【课件】商务英语课件(初级)(250-312第五

SuccesswithBEC(Preliminary)新编剑桥商务英语新编剑桥商务英语(初级初级)SuccesswithBEC(Preliminary1BEC(BUSINESSENGLISHCERTIFICATE)n剑桥商务英语资格考试。剑桥商务英语资格考试。n教育部考试中心和英国剑桥大学考试委员会合作，于1993年起举办商务英语证书考试。该系列考试是一项水平考试，根据商务工作的实际需要，对考生在商务和一般生活环境下使用英语的能力从听说读写四个方面进行全面考查，对成绩及格者提供由英国剑桥大学考试委员会颁发的标准统一的成绩证书。BEC(BUSINESSENGLISHCERTIFI2BEC(BUSINESSENGLISHCERTIFICATE)n商务英语是一种在工作环境中使用的、世界通用的语言，适用于政府机关、事业单位、企业、商社等各种机构的日常公务和商贸活动.该证书由于其颁发机构的权威性，在英国、英联邦各国及欧洲大多数国家的商业企业部门获得认可，作为确认证书持有者英语能力证明的首选证书。也是在所有举办该项考试的国家和地区求职的“通行证”。现在该证书的功能已不仅限于求职，已扩展至进入大学本科学习的语言能力证明。BEC(BUSINESSENGLISHCERTIFI3等级划分：等级划分：nBEC共分三个等级：nBEC初级(BECPreliminaryLevel，缩略为BECPre.)，nBEC中级(BECVantageLevel，缩略为BECVan.)，nBEC高级(BECHigherLevel，缩略为BECHi.)。n考生可根据自己的英语水平自由选择相应级别报考。等级划分：BEC共分三个等级：4两个阶段：两个阶段：第一阶段为笔试第一阶段为笔试:包括阅读、写作和听力，第二阶段为口试包括阅读、写作和听力，第二阶段为口试两个阶段：第一阶段为笔试:包括阅读、写作和听力，第二阶段5报名时间、考试时间及费用n报名无开始时间,即任何时间都可以报名。有截止时间：上半年报名截止时间为三月十日；下半年报名截止时间为九月十五日。报名截止时间每年会有几日的变化，以考点公布的为准。n每年五月的周六和每年十一月周六，上午笔试,下午口试,口试进度慢的,延至第二日上午。顺序是初级、高级、中级。n报名收费。报名时间、考试时间及费用报名无开始时间,即任何时间都可以报名6经教育部考试中心与英国剑桥大学考试委员会外语部协商，2011年年BEC纸笔考试安排如下：纸笔考试安排如下：n经教育部考试中心与英国剑桥大学考试委员会外语部协商，20117MODULE BUSINESS TOPIC BUSINESS SKILLS MODULEModule1第一单元第一单元1.1BusinessTopicWorldofwork商务话题篇商务话题篇工作领域工作领域nTechniquen.n技巧ncross-culturaladj.n跨文化的npresentationn.n口头报告；陈述；叙述npublicspeakingn演说，演讲nconsultantn.n顾问nconsultancyn.n咨询公司none-to-onen一对一的naccreditedadj.n公认的nmotivationaladj.n激发积极性的nclientn.n客户nentertainingadj.n有趣的；使人愉快的Module1第一单元1.1BusinessT9TRAININGMODULEIBUSSINESSTOPIC1.1World of workREADINGTrainingandworkshopsIJ&CTrainingisacompanyprovidingtrainingforotherbusinesses.LookatthecoursesJ&CTrainingoffersandticktheonesthatyoufindinteresting.Comparewithapartnerandexplainwhythecoursesinterestyou.SellingtechniquesCross-culturalcommunicationBusinessEnglishintensivecoursesHowtosetupabusinessthroughtheinternetTeambuildingPublicspeakingHowtodealwithdifficultcustomersHowtogiveeffectivepresentationsHealthandsafetyintheworkplaceSpeedreadingandmemorysupertraining1.1READING1.1READING1.1READING1.1TRAININGJ&CMODULEIBUSSINESSTOPICTRAININGMODULEIMatchthejobs(1-4)withtheirdefinitions(A-D)2 21anauthor2aspeaker3atrainer44aconsultantAsomeonewhotalksatpubliceventBsomeonewhohelpspeopletoimproveatasport,skillorschoolsubjectCsomeonewhoadvisespeopleonaparticularsubjectDsomeonewhowritesbooksorarticles(D)(A)(B)(C)MODULEI.IBUSSINESSTOPICMatchthejobs(1-4)withthe多种多样的培训n依据培训地点不同通常有：依据培训地点不同通常有：n内部培训（internaltraining或称in-housetraining），是一种在工作场所进行的在职培训，因此也称为on-the-jobtraining，其特点是经济实惠。n外部培训（externaltraining），是一种将员工送往专门培训机构的离岗培训，因此也称为off-the-jobtraining。n网上培训（web-basedtraining），是一种基于网络环境下的培训，尤其受到那些公司员工分布地域广的公司的青睐。