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Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,Best Practice Replication BPR,*,Sanjay Swarup,Senior Knowledge Management Specialist,Ford Motor Company,KMWorld 2004,Santa Clara,California,26,th,October,2004,Applying,Knowledge Management to Improve Quality,High Priority given to Quality at Ford Motor Company,Strategy:Quality is JOB#1,Quality Operating System(QOS),Performance to Standards,Quality Leadership Initiative(QLI),Engage all employees,Consumer Driven 6-Sigma,Data driven decision making,Leverage Quality Improvement Programs,Corporate Strategy:,Quality is JOB 1,Top Down,:Corporate Programs-QOS,QLI,6-Sigma,Bottom Up,:Employee based proven methods to improve quality,apply,Knowledge Management,Applying KM to Improve Quality,Illustrative examples will be displayed and discussed during the presentation,Measurable Quality Improvements at Ford Motor Company,JD Power Initial Quality Study:,Ford Motor Company,products had more than 16%improvement 2002-2003,Consumer Reports 2004 New Car Preview,19 Ford Motor Company products received,“Recommended Buys”,Warranty Spending is down 18%,from 2002,Consumer Driven 6-Sigma efforts,saved more than$1.3 B since its,inception in 2000,Source:FCN December 15,th,2004,&2003 Annual Report,Ranked#4 by Fortune 500,Manufacture and distribute automobiles in 200 markets across 6 Continents,2003 Global Revenues:$164 Billion,327,000 Employees,2003-Celebrated 100,th,Anniversary,Very Brief History ofBest Practice Replication,1994:,Formalized process of replicating proven practices,1995,Faxing best practices amongst vehicle assembly plants,1996:,Launched Ford Web Hub;BPR used the Web across 53 plants globally.,As of 2004:,Launched 53 communities of practice.2,334 Focal Points:Vehicle Assembly,Plant HR,Paint Engineering,Ergonomics,Safety,Plant IT,Finance,Environmental,BPR Principles,Capture only Proven,High Value Practices,Value-Add to business,must be identified,Manage the Process,Business Partners provide the,content,and the,people,IT group provides the,enabling tool,Practice Implemented at a Ford Facility,Review by,each Location,Approve,&Distribute,Collect,Management,Review,of Results,Adopt/,Dont Adopt,Decision,Lessons,Learned,Inspiration,FPS,CPIPS,Site,Visits,Practice is Proven AND generates Value,Task,Best Practice Replication with prescribed Roles&Responsibilities,Many Sources of Ideas,8Ds,Selection and Replication of Proven Practices at Ford,6-Sigma,Typical BPR Community of Practice,Senior Leadership,Site 1,Focal Point,Site 3,Site 2,etc.,Community,Gatekeeper,Knowledge Workers,Knowledge Workers,Knowledge Workers,Knowledge Workers,Focal Point,Focal Point,Focal Point,Best Practice Replication,9 Step,Process,DRAFT PRACTICE:,Focal Point at Locations enter,Proven,Practices:,1,REVIEW DRAFT PRACTICES:,Gatekeeper looks for,replicable practices;Collaborates with SMEs,.,APPROVE PRACTICE:,Gatekeeper approves,only replicable,high-value practices.,PUSH the KNOWLEDGE:,Outlook email notification to all Community Focal Points at each Location.,PRACTICES REVIEWED,by each location team members for applicability.,ADAPT/ADOPT/NOT ADOPT DECISION,made at each location.“Copy with Pride”,FEEDBACK:,Focal Point at each location enters adopt/not adopt decision,.,REPORTS:,Progress Reports available to all,PEER RECOGNITION,of practice originators&replicators.,2,6,5,4,7,8,9,3,BPR Results Summary,2,800+active high value practices.,Since 1996:Average of 10,000+,replications/yr,53 Communities of Practice,2,334 active Focal Points,Process,licensed to Shell Oil,Nabisco,Kraft Foods,and US Navy,Contacts,Stan Kwiecien,Best Practice Replication Deployment Manager,Sanjay Swarup,Senior Knowledge Management Specialist,Dar Wolford,Manager,Venture Transitions and Knowledge Management,Robyn Valade,Best Practice Integration Manager,Applying KM to Improve Quality#1,KM System must capture Knowledge AND value metrics(Cost Savings,Quality,etc.),Applying KM to Improve Quality#1,BPR has 168 different types of value metrics in 6 broad categories,Applying KM to Improve Quality#1,Illustrative examples will be displayed and discussed during the presentation,Applying KM to Improve Quality#2,KM System must capture,Quality Improvement Practices,from ALL areas of the Enterprise.,Applying KM to Improve Quality#2,Illustrative examples will be displayed and discussed during the presentation,Paint Engineering,Final Assembly,Stamping Operations,Environmental,Ford Financial,Industrial Materials,Human Resources,Lean Manufacturing(Ford Production System),Energy,All 53 Communities of Practice share quality improvement practices:Examples,Applying KM to Improve Quality#2,Applying KM to Improve Quality#3,Capture the replication and feedback of Improved Quality Practices,Applying KM to Improve Quality#3,Illustrative examples will be displayed and discussed during the
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