改进员工工作表现

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Welcome toSupervisory Skill Builders,Improving Employee Performance,欢迎参加主管人员技能培训之,改进员工工作表现,Objective,目标,Understand Performance Evaluation Skills,掌握员工评估的技能,Formal&Informal Coaching,正式与非正式的辅导,Disciplinary Actions,采取纪律行动,3 Steps Methods 3,步工作法,Lesson Outline,课程概要,Benefits of Performance Evaluation,考评的益处,Before,during and after the Performance Evaluation,考评之前，之中及之后,Informal Coaching,非正式辅导,Formal Coaching,正式辅导,Disciplinary,纪律,Employee Complains,员工诉怨,Employee Grievance Process,员工投诉程序,Termination,解雇,Benefits of Performance Evaluation,考评的益处,An effective evaluation can,有效的考评使您的员工能够:,Discover the strength and the area to be improved,发现自己的长处和有待提高的方面,Confirm employees contributions to the team with the supervisor,同主管共同肯定员工对集体工作的贡献,Career Development Plan,考虑长远的职业计划,As a supervisor,evaluation should help you,作为主管，考评能够帮助你：,Establish a close relationship between supervisors and employees,在您和员工之间建立更加亲密的关系,Indicate that you can help them to achieve the operation standard,表明您会帮助员工达到酒店经营标准,Improving the HR arrangement skills,改进您的人力资源调配技能,Confirm the details on the training needs,确定具体的辅导需求,Confirm the salary grade and training plan,确定工资级别及在职培训计划,Benefits of Performance Evaluation,考评的益处,Before Evaluation,考评之前,Take notes regularly,经常作记录,Time and Location,时间及地点,Preparation,准备充分,Self-evaluation,员工自我评估,List the evaluation target,列出考评的目标,Discuss the items and filling in the form,与员工讨论其中的内容并填写评估表,During Evaluation,考评之中,Encourage your staff to communicate with you,鼓励员工同你交流,Praise employees performance,表扬员工的工作成绩,Explain your access,解释您的评定,Constitute the action plan,制定行动计划,Expressing you like to help your staff,表明您愿意帮助您的员工,Signing the signature in the form,在评估表上签名,After Evaluation,考评之后,Considering the area needs to be improved,考虑可以改进的地方,Assist your staff to get the progress,帮助您的员工改进工作表现,Celebrate when your staff achieve the target,当员工达到工作目标时予以表扬,Confirm the next evaluation date,确定下一次谈话的时间,Now I know,现在我知道了：,Evaluation can effect employees performance,考评可以影响员工的表现,Evaluation emphasis is not the personal character,but the strength and the area to be improved,考评的重点不是员工的个性，而是工作长处及需要提高的地方,Evaluation can improve the relationship,考评可以改善主管与员工之间的关系,What should I do before evaluation,during evaluation and after evaluation,在考评之前，之中及之后我应该做什么,Informal Coaching,非正式辅导,Just a few minutes,noninterference your daily job and staff,仅需要几分钟，不干扰员工和你的日常工作。,防患于未然，防止小问题发展成大问题。,Let your staff know that you care for them and appreciate their progress,使员工认识到你关心他们，欣赏他们的进步。,Help your staff to understand and achieve hotel quality standard,帮助员工理解和达到酒店的质量标准。,Definitude the target before confirming the time,在确定时间之前，必须明确目标。,Avoid staff daily job and off-time when confirm coaching time,确定辅导时间的时候，应该避开员工的日常工作或工间休息时间。,Collecting evaluation information,收集资料。,Try to know what the staff think about the coaching procedure and topic,尽量了解员工对辅导程序和将要讨论的题目有什么想法。,Formal Coaching,正式辅导 ,Preparation,准备工作,Encourage staff to obey hotel P&P and ensure to realize the objective,鼓励员工遵守企业规章，以保证企业目标的实现。,Ensure your staff to work together securely,使员工能够安全地一起工作。,Create an respect atmosphere,建立相互尊重和敬业的气氛。,Three Aims of Disciplinary,纪律约束的三个目的,Avoid the public area,避免公众场合。,Take actively attitude,采取建设性态度,Set up Disciplinary Action File,建立纪律行动档案,Tips of Disciplinary Action,采取纪律行动的秘诀,Observe your staff carefully and discover their excellent aspect,仔细观察员工，发现他们一贯出色的方面,Make a decision on how to encourage the excellent employee,决定如何奖励工作出色的员工。,Tell them their strength,告诉他们的工作的强项是什么？,Use the Direct Encouragement Effectively,有效使用正面鼓励,State the P&P,陈述规章,Explain the P&P,解释规章,Explain the benefits of obeying P&P,说明员工遵守规章对他本人的好处,Paying encouragement,给予鼓励,How to Correct your staff mistake?,如何纠正员工的错误？,Stay,驻步,Ask yourself if you often complain,问自己是否经常抱怨,Observe,观察,Inspect your,behaviour,检查你的行为,Listening,倾听,Employee Complains,员工诉怨,