多种多样的培训依据培训地点不同通常有：12依据培训内容不同通常有：依据培训内容不同通常有：n新员工岗前培训（Newemployeeorientationtraining）n领导才能培训（Leadershiptraining）n实施绩效评价培训（Performanceappraisaltraining）n个人电脑培训（Personalcomputertraining）n团队精神培训（Teambuildingtraining）n招聘培训（Hiringprocesstraining）n培训师培训（Trainingthetrainer）n新设备操作培训（Operatingnewequipmenttraining）n防止性骚扰培训（Sexualharassmenttraining）依据培训内容不同通常有：133 3ReadthisprotheownerofJ&Candfillthegapswiththejobsinexercise2.TRAININGJ&C-About usJ&Cisatrainingconsultancyforpersonalandprofessionaldevelopmentintheworkplace.ItisbasedinOxfordanditisrunbyJanetCoyte.Janetisanexperiencedteacherand(1)_.Sherunscoursesandworkshopsforcompaniesanduniversities.Asa(2)_,shehelpsbusinesspeopleovercomedifficulties.Shesometimesgivesone-to-onesessionsonthephoneorviaemail.trainerconsultantSheisthe(3)_ofseveralbooks,andshewritesarticlesonpublicspeakingandpresentationskills.Janetisalsoaninternationallyaccreditedpublic(4)_,andshegivesmotivationaltalksaroundtheworld.ClientsofJ&Csaythattheircoursesareentertaining,professionalandverypractical.authorspeakerMODULEI.IBUSSINESSTOPIC3ReadthisprotheownerofJ&41IwanttostudybusinessEnglish,butIcanttraveltoOxford.()2OuruniversitydepartmentneedssomeITtraining.Canyouhelp?()3Iwanttogiveaspeechatmybrotherswedding.()4Idlikesomehelpwithwritinganovel.()5Ourcompanywouldlikesomeinformationonteam-buildingweekends.()ReadthefivesentencesfromemailssenttoJ&CTraining.WhichrequestscanJ&Chelpwith?YesNoNoYesYesMODULEI.IBUSSINESSTOPIC4IwanttostudybusinessEnglModule1第一单元第一单元1.1BusinessTopicWorldofwork商务话题篇商务话题篇工作领域工作领域nprofessionaladj.n专业的，职业的ninvolven.n包含；需要；使成为必要部分nresponsibilityn.n责任，所负责的事情nberesponsibleforsb.n对某人/某事负责nsamplen.n样品；试用产品naccountn.n帐目；帐户ncorrespondencen.n（往来的）信件nbadgen.n徽章nidentifyn.n发现；确定Module1第一单元1.1BusinessT16Module1第一单元第一单元1.1BusinessTopicWorldofwork商务话题篇商务话题篇工作领域工作领域npresencen.n仪态，风度，风采ndiaryn.n记事簿nAthensn.n雅典（希腊首都）nTrainingandworkshopsn培训与研讨会/讲习班Module1第一单元1.1BusinessT17AtypicalorganizationalchartManagingDirectorFinancialDirectorMarketingDirectorProductionDirectorChiefAccountantSalesManagerPublicRelationsManagerAdvertisingManagerPersonnelOfficialWorks/factoryManagerPurchasingManagerTheBoardofDirectorsTheBoardofDirectorsAtypicalorganizationalchart18LISTENINGJobtitlesWhatdoesyourjobinvolve?5FivepeoplefromdifferentcompaniesareattendingaJ&Cworkshoponpublicspeaking.Matchtheirjobtitles(1-5)withtheirresponsibilities(A-E).WritethecorrectletterA-Eforeachjob.Responsibilities1Chieffinancialofficer(CFO)_2Managementconsultant_23Personalassistant(PA)_4Qualitymanager_35salesrepresentative(rep)_Avisitscustomers,leavessamplesandsupportsthecustomerservicesdepartment.Bisresponsiblefortestingnewproductsanddealwithcustomerscomplaints.Cinterviewsclientsandgivesthemadvice.Disresponsibleforthecompanysaccounts,andcontrolsmoneycominginandgoingout.Eorganisesmeetingsanddealswithcorrespondence.ABCDEMODULEI.IBUSSINESSTOPICLISTENINGJobtitlesWhatdoes61.1Listentothefiveworkshopparticipantsintroducingthemselves.Completethebadgewiththecorrectjobtitleforeachperson.TRAININGJ&CKatherineAlessiMarfilSolutions_TRAININGJ&CKostasHadavasAthensDailyMenu_TRAININGJ&CSuzanneWilkesP&BEurope_TRAININGJ&CCarmenSellesCarSpek_TRAININGJ&CMarkJenkinsSoapHeaven_managementconsultantqualitymanagerpersonalassistantchieffinancialofficersalesrepresentativeMODULEI.IBUSSINESSTOPIC61.1ListentothefiveworksWork-life-balance3MODULEI.IBUSSINESSTOPICSPEAKINGDoyouworkorstudytoomuch?Ordoyouknowhowtobalanceyourworkwithyourlife?Takethistesttofindout.Answerthequestionsbywritinganumber(0-5).HOW