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单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,单击此处编辑母版标题样式,单击此处编辑母版文本样式,第二级,第三级,第四级,第五级,2014/9/29,#,By group4,李丽欢 赵敏 陈春银,陈千里 曹晓松 龚昌蒙,How to make,a business phone call,Why do weneed to use thebusiness telephone,？,Communications technology,More convenient,Cheaper,Higher efficiency,reason,However,we need to pay attention tosomething,The first impression,anyone gets from you will be lasting. Your voice on the other end of a telephone line is that first impression. You need to conduct yourself in a professional manner when calling people for business purposes. Expect the same results as you would in an in-office meeting.,Here are a few steps to help you along.,Prepare yourself for a phone call,Remember that a business telephone call is comprised of three components: the beginning introduction, the middle bulk of the call, and the end summing up.,Say everything that you need to in order to explain your reason for calling. State when you will return the call or request that the other person call you back. If you have to leave a message, be concise.,Let the other person know at the beginning of the call if you plan to use a speaker phone or record any part of the conversation.,Point 1,Point 2,Point 3,Tips & Warnings,Set a specific time to make business calls.,If you have an office, shut your door when making detailed business calls.,This will keep the conversation more private and will not bother those sitting in areas outside your office.,So,.,Good manners are key when making a phone introduction,One of the advantages of the telephone serves as a,disadvantage,when it comes to phone introductions: the inability to see the other partys face.,Unfortunately,2.Identify yourself,For example,you might say “Hello, my name is (your name).” When introducing yourself on a business call, use both your first and last name and professional title, such asdoctor or reverend, if it is related to the purpose of the call.,When you are introducing yourself for a personal call, it is fine to use just your first name.,First,identify yourself at the onset of the call,Ask to speak with the person you are calling by saying, “May I speak with (persons name)?”,Do not assume you are speaking with the correct person. If the person has already identified himself upon answering the phone, confirm that you heard the correct name before continuing.,Then,3.Identify the purpose,For example, say something like “I am calling on behalf of (company/organization name) in regard to (reason for the call).” When making a personal call to someone you recently met, begin the conversation by reminding the person when and where you met: “We met Wednesday at the park.”,Include the company or organization affiliation when applicable.,State the purpose of your call,Tips & Warnings,Speak clearly and slowly and at a moderate volume when introducing yourself. Smile while talking. Even though the person on the other end of the line doesnt see you smile, the act of doing so puts a smile in your voice. You will sound happy and friendly.,4.Take time to listen,Use notes to help guide you through the specifics you want to mention. This may be the only chance you really have to get your point across.,Listen carefully to how the person introduces himself, and repeat his name exactly as spoken including any titles such as Dr., Mr., or Mrs. Introduce yourself again when the person you are calling comes to the phone, if he is someone other than the person who answered the phone.,5.Review the phone call,Review the important points of the discussion, going over each persons responsibilities.,Ask the other person to repeat what you are saying in their own words. This is important in ensuring you are both on the same page and understand what the conversation is about.,End the call on a pleasant note. Thank the other person for their time, set an appointment for another call (if needed) and wish them a good day. Be sure to set up who will make the call.,At last,Thanks for viewing,
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