中英文导游实训教程Chapter-I--Before-Meeting-a-Tour-Group[精]课件

单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,*,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,单击此处编辑母版标题样式,*,第一章,Chapter I Before Meeting a Tour Group,接团准备实训,第一章Chapter I Before Meeting a,实训要求：,通过本章实训，要求学生了解导游员的行为规范，掌握导游员应具备的基本技能，搞好语言知识、物品、形象准备和心理准备，熟悉旅游团队接待计划表、旅游团接待日程表的制作及填写规范，落实好接团的相关事宜，为迎接旅游团做好充分的准备工作。熟练掌握常用的导游英语句型和基本词汇。,实训要求：通过本章实训，要求学生了解导游员的行为规范，掌握导,项目一,熟悉并落实接待事宜,项目二,语言,/,知识准备,项目三,物品、形象准备,项目四,心理准备,.,目录,项目一 熟悉并落实接待事宜项目二 语言/知识准备项目三,项目一,熟悉并落实接待事宜,To familiarize and carry out the tour plan,实训目标：熟悉旅游接待计划，掌握分析和落实旅游计划，对关键内容能做到心中有数,Objectives:,To be familiar with the tour plans,analyze and carry out the tour plan,and to have a good idea of the important contents,back,项目一 熟悉并落实接待事宜To familiarize a,实训情景：,广东国旅导游员张莉到旅行社领取一份旅游接待计划后进行落实相关接待事宜。,Circumstances:,Zhang Li,local guide of CITS(Guangdong Branch),receives a tour plan and carries out the plan.,实训情景：广东国旅导游员张莉到旅行社领取一份旅游接待计划后进,中英文导游实训教程Chapter-I-Before-Meeting-a-Tour-Group精课件,中英文导游实训教程Chapter-I-Before-Meeting-a-Tour-Group精课件,熟悉接待计划。,Be familiar with the tour plan.,1.1,了解旅游团概况，包括团号、组团社名称与标识、主要联系人与全陪或领队姓名与电话、结算方式等；,Find out the code of the group,the name and logo of the tour operator,and the name,the telephone number of the person you should contact and the national guide or tour leader and the way of settlement.,back,熟悉接待计划。Be familiar with the,1.2,了解旅游团成员情况：掌握旅游团的人数及构成，核实饭店，车辆，餐馆等的订房，订座，订餐等是否吻合；,Find out the number of people in the group,the name,gender and occupation of the tourists,confirm the reservations of hotel,coach and restaurants to see if there is any change.,1.2了解旅游团成员情况：掌握旅游团的人数及构成，核实饭店,中英文导游实训教程Chapter-I-Before-Meeting-a-Tour-Group精课件,1.3,了解旅游路线和交通情况；,Know well the itinerary and transportation.,1.3了解旅游路线和交通情况；,1.4,了解服务要求和标准：了解团队中有无需要特别服务的人员及特殊物品，以及该团住宿、餐饮、游览及用车服务标准,熟悉各单位情况及联系方式。,Find out the requirements and standard of the service,and if there is anyone who needs special service or items.Know the standard of hotel,meals and coach for the group and ways of contacting relative companies.,1.4了解服务要求和标准：了解团队中有无需要特别服务的人员,落实接待事宜,Carry out the plan.,2.1,到旅行社领取旅游接待计划及出团物品，包括领取费用、旗子、旅行社标志牌，各种票据或签单等；,Get the tour plan,flag,logo of the travel service,the money needed for the tour,and bills etc.in the travel service.,落实接待事宜Carry out the plan.2.1,中英文导游实训教程Chapter-I-Before-Meeting-a-Tour-Group精课件,2.2,与司机联系，落实旅游车辆情况及确定会面时间地点，并告知活动日程和具体时间；,Contact the driver and confirm the coach,time and place of meeting.Tell the driver the itinerary and time.,2.2与司机联系，落实旅游车辆情况及确定会面时间地点，并告,2.3,与用餐餐厅联系，落实用餐的时间、人数、注意事项或禁忌等；,Contact with the restaurant;confirm the time,the number of people to dine,and things like taboo that should be paid attention to.,2.3与用餐餐厅联系，落实用餐的时间、人数、注意事项或禁忌,猜猜她是那个民族的？饮食禁忌是什么？,猜猜她是那个民族的？饮食禁忌是什么？,2.4,与住宿酒店联系，落实酒店位置、房间情况及相关设施情况等；,Contact the hotel and find out its location,rooms available and facilities.,2.4与住宿酒店联系，落实酒店位置、房间情况及相关设施情况,2.5,落实旅游景点：对不熟悉的景点，导游应事先了解有关情况，包括景点开放和结束时间、游览最佳路线、游览所需时间、停车场位置、洗手间位置，以及车辆行驶路线、途中行驶时间、沿途景观等。对旅游团在游览中的特殊要求提前与景点联络。,2.5落实旅游景点：对不熟悉的景点，导游应事先了解有关情况,The guide should find out information about the scenic spots,especially the ones you are not familiar with.The information should include the opening and closing times,the best route and the time needed to visit,；,The location of parking lot and toilets,the time needed to go there and the sightseeing along the way,etc.If there are any special requirements for visiting,contact the relevant people at the scenic spot in advance.,中英文导游实训教程Chapter-I-Before-Meeting-a-Tour-Group精课件,Exercise,Dialogue 1:,Dialogue 2:,Dialogue 3:,ExerciseDialogue 1:,实训练习：情景对话,Task 1:,The local guide,Xiao Zhang,is going to conduct a Canadian tour group.Please contact the relative companies to carry out a tour plan.,Task 2:,According to the above situation,fill up the following sheet.,实训练习：情景对话Task 1:The local,项目二,语言,/,知识准备,实训目标：掌握导游带团前应掌握的语言及知识的准备工作,Objectives:,Making preparations for conducting a group in respect of language and knowledge.,项目二 语言/知识准备实训目标：掌握导游带团前应掌握的语言,实训情景,：,广东国旅导游员张莉接到某旅游接待计划后进行准备。,Circumstances:,Zhang Li,the local guide of CITS(Guangdong Branch)is making preparations after receiving the tour plan.,实训情景：,实训准备：准备一份接待计划及行程表,Preparations:,a tour plan and the itinerary,实训形式：讨论,Form:,discussion,实训准备：准备一份接待计划及行程表,实训步骤,Procedures,1.,将学生分成,4-5,个人一组，对应掌握的知识进行讨论。,Divide the students into groups,with about 4-5 students in each group.Discuss the knowledge that a guide should know before conducting a group.,实训步骤Procedures1.将学生分成4-5个人一组，,2.,每组派代表展示讨论结果，应该包括景点知识、交通路线设计及游客可能感兴趣的话题。,Each group presents their discussion,including knowledge(information)of the scenic spot,route for transport and the topics that the tourists may be interested.,2.每组派代表展示讨论结果，应该包括景点知识、交通路线设计,3.,每组派代表进行才艺表演，其中必须包含唱歌、讲故事、猜谜语及车厢互动游戏。,Each group gives a show,including singing,story-telling,riddles and interactive games.,3.每组派代表进行才艺表演，其中必须包含唱歌、讲故事、猜谜,实训练习,：,分别讨论以下接待游客集体时应准备哪些相应的话题：,Task 1:,Discuss what topics should be prepared for the following tourists:,(1)journalists,(2)teachers,(3)students,(4)senior citizens,(5)lawyers,实训练习：分别讨论以下接待游客集体时应准备哪些相应的话题：,知识链接,1,.,知识准备