OFTEN1doyouplanyourdaysactivities?2doyousleepeighthoursanight?3doyoufindtimetorelaxduringtheday?Work-life-balance3MODULEI.I4areyouontimeforappointments?5doyouspendmorethananhouronlunch?6doyouseeyourfriendsatweekends?7doyoudoexerciseorsportsduringtheweek?8doyoureadamagazineintheevening?9doyouwakeupfullofenergyinthemorning?10doyoulaughinanormalworkday?TOTALSCOREMODULEI.IBUSSINESSTOPIC4areyouontimeforappointm41-50:Well done!You find it very easy.But be careful-you are so relaxed that you are in danger of disappearing!Maybe you need to wake up and make sure people still know that you are there.31-40:You find it quite easy to relax.People like being with you,because you are a positive presence.21-30:You dont find relaxing very easy and life is a bit difficult for you.11-20:You dont find relaxing easy at all-thats why you struggle so much at home and at work.10 or below:Youre making life hard for yourself-and maybe for the people around you too.Your health may even be suffering.Relax!MODULEI.IBUSSINESSTOPICHOW TO INTERPRET THE SCORE:0=never1=seldom/rarely3=frequently/often4=usually/normally5=always41-50:Welldone!Youfindit5.Speaking:Work-life balance 工作与生活的平衡工作与生活的平衡 Work in pairs.What things are important in maintaining a work-life balance?1.Do you work or study too much?2.Do you know how to balance your work with you life?3.What kind of life do you prefer,love the life you live or live the life you love?5.Speaking:Work-lifebalance24Speaking:Work-life balanceoWays of work-life balance （保持工作与生活平衡的途径）（保持工作与生活平衡的途径）1.Prioritizetasks（区分任务的优先次序）2.Setasideonenighteachweekforrecreation（每周留出一个晚上放松娱乐）3.Seekprofessionalhelp（寻求专业帮助）Speaking:Work-lifebalanceWay25 Personal and professional detailsMeetingpeopleBUSSINESSSKILLS1.2VOCABULARY0 Good morning.My names Ros Cox.1 Hello.Im Lothar Muller.2 Excuse me.Are you Linda Gordon?3 Hello,Ms Leonardi.How are you?4 Excuse me.Is your name Brown?5 Hi,George.Nice to see you again.6 Pleased to meet you,Mr Lehman.IHerearesomephrasesyoucanusewhenyougreetsomebody.Choosethebestresponse(A-G)foreachphrase(1-6).A Not too bad,thanks.And you?B No,Im not.C Pleased to meet you,Ms Cox.D How do you do,Mr Muller?E Please,call me Peter.F Yes,it is.G Nice to see you too.2Workinpairstocheckyouranswers.Thenpractisesayingthegreetingandresponses.Personalandprofessionaldet4Completetheconversationwiththesentencesinthebox.Its a real pleasure to work with her.Nice to meet you,Ian.Do you know her?May I introduce myself?My boss is in Sydney.Shes in Singapore,too.MODULEI.IIBUSSINESSSKILLS4CompletetheconversationIan:Hello.