完成他,自,自己的,本,本职工,作,作。,A group thatinteracts primarilytoshareinformationandtomakedecisionthat willhelpeach group memberperform withinhisorher areaofresponsibility.,工作团,队,队/WorkTeam,团队通,过,过集体,的,的协调,努,努力工,作,作，进,行,行积极,的,的协作,A group thatengagesincollective workthatrequiresjointeffortand generatesa positive synergy.,传统管,理,理的弊,端,端,Some Areas of Weakness,Traditional ManagementStyles,1,、,、,指,指,挥,挥,与,与,控,控,制,制/,Dictatorial&Controlling,2,、,、,从,从,上,上,而,而,下,下(,完,完,全,全,或,或,大,大,部,部,分,分)/,Topdown(Completelyormostly),3,、,、,缺,缺,少,少,反,反,馈,馈,机,机,制,制,（,（,或,或,无,无,人,人,听,听,）,）/,Lackoffeedbackmechanisms(ornotlistenedto),4,、,、,重,重,阶,阶,层,层,而,而,非,非,能,能,力,力/,Hierarchical,notmeritocracy,5,、,、,不,不,恰,恰,当,当,的,的,解,解,释,释/,Inadequateexplanations,6,、,、,缺,缺,少,少,可,可,度,度,量,量,的,的,目,目,标,标/,Lackofmeasurablegoals,7,、,、,模,模,糊,糊,的,的,时,时,间,间,限,限,制,制/,Vaguetimelimits,8,、,、,责,责,任,任,与,与,权,权,利,利,不,不,对,对,等,等(,或,或,不,不,充,充,分,分)/,Responsibility,but(orinadequate)authority,团,队,队,与,与,传,传,统,统,部,部,门,门,相,相,比,比,的,的,优,优,点,点,Advantages:teamsovertraditionaldepartment,1,、,、,灵,灵,活,活,性,性/,Flexibility,2,、,、,有,有,助,助,于,于,对,对,变,变,化,化,的,的,环,环,境,境,做,做,出,出,反,反,应,应,Responsivenesstochangingenvironments,3,、,、,组,组,建,建,、,、,发,发,展,展,、,、,重,重,新,新,定,定,位,位,以,以,及,及,解,解,散,散,速,速,度,度,快,快,Speedofassembly,deployment,refocusing,anddisbandment,4,、,、,工,工,作,作,满,满,意,意/,Jobsatisfaction,成,功,功,团,团,队,队,的,的,特,特,点,点,Characteristicsofsuccessfulworkteams,高,效,效,团,团,队,队,EffectiveTeams,1,、,、,明,明,确,确,的,的,目,目,标,标,Cleargoals,4,、,、,统,一,一,的,的,Unifiedcommitment,5,、,、,良,良,好,好,的,的,沟,沟,通,通,Goodcommunication,3,、,、,相,相,互,互,信,信,任,任,Mutualtrust,7,、,、,高,高,效,效,的,的,领,领,导,导,Effectiveleadership,9,、,、,外,外,部,部,支,支,持,持,Externalsupport,8,、,、,内,内,部,部,支,支,持,持,Internalsupport,6,、,、,谈,谈,判,判,技,技,能,能,Negotiatingskills,2,、,、,相,相,关,关,技,技,能,能,Relevantskills,1,、,、,明,明,确,确,的,的,目,目,标,标/Cleargoals,理,理,解,解,目,目,标,标/Understandgoals,相,相,信,信,其,其,价,价,值,值,及,及,重,重,要,要,性,性/Believeworthwhileandimportant,2,、,、,相,相,关,关,技,技,能,能/Relevantskills,拥,拥,有,有,技,技,术,术,技,技,能,能/Possesstechnicalskills,拥,拥,有,有,与,与,别,别,人,人,一,一,起,起,工,工,作,作,的,的,性,性,格,格/Possesspersonalcharacteristicsforworkingwithothers,3,、,、,相,相,互,互,信,信,任,任/Mutualtrust,相,相,信,信,别,别,人,人,的,的,正,正,直,直,、,、,特,特,点,点,和,和,能,能,力,力/Believeinintegrity,character,andabilityofothers.,4,、,、,共,共,同,同,承,承,担,担Unifiedcommitment,团,团,队,队,的,的,认,认,同,同/Identifywithteam,为,为团,队,队目,标,标奉,献,献/Dedicatetoteam,sgoals,为,为实,现,现团,队,队目,标,标而,心,心甘,情,情愿/Willingnesstoapplyselftoachievegoals,5、,良,良好,的,的沟,通,通/Goodcommunication,沟,沟通,能,能力,（,（口,头,头与,非,非口,头,头）/Abilitytocommunicate(verbalandnon-verbal),反,反馈/Feedback,6、,谈,谈判,技,技能/NegotiatingSkills,面,面对,和,和解,决,决不,同,同情,问,问题,的,的能,力,力/Abilitytoconfrontandreconciledifferences,7、,高,高效,的,的领,导,导/Effectiveleadership,目,目标,分,分类/Classifygoals,提,提高,团,团队,成,成员,的,的自,信,信心/Increasemembers,self-confidence,培,培养,、,、辅,导,导与,指,指导,者,者、,控,控制,者,者/Coachandfacilitatorvsdirectorandcontroller,8、,内,内部,支,支持/Internalsupport,培,培训,、,、绩,效,效评,估,估体,系,系、,激,激励,方,方案,、,、人,力,力资,源,源支,持,持/Training,evaluativeperformancemeasurementsystems,incentiveprograms,andsupportivehumanresourcesystems.,9、,外,外部,支,支持/Externalsupport,配,配备,所,所需,资,资源/Provisionbymanagementofrequiredresources,回顾,与,与问,题,题讨,论,论,Review&DiscussionQuestion,1、,如,如何,理,理解,团,团队,合,合作,在,在诸,如,如美,国,国、,加,加拿,大,大等,这,这样,一,一些,高,高度,个,个人,主,主义,的,的国,家,家中,如,如此,迅,迅速,普,普及,？,？/Howdoyouexplaintheincreasingpopularityofworkteamsinthecountries,suchastheUnitedStatesandCanada,whosenationalculturesplaceahighvalueonindividualism?,2、,你,你宁,愿,愿单,独,独工,作,作还,是,是成,为,为团,队,队中,的,的一,员,员？,为什,么,么？/Wouldyouprefertoworkaloneoraspartofateam?Why?,3、,为,为什,么,么在,建,建设,高,高绩,效,效团,队,队中,，,，信,任,任是,如,如此,重,重要,？,？Whyistrustsoimportanttodevelopinghigh-performingworkteams?,4、,组,组织,中,中什,么,么时,候,候个,人,人单,独,独行,动,动，,能,能比,团,团队,合,合作,取,取得,更,更好,结,结果,？,？/,Whenmightindividuals,actingindependently,outperformteamsinanorganization?,1、,分,分成,四,四,五,五人,的,的小,组,组/Breakintoteamsoffourorfive,2、,每,每个,团,团队,成,成员,加,加入,团,团队,后,后分,享,享他/她,人,人的,一,一个,成,成功,的,的经,验,验/Eachpersonintheteamistoshareapositiveexperienceheorshehashadwhileparticipatingonateam.,3、,完,完成,第,第二,步,步后,，,，每,个,个团,队,队成,员,员分,享,享他/她,人,人的,一,一个,失,失败,的,的经,验,验/Afterstep2hascompleted,eachpersononteamistoshareanegativeexperienceheorshehashadwhileparticipatingonateam.,4、,分,分析,以,以下,问,问题,的,的回,答,答：,Teammembersshouldnowanalyzethesharedresponses.,如果,有,有的,话,话，,团,团队,成,成员,在,在描,述,述一,个,个成,功,功经,验,验时,，,，你,发,发现,有,有什,么,么共,同,同特,征,征？,一,一工,人,人失,败,败经,验,验呢,？,？,Whatcommoncharacters,ifany,didyouseewhenteammembersdescribedapositiveexperience?Anegativeexperience?,你的,团,团队,将,将从,经,经验,分,分享,中,中获,取,取什,么,么来,设,设计,团,团队,？,？或,者,者来,提,提高,团,团队,的,的效,率,率？,Whatimplicationscanyourteamdrawfromthesesharedexperiencesforthedesignofteam?Formakingteamsmoreeffective?,团,队,队,建,建,设,设,步,步,骤,骤,/Stagesofteamdevelopment,激,励,励,、,、,委,委,派,派,、,、,授,授,权,权/Motivation,delegation,andempowerment,团,队,队,类,类,型,型/Typesofworkteams,经,理,理,如,如,何,何,在,在,团,团,队,队,中,中,建,建,立,立,信,信,任,任/Howmanagerscanbuildtrustamongteammembers,组,织,织,如,如,何,何,创,创,造,造,良,良,好,好,的,的,团,团,队,队,成,成,员,员/Howorganizationscancreategoodteammembersplayers.,经,理,理,如,如,何,何,激,激,励,励,团,团,队,队/Howmanagerscanre-invigorateteams,团,队,队,与,与,全,全,面,面,质,质,量,量,管,管,理,理/TeamsandTQM,谢,谢,谢,大,大,家,家,！,！,Thanks,！,！,