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单击此处编辑母版标题样式,*,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,橡树园酒店美国路易斯安那州,迪拜：全球著名的七星级酒店,Whatsyourname?,MayIhaveyourname?,Doyouwantsometea?,Couldyoulikesometea?,Couldyoucomethiswayplease?,OK,Sure,Yeah,Certainly,Sir.,Hey,uh-huh,Hangon,Idontknow,Justamoment,please.,Illcheckthatforyou,（请稍候，我来帮您确认 ),只要理解这四种基本的句型，就可以处理大部分业务上的状况。,1自己要做什么事时，就使用MayI,MayIhaveyourname,please? 请问尊姓大名,MayIhaveyourcheckouttime,please? 请问您什么时候结帐离开？,MayIseeyourpassport,please? 请让我看一下您的护照好吗？,2麻烦客人时，可使用Couldyou Couldyoufillouttheform,please? 请您填写这张表格好吗？ Couldyouwritethatdown,please? 请您写下来好吗？ Couldyoudraftthefax,please? 请您写下 的草稿好吗？,3询问客人的喜好或是做什么时，可使用 Wouldyou Wouldyouliketeaorcoffee? 请问您要喝茶还是咖啡？ Wouldyouliketotakeataxi? 请问您要搭计程车吗？ Wouldyoumindsittinghere? 请问您介意坐在这里吗？,4在提供建议协助、征求意见时，可使用ShallI或Wouldyoulikemetodo? ShallIdrawthecurtains?,请问需要我把窗帘拉上吗？ ShallIdrawyouamap? 请问要我为您画一张地图吗？ ShallImakethereservationforyou? 请问要我为您安排预约吗？,服务台常用词汇,receptiondesk接待处,cashiersdesk兑换处,accountingdesk帐务处,check-outtime退房时间,voucher证件,pricelist价目表,check 支票,reservationdesk预订处,luggageoffice行李房,registrationdesk入宿登记处,lobby前厅,luggagerack行李架,visitcard名片,identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单informationdesk问询处procedurefee手续费,酒店英语词汇,information desk 问讯处,reception office 接待室,hotel register 旅客登记簿,registration form 登记表,newsstand 售报处,postal service 邮局服务处,shop 小卖部,bar 酒吧间,lounge 休息厅,roof garden 屋顶花园,billiard-room 球房,dining-room, dining hall 餐厅,cloak-room 存衣处 room number 房间号码 room key 房间钥匙 tea table 茶几 bookcase 书橱 bookshelf 书架 wardrobe 衣柜 built-in wardrobe 壁橱,single bed 单人床 double bed 双人床 quilt 被 blanket 毯子 sheet 床单 bedspread 床罩 pillow 枕头 pillowcase 枕套 mat 席 cushion 垫子,dressing table 梳妆台 mirror 镜子 washbasin 洗脸盆 towel 毛巾,desk lamp 台灯 bedside lamp 床头灯,floor lamp 落地灯 wall lamp 壁灯,lampshade 灯罩 switch 开关,Room Reservations,预订房间,Key Sentences,（重点句子）,1Id like to book a double room for Tuesday next week,下周二我想订一个双人房间。,2Whats the price difference？,两种房间的价格有什么不同？,3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night,一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。,4I think Ill take the one with a front view then,我想我还是要阳面的吧。,5How long will you be staying？,您打算住多久？,6Well be leaving Sunday morning,我们将在星期天上午离开。,7And we look forward to seeing you next Tuesday,我们盼望下周二见到您。,8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10,我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。,9We do have a single room available for those dates,我们确实有一个单间，在这段时间可以用。,10 What is the rate， please？,请问房费多少？,11The current rate is 50 per night,现行房费是50美元一天。,12 What services come with that？,这个价格包括哪些服务项目呢？,13That sounds not bad at all Ill take it,听起来还不错。这个房间我要了。,14 By the way， Id like a quiet room away from the street if the is possible,顺便说一下，如有可能我想要一个不临街的安静房间。,15、Have you a reservation?,您预定过了吗？,16、May I know your name and room number?,您能告诉我您的名字与房间号吗？,17、Here is your room key.,给您房间钥匙。,18、Please pay at the cashiers desk over there.,请去那边帐台付款。,19、Are these your baggage?,这些是您的行李吗？,20 、 May I take them for you?,我来帮您拿好吗？,21、Housekeeping, may I come in?,客房服务员，我可以进来吗？,22、Leave your laundry in the laundry bag behind the bathroom door.,请把要洗的东西放在浴室门后的洗衣袋中。,23、I hope Im not disturbing you.,我希望没有打扰您。,24、Ill send for an electrician( doctor.),我给您请电工（大夫）。,Dialogue A,A：Room ReservationsGood afternoon,B：Id like to book a double room for Tuesday next week,A：Thats fine， sir A double room for Tuesday， September12th， with a front view or rear view？,B：Whats the price difference？,A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night,B：I think Ill take the one with a front view then,A： How long will you be staying？,B： Well be leaving Sunday morning,A： That will be five nights， sirThank you very much，and we look forward to seeing you next Tuesday,B： Good Thats all settled then Good-bye,A： Good-bye,
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