(1)_ My names Ian and I work in the Asia-Pacific division.Henry:(2)_ My names Henry and this is my colleague,Sarah.Sarah:Hello,Ian.Do you work in the Sydney office?Iran:No,not at the moment.(3)_ But Im based in Singapore.Henry:Look!Theres Michelle over there.Shes based somewhere in Asia.I cant remember where exactly.(4)_MODULEI.IIBUSSINESSSKILLSNice to meet you,Ian.Do you know her?May I introduce myself?My boss is in Sydney.Ian:Hello.(1)_51.2Listentotheconversationandcheckyouranswers.Ian:Yes,we are on the same project this year.(5)_Henry:Ah,lucky you.Shes really beautiful and clever too.Ian:Yes,I know.(6)_Sarah:Well,I think Ill leave you boys to discuss work.Henry:Oh,Sarah,youre not jealous,are you?Sarah:No,Im not Michelle,how lovely it is to see you again.Shes in Singapore,too.Its a real pleasure to work with her.51.2ListentotheconversaMODULEI.IIBUSSINESSSKILLSRowan Barker Tate Inc.Employee of the YearROWAN BARKER TATE INC.EmployeeoftheYearAwardThe employee should:make a significant contribution to company efficiency,profit,product development or staff development.deal with professional or personal problems successfully.be a mentor or set a positive example to others.represent the company values of healthy living.This years candidates are:MODULEI.IIBU1.2BusinessSkillsPersonalandprofessionaldetails商务技能篇商务技能篇个人和职业详细情况个人和职业详细情况nconfectionaryadj.n糖果的，有关甜食制造的nannualadj.n每年的，年度的nallocatevt.n分配，分派ncandidaten.n候选人ncriterionn.n标准，准则，（复数）criterianInc.adj.Incorporatedn的缩写，股份有限的nemployeen.n雇员，员工1.2BusinessSkillsPersonal311.2BusinessSkillsPersonalandprofessionaldetails商务技能篇商务技能篇个人和职业详细情况个人和职业详细情况nvaluesn.n价值观，准则nsupervisevt.n主管，监督，管理ncoordinatevt.n使协调nscubadivingn水肺潜水nmarathonn马拉松赛跑nfinanceassistantn财务助理nauditvt.n审计nmastersdegreen硕士学位njudon.n柔道nChronicFatigueSyndromen慢性疲劳综合症1.2BusinessSkillsPersonal321.2BusinessSkillsPersonalandprofessionaldetails商务技能篇商务技能篇个人和职业详细情况个人和职业详细情况nambitiousadj.n雄心勃勃的ninternaladj.n内部的nexternaladj.n外部的njournalismn.n新闻学，新闻业nbreedvt.n饲养nterriern.n小猎狗nchewinggumn口香糖ngalleryn.n画廊，美术馆nformatn.n形式，格式1.2BusinessSkillsPersonal33MODULEI.IIBUSSINESSSKILLSAIan Rogers is 40 years old.Hes based in Singapore.His responsibilities are to supervise projects and to coordinate resources.His professional background is in engineering.Ian usually goes scuba diving at weekends and he also enjoys marathon running and cooking.He runs a sports club for local children and he raises money for their training.MODULEI.IIBUMODULEI.IIBUSSINESSSKILLSBMichelle Yong is 36.Shes a finance assistant and shes based in Singapore.Michelle usually deals with Asia division accounts and sometimes does auditing for other divisions.She has a masters degree in business administration.In her free time Michelle likes painting,and she also does judo.Michelle suffers from Chronic