Benchmarking的步骤

Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,Ron Sedlock,ASQ Jacksonville,Education Chair,Phone: (352) 473-6095,(352) 473-6096,E-mail:,rsedloc,Back to Basics,Benchmarking,learning from the best,1,Benchmarking,Definition:,Benchmarking is the,systematic,process of evaluating the work,processes,of organizations that are recognized as representing best practices for the purpose of,improving,performance.,2,Type of Benchmarking,World-Class Best,Functional,Internal,Industry,Competition,3,Benchmarking Sequence,Identify what is to be benchmarked,Identify comparative companies,Determine data collection method and collect data,Determine current performance “gap”,Project future performance levels,Communicate benchmark findings and,gain acceptance,Establish functional goals,Develop action plans,Implement specific actions and monitor progress,Recalibrate benchmarks,4,What to Benchmark,Critical Success Factors,Effectiveness,Efficiency,Cost,Service,Solutions to Improvement Projects,Personal Development,5,Personal Benchmarking Candidates (Personal Success Factors),1.,Communications,Presentations,Training Materials,Reports,2. Decision Maker,Collects all input,Risk assessor,Decisive,3.,Leadership,Trust,Integrity,Team Building,4. Action oriented,Observable behavior,Visible results,Goal focused,6,Looking for Benchmarking Partners,Benchmarking Clearinghouses,Internet Search,Baldrige Winners,Conferences,Professional Associations,Suppliers,Customers,Employees,7,The Pitfalls to Avoid,Not getting commitment up front,Not knowing your processes,Not being a benchmarking partner,Not open to new ideas,8,Coming Attractions,Next Month -,Analyzing Control Chart Patterns,.or what your control limits arent telling you!,9,