Fatigue Syndrome and often works from home,but this does not stop her ambitious career plans.MODULEI.IIBUMODULEI.IIBUSSINESSSKILLSCSarah Mullen is 31 years old and based in the head office in Dallas.As the companys internal communications director,she deals with the companys internal and external communication.Sarah is also in charge of the companys successful new email system.She regularly works late to help colleagues or to attend external events.Sarah has a degree in journalism.Sarahs personal interests are writing detective stories,breeding Yorkshire terriers and showing her dogs in exhibitions.MODULEI.IIBUMODULEI.IIBUSSINESSSKILLSDHenry King is 57 and is the research and development manager.Henry is based in Dallas.He manages R&D of new product ideas,including the best selling new chocolate chewing gum range.Henry is famous for always thinking of new ideas and projects.Henrys professional background is in food technology,and in his free time he enjoys visits to museums,art galleries and the theatre.MODULEI.IIBUMODULEI.IIBUSSINESSSKILLS5Useful languageI like Ian best.He Michelle should win because sheI think Sarah is the best candidate.SheI think Henry should win becauseDiscuss the four candidates in your groups and choose a winner.MODULEI.IIBUUsefullanguageforexpressingideas:n1.Ithink,Michelleistheidealcandidate,becausen2.Sarahshouldgettheprize,becauseshen3.Henryisthepersonwhobestdeservesthetitleof“EmployeeoftheYear,becausen4.Ianhasallthegoodqualitiesofthebestcandidate,infact,Usefullanguageforexpressing39Module2第二单元第二单元Module2第二单元402.1BusinessTopicWorkinprogress商务话题篇商务话题篇工程进展工程进展nbeinprogressn在进行中，在运行中nprojectn.n项目，工程ngardenvi.&vt.n种植火修整花园，从事园艺工作nupdatevt.n更新nconstructionn.n建筑，建筑物napartfromn除了之外nminoradj.n较小的，次要的nproceedvi.n进行，继续下去npanoraman.n全景，全景画nmanagementteamn管理团队ntakeshapen成形naheadofschedulen提前于预定计划2.1BusinessTopicWorkinpr41Brazil巴西（南美洲国家）Lisbon里斯本（葡萄牙首都）Belem贝伦（巴西东北部港口城市）Fortaleza福塔雷萨（巴西东北部港口城市）Valencia巴伦西亚（西班牙港口城市）Montpellier蒙彼利埃（法国南部城市）Brazil巴西（南美洲国家）422.11.ListentothetelephoneconversationbetweenVickyandSteve.2.11.Listentothetelephon432MODULE2BUSSINESSTOPIC2.1Listentotheconversationagainandchoosethebestending(A,BorC)foreachsentence(1-4).1 Steve is calling from ()A his office.B the shops.C a hotel.2 Steve is in Fortaleza because hes()A got friends there.B working there.C travelling around Brazil.3 Vicky is()A having lunch.B watching TV C gardening.4 The children are()A fighting.B at school.C playing.CBCCMODULE2BUSSINESSTOPICMODULE2.1BUSSINESSTOPIC2MODULE2BUSSI443.Readtheemail3.Readtheemail45Apartfrom.除了Apartfromtheapparentdeformity（畸形）thefrogsseemtobeingoodconditionandarespawning（产卵）.Apartfromhis2009defeatbyDjokovic,Federeralsolostinthe2000and2001finals.Apartfrom.除了Apartfromthe46MODULE2.1BUSSINESSTOPIC4Readtheemailagain.Decidewhetherthesesentencesare“Right”or“Wrong”.Ifthereisnotenoughinformationtochoose“Right”or“Wrong”,choose“Doesntsay”.1 Steve is in Brazil for work.()A Right.B Wrong C Doesnt2 The Belem Panorama is a hotel.()A Right.B Wrong C Doesnt3 There was a problem with the floors of the Belem Panorama.()A Right.B Wrong C Doesnt4 The construction of the shopping center is behind schedule.()A Right.B Wrong C Doesnt5 Steve is staying in Brazil until Monday.()A Right.B Wrong C DoesntThis exercise is similar to Part Four of the Reading Test.Choose“wrong”when the sentence contradicts information in the text.Choose“Doesnt say”when the information is not mentioned.ExamSuccessThis exercise is similar to Part Four of the Reading Test.Choose“wrong”when the sentence contradicts information in the text.Choose“Doesnt say”when the information is not mentioned.ExamSuccessThis exercise is similar to Part Four of the Reading Test.Choose“wrong”when the sentence contradicts information in the text.Choose“Doesnt say”when the information is not mentioned.ExamSuccessThis exercise is similar to Part Four of the Reading Test.Choose“wrong”when the sentence contradicts information in the text.Choose“Doesnt say”when the information is not mentioned.ExamSuccessThis exercise is similar to Part Four of the Reading Test.Choose“wrong”when the sentence contradicts information in the text.Choose“Doesnt say”when the information is not mentioned.ExamSuccessACBBMODULE2.1BUSSINESSTOPICAMODULE2.1BUSS472.1BusinessTopicWorkinprogress商务话题篇商务话题篇工程进展工程进展ntempn.n临时雇员nCEOnchiefexecutiveofficer的缩写，首席执行官nCFOnchieffinancialofficer的缩写，财务总监nmarketingmanagern市场营销经理nprojectmanagern项目经理nsubcontractorn.n转包商2.1BusinessTopicWorkinpro482.1BusinessTopicWorkinprogress商务话题篇商务话题篇工程进展工程进展nperiodoftransitionn过渡期npermanentjobn永久性工作ntemporaryemploymentagencyn临时就业中介机构ntryoutn测试，试用ntakematernityleaven休产假noptionn.n选择，可选择的办法ncareerfieldn职业领域nexistingskillsn现有的技能nsupervisorn.n主管，监督人ntemporaryjobn临时工作2.1BusinessTopicWorkinpro49Reading1.Readthetextabouttempingbelow.Reading1.Readthetextabou50【课件】商务英语课件(初级)(250-312第五51MODULE2.1BUSSINESSTOPIC1 Which of the following statements is true?()A Temp agencies always send temps to the same company.B Temps always do the same kind of work.C Temping jobs do not always last the same length of time.2 According to the text,()A there are different reasons why businesses need temps.B permanent staff are good option for small companies.C temporary staff usually do routine jobs.3 According to the text,temping gives you the opportunity()A to take long holidays.B to get work experience.C to meet a lot of people.4 When you finish a temporary job,it is a good idea()A to tell your supervisor what you think of him/her.B to let the company know what was good about the experience.C not to say anything-you dont want to hurt anyones feelingsCABBMODULE2.1BUSS52MODULE2.1BUSSINESSTOPIC2Findwordsandphrasesthatmeans:1 time of change(after the end of one job and before the beginning of the next(paragraph 1)_ _ _ 2 area of work(paragraph 1 and 3)_ _ 3 time off to look after your baby(paragraph 2)_ _ 4 people who check that you are working correctly(paragraph 4)_MODULE2.1BUSSINESSTOPICperiodoftransitioncareerfiledMaternityleavesupervisorsMODULE2.1BUSS532.1BusinessTopicWorkinprogress商务话题篇商务话题篇工程进展工程进展naskforapayrisen要求涨工资nmeetonestargetn完成指标，完成定额nsackvt.n解雇nadministrationworkn行政管理工作2.1BusinessTopicWorkinpro54MODULE2.1BUSSINESSTOPICVOCABULARYHiringandfiring4Workinpairs.Lookatthepicturesandwritethecorrectverbformineachgap.Hows work going,Joanna?Its OK,but I really want to go abroad.Im _(save)some money for a flight to Australia.1MODULE2.1BUSSINESSTOPICMODULE2.1BUSSINESSTOPICsavingMODULE2.1BUSS55MODULE2.1BUSSINESSTOPIC2Hi,Joanna._(you/come)for lunch?No,thanks,Gerhard.Ive got a meeting with Marta at 1:30.I want to ask her for a pay rise.AreyoucomingMODULE2.1BUSS56MODULE2.1BUSSINESSTOPIC3Joanna,Im sorry.I can give you a pay rise.Im afraid we dont need you any more.Yes,Im afraid so.Your job was only temporary,after all.What!_(you/fire)me?MODULE2.1BUSSINESSTOPICAreyoufiringMODULE2.1BUSS57MODULE2.1BUSSINESSTOPICMarta has decided to fire me!Oh,dont worry,Philippe.I _(go)to Australia next month.Ive got a job as a tour guide.No!Im sorry.Joanna,whats wrong?4MODULE2.1BUSSINESSTOPICamgoingMODULE2.1BUSS58MODULE2.1BUSSINESSTOPIC5Choosetheappropriatewordstocompletethesentences.1Thecompanyisgivinga pay rise/a pay cuttoemployeeswhomeettheirtargets.2Theresalotmoreadministrationworkwiththisproject;weneedtoemploy dismissmoreofficestaff.3Theirsalesaredropping,sotheyaretaking on/sackingabout10percentoftheworkplace.4Thedepartmentishiring/firingemployeeswhoareperformingbadly.MODULE2.1BUSSINESSTOPICMODULE2.1BUSS592.2BusinessSkillsMakingarrangements商务技能篇商务技能篇日程安排日程安排makearrangementsn做安排，做准备nplantn.n工厂，车间ntaketimeoffn抽出一部分时间，休假，休息nfinancedirectorn财务经理nconfirmvt.n确定，确认nreceptionn.n接待，接待处，招待会ntradefairn交易会，展销会npresentvt.n介绍，引见npotentialclientn潜在的（准）客户nqualityinspectorn质监人员2.2BusinessSkillsMakingar60MODULE2.2BUSSINESSSKILLS2.2Making arrangementsLISTENINGArrangingameeting12.2ItsFridaymorning.MartinaMolleriscallingDavePrakashtoarrangeameeting.Listentotheirconversation.Whendotheyagreetomeet?Day_Time_Wednesday12:30MODULE2.2BUSSINESSSKILLSMODULE2.2BUSS61MODULE2.2BUSSINESSSKILLS22.2Workinpairs.Listentotheconversationagain.StudentA:WriteinMartinasdiarywhatsheisdoingnextweek.StudentB:WriteinDavesdiarywhatheisdoingnextweek.MartinaMonday,18am Visit new plant.pm _ Tuesday,19am _ pm _ Wednesday,20am _pm _ Thursday,21am _pm _Friday,22am _pm _Meetsalesteam.Meetsalesteam.Gotostrategymeeting10am.MeetDave12:30.DaveMonday,18am _pm Take time off.Tuesday,19am _pm _Wednesday,20am _pm _Thursday,21am _ pm _ Friday,22am _pm _Gotostrategymeeting10am.MeetMartina12:30Visitclients.FlytoPrague.Gototradefair.Comeback.MODULE